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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

BitDefender Online Scanner FAQ

  1. What's new in the Online Scanner?

    BitDefender Free Online Virus Scanner version 8 includes:

    • Redesigned interface: allows simpler configuration and guidance through the entire scanning process.
    • Spyware scanning and removal: detects and disinfects spyware files.
    • Effective defaults: scanning with the default options automatically cleans the infected files.
    • Easy to install and update: each time the product is used, it updates its virus signatures from BitDefender Labs so the scan will be a valuable tool to assess the security status of the system.
    • Automatic uninstall: available straight from the browser.
    • Improved security: the product can be installed only on authorized web sites.
    • Proxy enabled: detects automatically the anonymous proxy settings set in Internet Explorer.
    • Exportable reports: save the scan report for later analyis.
  2. What should I do when it prompts for upgrade?

    First remove the old version (if you have any already on your system) and then install the new one.
    To remove the old Online Scanner, select Tools, and click Uninstall BitDefender Online Scanner v8. Restart Internet Explorer. Then install the new version of the product by clicking the „Online Scanner” logo from the homepage https://www.bitdefender.com.

  3. How can I make the Online Scanner run under Windows Vista?
    Please click here for details.
  4. How can I remove Online Scanner from my computer?

    Select Tools, and click Uninstall BitDefender Online Scanner v8. Restart Internet Explorer.

  5. Why nothing happens when I click on Online Scanner icon?

    BitDefender Online Scanner pops up in a separate window. Disable or relax the rules of the pop-up blocker and try again.

  6. What browsers are compatible with Online Scanner?

    BitDefender Online Scanner uses ActiveX technology which is only compatible with Internet Explorer.

  7. What does RTVR mean?

    Real Time Virus Reporting (RTVR) sends to BitDefender Lab the results of the scanning process in order to create agregate statistics of the virus activity around the world. No personally identifiable information is collected or sent to BitDefender. Press Click here to view the report to see the RTVR report.

  8. How can I see or save the scan report?

    Once the scan is ended, press Click here to view the report to see the scanning results.

  9. Does Online Scanner protect my computer from getting infected?

    No, BitDefender Online Scanner scans the computer only for existing viruses. For a complete protection use the commercial versions.

  10. What to do if the update fails?

    We recommend restarting Internet Explorer and performing a second update.

  11. What to do if Online Scanner found viruses but doesn't clean them?

    We recommend saving the scan report and send it to BitDefender Support.

  12. Why I can not install Online Scanner?

    See Troubleshooting BitDefender Online Scanner.

  13. Can I put a link to Online Scanner on my website?

    Yes. See How to add security info to your website.

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