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Removing software incompatible with the GravityZone security agent for Windows (legacy operating systems)

Bitdefender GravityZone provides full visibility into organizations' overall security posture, global security threats, and control over its security services that protect virtual or physical desktops, servers and mobile devices. All Bitdefender's Enterprise Security solutions are managed within the GravityZone through a single console, Control Center, that provides control, reporting, and alerting services for various roles within the organization.

note Note:

This article applies to BEST for Windows Legacy and Endpoint Security. For the list of software products incompatible with BEST running on current Windows operating systems, refer to this KB article.


On Windows legacy operating systems, GravityZone ensures endpoint protection with the following security agents:

  • Bitdefender Endpoint Security Tools (BEST) for Windows Legacy - an intelligent environment-aware security agent, capable to automatically self-configure according to the endpoint type. It provides a flexible scanning system, being an ideal choice for any environment (physical, virtual or cloud).
  • Endpoint Security - a security agent intended for Windows physical endpoints, providing antimalware protection, firewall, and content control instruments. This is a legacy agent, thus you may not find it in your GravityZone solution.

The security agent is incompatible with other antimalware, firewall or security software. Running the agent simultaneously with other security software on a computer may affect their operation and cause major problems with the system.

Before installation, be sure to uninstall existing antimalware and firewall software from the computers you want to protect with the GravityZone agent.

important Important:
Windows security features (Windows Defender, Windows Firewall) will be automatically turned off before the agent installation is initiated.

To ease installation over existing security software, the agent automatically checks for and detects a large number of incompatible security programs at installation time (the list is provided below):

  • When installing the agent remotely, using the Install Client task from Control Center, the installer automatically attempts to uninstall any incompatible software detected. Many of the detected programs can be removed automatically, but some can not. After removing the detected programs, the computer restarts and installation resumes automatically.
  • When installing the agent locally, using the installation package downloaded from Control Center, the installer alerts you about any incompatible program detected and prompts you to uninstall it. You must follow the instructions to remove each detected program. A computer restart is required to complete the removal of detected programs. Installation will automatically resume after the computer restarts.

If a detected program cannot be removed, the installer does not continue with the agent installation, but sends an error message to Control Center. You can find details in the task report, which you can access from the Network > Tasks page by clicking the task name.

Detected programs cannot be removed in a number of particular situations:

  • If the program is protected with a password. In this case you must first remove password protection.
  • When performing remote installation, in the following situations:
    • If the program cannot be removed silently (without user interaction).
    • Some programs are protected by a self-protect mechanism.

Best Practices

To ensure that the agent installation goes smoothly and to avoid problems caused by incompatibility with other security software, follow these best practices:

  1. If possible, make an inventory of all existing security software running on the organization's computers.
  2. If your current security solution offers a convenient mass removal method (for example, remotely via a centralized management interface), it is recommended to use it.
  3. Check the list of security software detected automatically when installing the security agent. If you use security software that is not on this list, you must remove it manually prior to installing the GravityZone agent.
  4. If you know your current security solution is password-protected, make sure to remove password protection.
  5. If you only have a few computers, it is best that you install the agent manually on each computer using the installation package. When performing local installation, the installer can remove any of the detected programs.
  6. If you want to use remote installation, test it first on a couple of computers to make sure your existing security solution can be removed automatically. If automatic removal works, proceed to remotely install the agent on all computers.

Detected Security Software

Here you have the list of security programs incompatible with the GravityZone security agent, which are automatically detected at installation. If you use security software that is not on this list, you must remove it manually prior to installing the GravityZone agent.

Vendor Product & Version*


All Bitdefender products and versions **

Agnitum Ltd. Agnitum Outpost Antivirus **
Agnitum Outpost Firewall Pro **
Agnitum Outpost Security Suite Free **
Agnitum Outpost Security Suite Pro **
AhnLab Inc. ACA 1.0 for Windows
AhnLab V3 Internet Security 8.0
AhnLab V3Net for Windows Server 7.0
Smart Update Utility (AhnLab, Inc.)
Ashampoo Ashampoo Anti-Malware v.1.21
AVAST Software avast!
avast! Email Server Security
avast! File Server Security
avast! Internet Security
avast! Pro Antivirus
Avast Business Security 2017
Avast 2017 Free
AVG Technologies

