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ON PREMISES SOLUTIONS

Resolve clients upgrade issues after the 5.1.21-460 GravityZone update

If you are not able to complete upgrade actions after updating GravityZone to 5.1.21-460 version read the following information.

After updating the GravityZone appliance to 5.1.21-460 version, it is recommended to upgrade your Endpoint Security / Bitdefender Tools clients to the new security agent, Bitdefender Endpoint Security Tools.

You may encounter one of the following situations:

  • Client Upgrade or Install BEST task fails with the error: "Kits downloading failed or kits are being downloaded. Please check kits status."

  • Create a BEST package action remains in pending for a very long time

In these cases, please follow the steps described hereinafter:

  1. Connect to Control Center and go to Configuration > Update.

  2. Check the status of the following products in the Components table:All of these products have to be downloaded and available on your GravityZone appliance.

    • Endpoint Security for Mac

    • Bitdefender Tools (vShield-Integrated, Windows)

    • Bitdefender Tools (vShield-Integrated, Linux):

  3. If any of these products is not available on your GravityZone appliance, select the missing products and click the 29584_1.png Download button at the upper side of the table.

    29584_2.png

After all the above mentioned products have finished downloading, you can proceed with the uncompleted actions (upgrade client, install BEST or create a BEST package).