To generate a support tool log when Bitdefender is not installed, follow these steps:
1. Download the Bitdefender Support tool to a location of your choice by accessing the link below:
2. Right-click on the supporttool.exe application file and select Run as Administrator.
3. Check the box to agree with the Support Tool info and click on Next.
4. In the next page insert your name, email address and issue description.
5. Select the category issue and then wait for the information gathering process to end. Afterwards click on Finish.
6. A file will be created on your desktop (BDSP_*). Please send us that file via the support ticket you have opened so we can analyze the situation.