AVG **
AVG 10
AVG 2011
AVG 2012
AVG 2013 **
AVG 2014 **
AVG 2015 **
AVG 2016 **
AVG 2017 **
AVG Antivirus 2014
AVG AntiVirus 2015 **
AVG Antivirus Free 2014
AVG Antivirus FREE 2015 **
AVG Internet Security 2014
AVG Internet Security 2015 **
AVG Internet Security Business Edition 2013

Avira GmbH

Antivir PersonalEdition Classic
Antivir PersonalEdition Premium
Avira 14 **
Avira Agent
Avira Antivir Desktop
Avira Antivir Professional
Avira Antivirus Premium 2012
Avira Antivirus Pro 2015**
Avira Endpoint Security
Avira Exchange Security
Avira Free Antivirus
Avira Internet Security 2012
Avira Professional Security
Avira Professional Security 12 **
Avira Professional Security 2013
Avira Server Security
Avira Small Business Security Suite
Premium Security Suite

BackWeb BackWeb-4476822
BullGuard BullGuard
CA Technologies eTrust Antivirus
eTrust Suite Personal
TrustPort Antivirus (remove only)
TrustPort Internet Gateway (remove only)
TrustPort Internet Security (remove only)
TrustPort Net Gateway (remove only)
TrustPort Total Protection (remove only)
TrustPort WebFilter (remove only)
Check Point Software Technologies ZoneAlarm
ZoneAlarm Antivirus
ZoneAlarm Anti-virus
ZoneAlarm Extreme Security
ZoneAlarm Free Firewall
ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Security Suite
Comodo Comodo Antivirus
Comodo Dragon
Comodo Endpoint Security 8.1.0.x **
Comodo Firewall
Comodo GeekBuddy
Comodo Internet Security
Comodo Internet Security Premium
Comodo Internet Security Pro
ESET Endpoint Antivirus
ESET Endpoint Security
ESET File Security
Eset File Server 4.5.12005
ESET NOD32 Antivirus
ESET NOD32 Antivirus **
ESET NOD32 Antivirus Business Edition
ESET NOD32 Antivirus BUSINESS EDITION v4.0.417 x64
ESET NOD32 Antivirus v4.2.71 x64
ESET NOD32 Antivirus v5
ESET Smart Security
ESET Smart Security 4
ESET Smart Security 4.2
F-Secure F-Secure Anti-Virus 2010
F-Secure Anti-Virus Client Security - Cisco NAC Plugin **
F-Secure Anti-Virus for Windows Servers - Virus & Spy Protection **
F-Secure Anti-Virus for Workstations
F-Secure Anti-Virus for Workstations 11.61
F-Secure Anti-Virus for Workstations 11.00
F-Secure Anti-Virus for Workstations 9.00
F-Secure Anti-Virus for Workstations 9.10
F-Secure Browsing Protection **
F-Secure Client 2012
F-Secure Client Security
F-Secure Client Security - DeepGuard **
F-Secure Client Security - Device Control **
F-Secure Client Security - E-mail Scanning **
F-Secure Client Security - Internet Shield **
F-Secure Client Security - Microsoft NAP plug-in **
F-Secure Client Security - Offload Scanning Agent **
F-Secure Client Security - System Control **
F-Secure Client Security - Virus & Spy Protection **
F-Secure Client Security - Web Traffic Scanning **
F-Secure Client Security 10.00
F-Secure Client Security 10.01
F-Secure Client Security 11.00
F-Secure Client Security 11.50
F-Secure Client Security 11.51 **
F-Secure Client Security 12.00 **
F-Secure Client Security 9.01
F-Secure Client Security 9.31
F-Secure Client Security 9.32
F-Secure Client Security Premium 11.60 **
F-Secure Client Security Premium 12 **
F-Secure Internet-Security 2010
F-Secure Product 440
F-Secure PSB Workstation Security
F-Secure Server Security - Browsing protection **
F-Secure Server Security - DeepGuard **
F-Secure Server Security - Offload Scanning Agent **
F-Secure Server Security - Virus & Spy Protection **
F-Secure Server Security - Web traffic scanning **
F-Secure Server Security 9.00
F-Secure Server Security 11.00
F-Secure Server Security 11.01
F-Secure Server Security 10.50 build 119**
G Data Antivirus 2011
G Data Antivirus 2012
G Data Antivirus 2013
G Data AntiVirus 2014
G Data InternetSecurity 2011
G Data InternetSecurity 2012
G Data InternetSecurity 2012 22.0.0
G Data InternetSecurity 2013
G Data InternetSecurity 2014
G Data Security Client
G Data TotalCare 2011
G Data TotalCare 2012
G Data TotalProtection 2013
G Data TotalProtection 2014
G Data TotalSecurity 2014
GFI Software

