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Kaseya VSA integration

This section contains the release notes for the Kaseya VSA integration with GravityZone.

Version 222022

Release date: 2022.06.02

Important

No Bitdefender.vsaz update required.

New features and improvements

Operations

  • The Manage Association option in the Inventory page is now available only to users who have System or Master in their role list.

Version 092022

Release date: 2022.03.16

Important

No Bitdefender.vsaz update required.

New features and improvements

Configuration

  • As part of the integration setup, after entering the GravityZone API key and the API Access URL, the Bitdefender Plugin now provides you the option to create security policies automatically. The Plugin creates these policies in GravityZone according to Bitdefender recommendations, replacing any previous policies with the same name. Read more.

  • A new section in the Configuration page allows you to configure the default Bitdefender deployment package, which will be created as part of automatic processes. You still have the option to configure existing packages for specific companies in the Subscription Management page. You can override the default package template during company creation using the Configure and Sync option in the Inventory page. Read more.

Inventory

  • The Synchronize agents option in the Inventory page now displays a more detailed message regarding the competitor removal option.

Resolved issues
  • Uninstalling the Bitdefender agent on macOS no longer returns the exit code 16026 (not supported).

  • The Bitdefender Plugin will display the “Communication issue” page when there is a communication timeout with Kaseya VSA. Depending on how long it takes for the requests to time out, users will see this message after a few minutes of page loading.

  • Users who access the inventory and do not have proper VSA API rights will immediately receive an error message instead of encountering endless loading.

Version 502021

Release date: 2022.01.27

Important

Bitdefender.vsaz update required. Download plugin version 9.5.1.196.

New features and improvements
  • The Competitor removal option is no longer available in the Synchronize agents menu in the Inventory page. Instead, you can enable Remove Competitor when configuring the installation packages for organizations in the Subscription Management page.

  • The Task Audit page now displays names for previously unknown users, based on the Kaseya rights of the user viewing the page.

  • As part of the deployment flow, endpoints will initially appear in GravityZone in the Computers and Groups folder and then immediately move to their assigned group.

  • We improved loading performance for large inventories.

  • Other internal improvements.

Resolved issues
  • In some cases, endpoints generated Rogue endpoint events instead of Destination moved, and required reinstalling the Bitdefender agent to change their location.

Version 412021

Release date: 2021.10.14

Important

Bitdefender.vsaz update required. Download plugin version 9.5.1.186

New features and improvements

General

  • You can now view the general status of the Bitdefender plugin in the new Dashboard page. Details include relevant messages regarding possible issues with the plugin and information on the total number of agents, last sync, and sync events.

Resolved issues

Deployment Window

  • Information regarding the Deployment Window in the Task Audit page was displayed in UTC instead of user time.

  • The Use Server Time option did not always work as expected when scheduling procedures in Deployment Window.

  • An installation task that required computer reboot would sometimes consume an additional Deployment Window slot.

Version 372021

Release date: 2021.09.15

Note

No Bitdefender.vsaz update required.

Improvements

Operations

The Deployment Window for agent synchronization in the Inventory page has been improved as follows:

  • The Deployment in window option now specifies whether the Bitdefender agent installation is scheduled for server time or local machine time.

  • A new option Deployment in custom window has been added, to allow flexibility when installing the Bitdefender agent on one or multiple machines, on a group or an organization.

    You can configure the deployment time, skip deployment, or power up the machine if offline.

    These settings are independent from the ones in Configuration > Agents Synchronization and do not require specifying a number of deployment slots. That means you can schedule the deployment whenever you want, on all selected machines, in the same deployment window.

Version 242021

Release date: 2021.08.18

Important

Bitdefender.vsaz update required. Download plugin version 9.5.1.183.

New features

Operations

  • When first synchronizing an organization, you can configure the product type using the Configure and Sync Inventory option in the contextual menu from the Inventory page. To reconfigure a synchronized organization, use the Edit option in the new Subscription Management page.

    Note

    After changing the product for a company, you need to run a Reconfigure Client task to deploy the new features on endpoints. The existing product expires in seven days.

  • Easily monitor the status of synchronization tasks running between Kaseya VSA and GravityZone in the new Task Audit page. See the most relevant information such as task type, running time, user, status and the generated events in one single place. If you need more data, click the entries on the page for details that will help you identify any potential problems.

Improvements

Configuration

  • Now you have the option to reduce the amount of Network Attack Defense alerts by ignoring events that probing agents usually generate when using tools like Kaseya VSA Network Discovery and LAN Watch. The new option is available in the alerts configuration window, under the Advanced filtering section.

    Note

    While this option may be helpful in some situations, we recommend using it carefully.

Operation

  • When accessing the Inventory, Inventory Sync Events and Agent Sync Events pages, they will display data according to the various filters you have in place on other Kaseya VSA pages (Machine Id, Machine Group etc.).

Version 122021

Release date: 2021.04.13

Important

Bitdefender.vsaz update required. Download plugin version 9.5.1.169

Improvements

General

  • Enhanced security for the communication mechanism between GravityZone and the Bitdefender plugin for Event Push Service API.

Operations

Significant changes to the Policy Assignment Rules section:

  • Improved interface responsiveness when using a large number of rules (100 or more).

  • When accessing the section, the Bitdefender plugin starts a validation and update process that ensures you see the latest information. During this process, rule editing is disabled.

  • You can now set a custom priority number when adding a rule. Specifically, 1 means that the rule will apply first, 2 - the rule will apply second, and so on, depending on how many rules are in the list.

Version 032021

Release date: 2021.02.02

Note

No Bitdefender.vsaz update required

New features and improvements

Configuration

  • New alerts are available in the Configuration page for the following security events:

    • Advanced Anti-Exploit

    • Antiphishing

    • Ransomware Mitigation

    • Network Attack Defense

  • Alert options were expanded to include choosing an agent procedure that will run when the alert is triggered.

