How to generate a support tool log when Bitdefender is not installed

To generate a support tool log when Bitdefender is not installed, follow these steps:

1. Download the Bitdefender Support tool to a location of your choice by accessing the link below:

www.bitdefender.com/diagnostic

2. Right-click on the supporttool.exe application file and select Run as Administrator.

3. Check the box to agree with the Support Tool info and click on Next.

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4. In the next page insert your name, email address and issue description.

5. Select the category issue and then wait for the information gathering process to end. Afterwards click on Finish.

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6. A file will be created on your desktop (BDSP_*). Please send us that file via the support ticket you have opened so we can analyze the situation.

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