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GravityZone Enterprise Security

Product help and information wiki
Fixes and troubleshooting
45 topics

Detonation Error Codes in GravityZone Sandbox Analyzer

Last updated on: 06/02/2020

This article provides information about detonation error codes in GravityZone Sandbox Analyzer.

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Using Golden Image Tester for GravityZone Sandbox Analyzer

Last updated on: 04/02/2020

This article describes how to test if a virtual machine meets the conditions for being used a golden image in Sandbox Analyzer.

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FAQ about GravityZone update to version 6.8.1-21

Last updated on: 19/08/2019

This article answers to the most frequently questions related to GravityZone update to version 6.8.1-21.

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Error Codes for Image Management in GravityZone Sandbox Analyzer

Last updated on: 21/02/2020

This article provides details about the error codes related to the image management in GravityZone Sandbox Analyzer.

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Sandbox Analyzer Installation Error Codes

Last updated on: 30/01/2020

This article provides details about the error codes you may receive when installing Sandbox Analyzer On-Premises.

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Troubleshoot the GravityZone On-Premise integration with Amazon EC2

Last updated on: 18/04/2019

This article presents the prerequisites and some basic troubleshooting steps for integrating GravityZone (on premise) with an Amazon EC2 inventory.

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Troubleshooting Control Center loading issue

Last updated on: 22/01/2019

In this article, you will learn how to troubleshoot Control Center loading issue by clearing the cache in commonly used browsers.

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How to force re-synchronization of Active Directory and vCenter integrations in GravityZone

Last updated on: 05/09/2019

This article explains how to force re-synchronization of Active Directory and vCenter integrations in GravityZone Control Center.

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How to block emails from spoofed senders in GravityZone

Last updated on: 11/10/2018

This article explains how to block emails from spoofed senders in GravityZone.

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How to disable QUIC protocol in Opera browser

Last updated on: 04/10/2018

This article explains how to disable QUIC protocol in Opera browser.

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How to identify which GravityZone module is causing an incompatibility issue

Last updated on: 04/10/2018

This article describes the steps you have to follow when there is an incompatibility on endpoint between an application and a certain GravityZone module enabled in the Bitdefender security agent.

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Troubleshooting HP Data Protector backup errors

Last updated on: 08/10/2018

In this article, you will learn how to resolve backup errors from HP Data Protector.

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Identity verification warnings related to Bitdefender security agents for Windows

Last updated on: 17/09/2018

This article informs you of the warnings related to Bitdefender's identity, which cannot be verified for a series of GravityZone agents.

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Run filesystem check in GravityZone Virtual Appliance

Last updated on: 04/09/2018

In this article you will learn how to use fsck to check and repair Linux filesystems.

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Troubleshooting out of sync integrations

Last updated on: 22/01/2019

In this article, you will learn how to troubleshoot out-of-sync errors for several server infrastructure integrations.

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Understanding the impact of Meltdown and Spectre CPU exploits on Bitdefender GravityZone users

Last updated on: 22/01/2018

Find out more information on how the latest CPU hardware vulnerabilities to side-channel attacks are affecting Bitdefender GravityZone users.

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Black screen in Windows 7 after BEST install

Last updated on: 20/09/2016

This article provides steps on how to resolve the black screen on Windows 7 after installing BEST, when using VMware

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How to increase vCPU number after the GravityZone import

Last updated on: 11/08/2016

This article provides steps on how to increase vCPU number after the GravityZone import.

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Compacting the MongoDB folder

Last updated on: 09/12/2016

This article provides steps on how to reduce the MongoDB folder size.

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Remote deploy BEST Linux on Oracle - SAP

Last updated on: 22/06/2016

This article provides steps on how to remotely deploy BEST Linux on Oracle - SAP.

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Incompatibility between BEST and Citrix EdgeSight

Last updated on: 14/10/2019

This article provides steps on how to resolve the BEST and Citrix EdgeSight incompatibility.

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Hyper-V slow connection with GravityZone

Last updated on: 25/04/2016

This article provides steps on how to troubleshoot a slow connection issue between Hyper-V and GravityZone.

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Create custom MAC address pools in Hyper-V

Last updated on: 21/04/2016

This article describes how to create custom MAC address pools in Hyper-V.

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Generate BEST Linux Support Tool Log

Last updated on: 06/12/2018

This article helps you provide the Bitdefender Enterprise Support Team essential troubleshooting information in case Bitdefender Endpoint Security Tools (BEST) for Linux is not functioning properly in ...