GFI Business Agent
GFI Business Agent 6.0.5481
GFI Business Agent 6.2.5530
GFI Micro Installer
GFI Micro Installer 5.0.4448
Sunbelt Enterprise Agent 4.0.4205
Sunbelt Personal Firewall
Vipre Antivirus
VIPRE Antivirus Premium
VIPRE Business Agent
Vipre Business Agent 7.0.5711 **
Vipre Business Agent 7.0.5725 **
VIPRE Business Premium
Vipre Internet Security
Vipre Premium Business 6 **

IBM Trusteer Endpoint Protection
Trusteer Rapport
iSheriff Endpoint Security
Jiangmin Jiangmin
KV Antivirus 2007
KV Antivirus 2008
Kaspersky Lab Administration Tools of Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition
Kaspersky Anti-Virus
Kaspersky Anti-Virus 2008
Kaspersky Anti-Virus 2009
Kaspersky Anti-Virus 2010
Kaspersky Anti-Virus 2011
Kaspersky Anti-Virus 2012
Kaspersky Antivirus 2015
Kaspersky Anti-Virus 6.0 for Windows Servers
Kaspersky Anti-Virus 6.0 for Windows Workstations
Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition
Kaspersky Anti-Virus Personal
Kaspersky Endpoint Security 10 for Windows
Kaspersky Endpoint Security 8 for Windows
Kaspersky Internet Security
Kaspersky Internet Security 2008
Kaspersky Internet Security 2009
Kaspersky Internet Security 2010
Kaspersky Internet Security 2011
Kaspersky Internet Security 2012
Kaspersky Internet Security 2015
Kaspersky Lab Network Agent
Kaspersky Pure
Kaspersky PURE 2.0
Kaspersky PURE 3.0
Kaspersky Security Center Administration Server
Kaspersky Security Center Network Agent
Kaspersky Small Office Security
KAV 2015
Kingsoft Kingsoft Internet Security 9
Kingsoft Internet Security 9 Plus
Lavasoft Ad-Aware
Ad-Aware SE Enterprise
Ad-Aware SE Personal
Ad-Aware SE Plus
Ad-Aware SE Professional
Lavasoft Anti-Virus Helix
Lumension Security Lumension Endpoint Security Client**
Malwarebytes Corporation Malwarebytes Anti-Malware **
MalwareBytes Anti-Malware version
MalwareBytes Anti-Malware version **
Malwarebytes' Managed Client
Malwarebytes Antimalware 3.x**
McAfee McAfee **
McAfee **
McAfee **
McAfee Agent
McAfee Antispyware
McAfee Browser Protection Service **
McAfee Client Proxy
McAfee DLP Endpoint
McAfee Endpoint 10.5 (Endpoint Security Firewall)**
McAfee Endpoint Security Platform **
McAfee Endpoint Security Threat Prevention **
McAfee Endpoint Security Web Control **
McAfee Family Protection
McAfee Firewall Protection Service **
McAfee Host Intrusion Prevention
McAfee Personal Firewall Plus
McAfee Product Improvement Program
McAfee Rogue System Detection Sensor
McAfee SaaS – Security Center Communication version 6.0.3 Patch 3 **
McAfee Endpoint Security Adaptive Threat Protection
McAfee Security Scan Plus
McAfee Security Scan Plus (for Windows 8 and newer) **
McAfee Security Service for Exchange
McAfee SecurityCenter
McAfee SiteAdvisor Enterprise
McAfee SiteAdvisor Enterprise Plus
McAfee SpamKiller
McAfee Total Protection
McAfee TPSConnector **
McAfee Virus and Spyware Protection Service **
McAfee VirusScan Enterprise
McAfee Virus Scan Online
MicroPoint MicroPoint Proactive Defense Software
Microsoft Microsoft Easy Assist v2
Microsoft Forefront
Microsoft Forefront 2010 **
Microsoft Forefront Client Security Antimalware Service
Microsoft Forefront Client Security State Assessment Service
Microsoft Forefront Endpoint Protection **
Microsoft Forefront Endpoint Protection 2010
Microsoft Forefront Endpoint Protection 2010 Evaluation Version
Microsoft Forefront Server Protection
Microsoft Intune
Microsoft Online Management Client
Microsoft Online Management Policy Agent
Microsoft Online Management Update Manager
