SecurePass: Frequently Asked Questions [Bitdefender App]

SecurePass is a password manager built on open-source technology, designed for easy and secure password management. It lets you create, save, autofill, and share strong passwords effortlessly. Available on both computers and smartphones, SecurePass works with Chrome, Firefox, Edge, Safari, and offers apps for Android and iOS, plus a web client for managing passwords from any browser.

To install Bitdefender SecurePass:

• Activate the subscription in your Bitdefender account.
• Select SecurePass in the left menu.
• For Windows and macOS devices, install the browser extension in Chrome, Firefox, Edge, or Safari.
• For mobile devices, install the app from Google Play (Android) or the App Store (iOS).

After installation:

• Set up a master password, which will encrypt your data.
• Save your recovery key to regain access if you forget your master password.

The master password is used to encrypt and unlock your SecurePass vault. It is not stored by Bitdefender, making it crucial for protecting your data. You need this password to access all the information stored in SecurePass.

If you forget your master password, you can use the recovery key (saved during the setup process) to reset it and regain access to your vault. Simply open the SecurePass desktop browser extension, web version, or Bitdefender Hub app for iOS and Android and log in with your Bitdefender account. Click on “Lost password?” and enter your recovery key to reset your master password.

• For detailed instructions, please refer to: How to Reset Your SecurePass Master Password

Important! If you’ve lost both your master password and recovery key, contact support for help resetting your account. This will permanently erase all data stored in your vault. After the reset, you’ll be able to set a new master password and receive a new recovery key.

Yes, you can generate a new recovery key at https://securepass.bitdefender.com/, through the SecurePass browser extension, or in the Bitdefender Hub mobile app. Your master password will stay the same. The new recovery key can be used as a backup if you’re ever unable to unlock the vault with your master password.

To reset the recovery key via browser:

1. Go to SecurePass Settings > Generate Recovery Key.
2. Set a PIN code to generate a new recovery key.
3. Enter your PIN code > Unlock Vault.
4. SecurePass will generate a new recovery key, which you can copy or download as a PDF.

To reset the recovery key via mobile app:

1. In Bitdefender Hub tap the profile icon at the top right.
2. Tap SecurePass > Generate Recovery key.
3. SecurePass will generate a new recovery key, which you can copy or download as a PDF.

To access SecurePass through any browser, go to https://securepass.bitdefender.com/ and log in with your Bitdefender account. The web client lets you view and manage your passwords without installing an extension. It offers the same features as the SecurePass browser extension, except for autofill and automatic password saving.

To add an item like an account, credit card, identity, or note:

1. Open the SecurePass vault and click the “Add item” button.
2. Choose the item type (e.g. Account, Credit Card).
3. Enter the required information and click “Save.”

For detailed instructions, please refer to: How to Manually Add Passwords to SecurePass

You can delete any account, credit card, identity, or note saved in your Bitdefender SecurePass vault.

To delete a single item:

1. Open SecurePass and go to your vault.
2. Click on the item you want to remove (account, credit card, note, or identity).
3. Click the three-dot icon, then choose the delete option.

To delete multiple items at once:

1. Open SecurePass and go to your vault.
2. Click the “Select” button.
3. Select the items you want to delete, or click “Select all” to remove everything.
4. Click the “Manage” button, then choose the delete option.

To edit an item saved in the SecurePass vault:

1. Open SecurePass and go to your vault.
2. Click on the item you want to modify (account, credit card, note, identity).
3. Click the “Edit” button.
4. When you’re done making changes, click “Save”.

Yes, you can import passwords from other password managers:

1. Export your data from the old password manager.
2. In SecurePass, go to Settings > Import passwords.

For detailed instructions, please refer to: How to Import Passwords into SecurePass

SecurePass can import passwords from the following password managers and browsers:

• Password Managers: 1Password, Bitdefender SecurePass, Bitdefender Password Manager, Bitdefender Wallet, Bitwarden, Dashlane, Kaspersky, Keepass, LastPass, Roboform, SaferPass.
• Browsers: Chrome, Edge, Firefox.

• For iOS: Go to Settings > General (or Passwords – for iOS 17 and earlier) > AutoFill & Passwords > enable Bitdefender Hub.
• For Android: Go to Settings > Passwords & accounts (or System > Language & Input > Advanced – for Android 11 and earlier) > Autofill service > enable Bitdefender Hub.

To organize items in folders:

1. In your SecurePass vault, click “Add folder” or “Add”.
2. Enter a name for the new folder.
3. Open the item you want to move to the new folder, then:
   • On desktop: Click Edit > Save item in
   • On mobile: Tap the three dots menu at the top right > Move to
4. Select the folder you created instead of your main vault.

For detailed instructions, please refer to: How to Organize Passwords into Folders in SecurePass

To securely share items from your vault:

1. Open the item, then press the three dots at the top right.
2. Choose the share option from the menu.
3. Generate a share link with options like expiration dates, usage limits, and password protection.

For detailed instructions, please refer to: How to Share Passwords Securely with SecurePass

If a shared link is password-protected and the wrong password is entered, SecurePass will display an error message, preventing access to the shared data.

After enabling two-factor authentication (2FA) on a supported website or application, scan the QR code with SecurePass and save it in your vault. This code will be needed alongside your password for future logins.

• For detailed instructions, please refer to: How to Use SecurePass as a 2FA Authenticator

The Groups feature allows you to share credentials with a group of people:

1. Create a group in the “Groups” section.
2. Share credentials with the group by setting specific rights (read, write, grant).

For detailed instructions, please refer to: How to Share Passwords with Groups

Yes. Right-click on the page during checkout, select Bitdefender SecurePass, and choose “Auto-fill credit card info” to automatically fill the details saved in your vault.

• For detailed instructions, please refer to: How to Autofill Card Details with SecurePass

SecurePass includes a security report that evaluates your stored passwords, identifying:

• Breached passwords
• Weak passwords
• Old passwords (used for more than 6 months)
• Duplicate passwords

For detailed instructions, please refer to: How to Check the Strength of Passwords Stored in SecurePass

Yes. SecurePass uses end-to-end encryption and requires both your Bitdefender login and master password to access your data.

To immediately lock the vault across devices:

1. Go to SecurePass Settings.
2. To lock the vault:
   • On desktop: Click Lock account.
   • On mobile: Tap Secure Me > Lock account.

To lock the vault after a set time across devices:

1. Go to SecurePass Settings.
2. Click the “PIN setup” or “PIN” button.
3. Set a PIN code.
4. Decide how long the SecurePass vault will remain unlocked before requiring the PIN and locking automatically.

For detailed instructions, please refer to: How to Lock Your SecurePass Vault