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How to change the GravityZone MongoDB password

Last updated on: 02/02/2016

This article provides steps on how to change the GravityZone MongoDB password.

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Troubleshooting Active Directory integration with GravityZone

Last updated on: 21/11/2018

This article explains how to troubleshoot Active Directory integration with GravityZone issues.

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Generate Endpoint Security for Mac Support Tool Log

Last updated on: 15/05/2020

This article helps you provide the Bitdefender Enterprise Support Team essential troubleshooting information in case Endpoint Security for Mac is not functioning properly in your environment.

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Failed GravityZone local backup

Last updated on: 26/01/2016

This article explains how to fix the "Invalid settings" and backup error messages when backing up the GravityZone virtual appliance database.

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Troubleshooting “Download failed” error message in GravityZone Control Center

Last updated on: 02/10/2018

This article describes the troubleshooting steps for cases in which you encounter the “Download failed” error message.

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Troubleshooting BEST unsuccessful deployments

Last updated on: 31/07/2019

Bitdefender Endpoint Security Tools deployment tasks might encounter different errors while executing. This section provides an overview of the most common cases of unsuccessful deployment tasks and useful ...

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How to troubleshoot clients upgrade after the 5.1.21-460 GravityZone update

Last updated on: 29/05/2015

This article describes how to solve an issue with not being able to complete upgrade actions after updating GravityZone to 5.1.21-460 version.

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Blue Screen Of Death caused by endpointservice or epsecurityservice

Last updated on: 08/02/2016

This article is to assist the customers using GravityZone in solving the BSOD issues after installing Endpoint Security or BEST on: Windows Vista SP2, Windows Server 2008 SP2, Windows 7, Windows 7 SP1, ...

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How to restore a GravityZone database backup

Last updated on: 09/05/2019

This article explains how to restore a database backup for GravityZone virtual appliance.

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How to troubleshoot the client software deployment on Windows 8.1/10/2012 and above

Last updated on: 12/09/2018

This article describes how to successfully deploy the client software from Bitdefender Control Center to Windows 8.1/10/2012 and above.

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Profile Installation Failed error when activating iOS devices

Last updated on: 11/06/2014

This article helps troubleshoot the issue with the Bitdefender MDM enrollment profile failing to install on iOS devices during GravityZone Mobile Client activation.

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How to troubleshoot Security Server vShield installation / uninstallation

Last updated on: 30/04/2014

This article provides an overview the most common cases of failed deployment tasks and useful tips onto how to fix the errors.

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Understanding Compliance Status

Last updated on: 17/06/2014

This article explains how mobile devices become non-compliant against GravityZone security rules and the actions you can take in such situations.

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Troubleshoot roles installation

Last updated on: 28/03/2014

This article provides more details about how to troubleshoot roles installation.

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Reset password for GravityZone users

Last updated on: 26/02/2018

This article shows you how to change or reset a lost password for GravityZone users.

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GravityZone LogCollector for troubleshooting

Last updated on: 24/05/2019

This article describes how to use the LogCollector scripts provided by Bitdefender to generate system logs, that will help Bitdefender Support team to investigate and resolve product issues.

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Policy and tasks not getting applied on iOS

Last updated on: 14/03/2014

This article helps troubleshoot the issue with the Bitdefender GravityZone configuration policy/profile and tasks not getting applied on iOS devices.

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How to troubleshoot saving Office files on VMware with vShield virtual machines

Last updated on: 04/02/2016

This article provides help to troubleshoot issues regarding saving Microsoft Office files to Windows Shares on virtual machines protected by VMware vShield Endpoint and Bitdefender Security for Virtualized ...

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Accessing and Restoring Quarantined Files in VMware Environments Integrated with vShield Endpoint

Last updated on: 24/05/2013

By default, the GravityZone security services isolate suspicious files and the malware-infected files that cannot be disinfected in a secure area named quarantine. When a virus is in quarantine it cannot ...

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Generate and submit BEST Windows Support Tool log

Last updated on: 31/03/2020

This article helps you provide the Enterprise Support team essential troubleshooting information in case Bitdefender Endpoint Security Tools (BEST Windows) is not functioning properly in your environment.

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Removing software incompatible with BEST on current Windows operating systems

Last updated on: 28/01/2020

This article lists the software products incompatible with BEST runinng on current Windows operating systems.

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