Microsoft Security Essentials
System Center 2012 Endpoint Protection **
System Center Endpoint Protection **
Windows Firewall Configuration Provider
Windows Intune
Windows Intune Center
Windows Intune Endpoint Protection
Windows Intune Endpoint Protection Agent
Windows Intune Monitoring Agent
Windows Intune Notification Service
Norman Norman Ad-Aware
Norman Endpoint Protection **
Norman Endpointprotection 9.0
Norman Security Suite
Norman Virus Control
Panda Security Panda Antivirus Lite
Panda Antivirus Pro 2011
Panda Antivirus Pro 2015
Panda Antivirus Pro 2016
Panda Client Shield
Panda Cloud Antivirus
Panda Devices Agent **
Panda Endpoint Agent **
Panda Endpoint Agent 5.05 **
Panda Endpoint Agent 5.50 **
Panda Endpoint Protection **
Panda Endpoint Protection 5.05 **
Panda Endpoint Protection 5.50 **
Panda Endpoint Security
Panda Endpoint Security Agent
Panda Free Antivirus
Panda Global Protection 2011
Panda Global Protection 2015
Panda GOLD Protection
Panda Internet Security
Panda Internet Security 2009
Panda Internet Security 2015
Panda Security Toolbar
Panda Security URL Filtering
Panda Adaptive Defense 360**
PC Tools PC Tools Firewall Plus 5.0
PC Tools Firewall Plus 6.0
PC Tools Firewall Plus 7.0
PC Tools Internet Security 8.0
PC Tools Internet Security 9.0
Prevx (subsidiary of Webroot) Prevx
Qihoo 360 360 Safeguard
Sophos Sophos **
Sophos Anti-Virus
Sophos AutoUpdate
Sophos Client Firewall
Sophos Compliance Agent
Sophos Remote Management System
Symantec Corporation Mobile Update Agent
Mobile Update Distribution Console
Norton 360
Norton 360 v1
Norton Antivirus
Norton Antivirus Corporate Edition
Norton AntiVirus Corporate Edition for Windows 7.0
Norton Internet Security
Norton Security
Norton Security with Backup
Symantec AntiVirus
Symantec Endpoint Protection
Symantec Endpoint Protection Small Business Edition
Symantec Endpoint Protection Small Business Edition 12
Symantec Endpoint Protection-Client
Symantec Hosted Services
Symantec Hosted Services - Endpoint Protection
Symantec Hosted Services - Platform Agent
Symantec Hosted Services - Product Service Management
Symantec Hosted Services - Tray
Symantec Shared ** - Endpoint Protection NIS- **
Trend Micro OfficeScan95
ServerProtect for NT
ServerProtect IS
Trend Micro Antivirus
Trend Micro Antivirus plus Antispyware
Trend Micro Client/Server Security Agent
Trend Micro Endpoint Security Platform
Trend Micro Internet Security Pro 2009
Trend Micro OfficeScan Agent
Trend Micro OfficeScan Agent 11
Trend Micro OfficeScan Client
Trend Micro Security Server
Trend Micro Titanium
Trend Micro Titanium 2011
Trend Micro Titanium 2012
Trend Micro Titanium Antivirus Plus 2011
Trend Micro Titanium Antivirus Plus 2012
Trend Micro Titanium Internet Security 2011
Trend Micro Titanium Internet Security 2012
Trend Micro Titanium Maximum Security 2011
Trend Micro Titanium Maximum Security 2012
Trend Micro Worry-Free Business Security Advanced
Trend Micro Worry-Free Business Security Agent
Trend Micro Worry-Free Business Security Standard
Trend PC-cillin 7
Webroot Webroot Software
Webroot SecureAnywhere

* The product names and versions displayed in the table are not necessarily the commercial ones. They are actually the names under which security programs or components thereof are listed in the Add or Remove Programs / Programs and Features utility from Windows Control Panel.

** Support provided for silent uninstall also, except for Bitdefender Free Edition.

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