The scan log indicates there are unresolved items. How do I remove them?
The unresolved items in the scan log may be:
Restricted access archives (xar, rar, etc.)
Solution: Use the Reveal in Finder option to find the file and delete it manually. Make sure to empty the Trash.
Restricted access mailboxes (Thunderbird, etc.)
Solution: Use the e-mail application to remove the entry containing the infected file.
• Open your email client (Thunderbird, Outlook, etc.)
• Use the scan log generated by Bitdefender Antivirus for Mac to locate the infected email(s).
• Delete all infected emails from the inbox. Then, make sure you empty the Deleted Items/Trash folder of your email app.
Time Machine backups
Solution: Enable the Don’t scan content in backups option in Preferences → Protection or exclude the detected files.
• More information is available in this article. If the infected files are restored at a later time, Bitdefender Antivirus for Mac will automatically detect them and take the proper action.
NOTE: Restricted access files means files Bitdefender Antivirus for Mac can only open, but it cannot modify them.
