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Frequently asked questions (FAQ) about GravityZone MSP monthly licensing

As a Bitdefender managed service provider (MSP), you are able to offer Bitdefender cloud security services in a flexible manner, best suited to your clients with monthly license. This article answers the most frequently asked questions regarding the GravityZone MSP monthly licensing.

Are there any limitations that apply to the trial version of the GravityZone Cloud Security for MSP solution (e.g. number of seats, other products such as EDR or Security for Exchange)?

The trial version of the GravityZone console has unlimited slots, with the following add-ons available for testing: Full Disk Encryption, Security for Exchanges, Patch Management.

What happens when the trial expires?

The trial is valid for 30 days. When the trial expires, the endpoints (Bitdefender security agents) will expire too, unless the company is converted to an active monthly subscription. The protected endpoints will stop receiving security content and product updates from Bitdefender and therefore these systems will remain vulnerable in terms of protection.

Is there a notification for trial license expiration?

Yes, the customer will receive notifications prior 30 days, 7 days and 1 day before the trial license expiration.

How do the reserved seats work?

When you reserve a number of X (X > 0) seats, you ensure that the managed company will be able to have maximum number of X licensed endpoints during the month. If they install X+Y endpoints, the X number of endpoints will be licensed and billed, while the Y number of endpoints will get into trial mode for 30 days. After the trial is over, the Y number of endpoints will expire, unless you increase the number of reserved seats.

Is it possible to use the Monthly Subscription licence type without having to specify the number of seats?

Yes, you can use the Monthly Subscription license without setting a number of reserved seats. At the end of the month, you will be billed for the endpoints licensed during that month.

If an endpoint uninstalls a Bitdefender package (Bitdefender security agent) and installs another one for the same company, does it count as two endpoints in terms of licensing?

No, GravityZone detects that the endpoint was reinstalled and it will not be billed twice.

If I install an endpoint and immediately or after, let’s say, 1 day I uninstall it, will I be billed?

Yes, any endpoint installed that gets a license will be billed even if it was installed only for a short amount of time.

Does the monthly subscription model mean that, for any endpoint that is installed between 1st – 30th or 31st of the month and uninstalled, the license is still occupied and only be "completely" freed next month?

Yes, the usage is based on the number of endpoints licensed during the month. The slot is considered used even if the endpoint was uninstalled.

When does the license usage reset?

The license usage resets on the first day of each month, at 00:00 UTC on both GravityZone cloud instances from the United States and Europe.

What happens when you suspend a company account?

If you choose to suspend a company account, the endpoints under that company will expire immediately. Only the endpoints with a Bitdefender security agent installed from a kit specifically for the suspended company are expired. The Bitdefender security agent is not uninstalled from the expired endpoints. After the company is reactivated, all expired endpoints will be automatically registered right away.

How is the usage calculated for each GravityZone add-on (Security for Exchange, Full Disk Encryption, Advanced Threat Security, EDR)?

Bitdefender managed services providers (MSPs) are able to charge their clients on a monthly basis, depending on the services they have used. For details about how the usage is calculated, refer to this article.

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