Bitdefender Technical Support - Live Assistance Walkthrough
During our troubleshooting process, one of our specialists asked for a remote session in order to better determine the nature of your reported issue.
In order to be able to assist, you will need to follow the steps below:
- 1. Download and save the Bitdefender Technical Support remote session tool using the link below:
- 2. Open the file and communicate the unique ID and Password to your Bitdefender specialist.
Wichtiger Hinweis! Durch das Anklicken des OK-Buttons werden keine Daten an uns weitergegeben. Der OK-Button schließt lediglich das Teamviewer Fenster.
- 3. Once the connection is made, the Bitdefender Support specialist will start the troubleshooting steps required to identify the exact issue.
Note: During the remote session, you will need to assist the specialist with the required passwords and needed actions from your side!