Operations

New options in the Manage Association window:

  • When deleting an association, you are able to exclude the corresponding organization from future inventory synchronization.

  • You can now define and edit custom associations with existing GravityZone companies. If you have just migrated to Kaseya VSA, this option allows you to keep your GravityZone inventory in place while associating it with the VSA one.

Version 462020

Release date: 2020.11.26

Note

No Bitdefender.vsaz update required

New features and improvements

Configuration

  • Setup Downloader replaces Full Kit as the default option in the Agents Synchronization section.

  • You now receive validation messages when trying to change the GravityZone API Key.

Operations

  • In certain conditions, moving endpoints between companies no longer implies agent uninstall and reinstall. Instead of generating a Rogue Bitdefender Agent Found event, the Bitdefender plugin reports these situations as Destination Moved and allows seamless handling. For details, refer to Kaseya VSA integration guide.

Resolved issues

Configuration

  • In some cases, clicking Save without making any changes in the Change API Key window returned errors.

  • Fixed an issue that caused the Alerts section to expand and contract differently than the rest of the sections in the Configuration page.

Operations

  • The Inventory page did not display item names correctly when containing quote characters (").

Version 402020

Release date: 2020.10.14

Minimum plugin version: 9.5.1.164 (update required)

Tip

Download the plugin from here.

New features and improvements

Operations

  • You can now easily control what security policies are applied to the inventory, from the new Policy Assignment Rules page. Create rules by specifying organization, view, policy and priority, and the Bitdefender plugin will enforce them as part of the automatic agent synchronization.

  • This release comes with various UI improvements:

    • Mandatory fields are more prominent.

    • More consistent interface texts.

    • Unified style for buttons and icons.

Version 392020

Release date: 2020.09.30

Minimum plugin version: 9.5.1.160 (no update required)

Tip

Download the plugin from here.

New features and improvements

Configuration

  • The default package used for Bitdefender agent deployment now contains the following modules:

    • Antimalware

    • Advanced Threat Control

    • Advanced Anti-Exploit

    • Network Protection with Content Control and Network Attack Defense

    This selection represents, from the security point of view, the minimum configuration recommended for installation.

  • To take full advantage of the Bitdefender Plugin, you need to have Licensing API enabled in the My Account > API keys section of GravityZone Control Center.

  • Starting with this version we have removed dependency on TLS 1.0 and 1.1 protocols. The Bitdefender Plugin now accepts and initiates only TLS 1.2 (and above) connections.

Version 272020

Release date: 2020.07.16

Minimum plugin version: 9.5.1.160 (update required)

Tip

Download the plugin from here.

New features and improvements

Configuration

  • You can now create and edit alerts for the Antimalware and Advanced Threat Control events in the Configuration page. A series of actions are available with each alert: create alarms, open tickets, send emails, and show notifications to specified users.

Operations

  • Some columns have been changed or renamed in the Agent Sync Events page to help you easier understand which agents are involved in certain events:

    • Kaseya Agent is the new name of the previous Machine Id column.

    • Bitdefender Agent replaces the Agent GUID column and displays the Bitdefender agent name as in GravityZone. Clicking an entry will present you details such as name, location, version, and malware status.

  • You will receive a new explicit error message when trying to start on-demand tasks without first entering the GravityZone API details in the Configuration page.

  • Other minor UX improvements.

Resolved issues

Operations

  • Sometimes, the Rogue Bitdefender agent found event failed to generate when the agent locations in Kaseya and GravityZone no longer matched.

  • Fixed an issue that prevented the Inventory page from loading if it contained organizations with names ending in quotation marks.

Version 182020

Release date: 2020.04.28

Minimum plugin version: 9.5.1.142 (update required)

Tip

Download the plugin from here.

New features and improvements

Configuration

  • The automatic sync of both inventory and agents has now three levels to choose from:

    • Monitor & report synchronized inventory/agent status to run only on associated and non-excluded entities. This sync level is the default state and it only generates events. Event handling is not performed regardless of any Automatic handling settings.

    • Monitor & handle synchronized inventory/agent status to run only on associated and non-excluded entities. This sync level generates events and performs event handling according to your settings.

    • Automatic inventory/agent synchronization to run on the entire inventory, generating events and performing event handling according to your settings.

  • You can now configure a prefix for creating new organizations to only handle name conflicts.

  • New API validation messages for scenarios including an insufficient number of enabled APIs and keys generated for customer company accounts. The plugin no longer accepts API keys generated for customer companies.

Operations

  • Now you can view company details and delete existing associations between the organizations in Kaseya VSA and the companies in GravityZone. To manage associations, go to Operations > Inventory, right-click an entity and select Manage Associations.

  • Added text truncation for company names longer than 64 characters.

Usability

  • Filtering, sorting and pagination are now available in the Inventory Sync Events page.

  • The View filter in the Inventory page now includes a search option.

Resolved issues
  • Unusual association behavior as part of the Inventory Sync flow.

  • The pagination did not work correctly in the Inventory and Agent Sync Events pages.

Version 092020

Release date: 2020.03.02

Minimum plugin version: 9.5.1.140

Tip

Download the plugin from here.

New features and improvements

Operations

  • Recurring tasks now run approximately 1 hour after previous completions. This change provides more time to run manual tasks.

Agents

  • The Plugin no longer supports the following legacy operating systems:

    • Windows XP

    • Windows Vista

    • Windows Server 2003

    • Windows Server 2008

  • Synchronizing legacy OS agents shows OS version not supported status, instead of Download Failed status.

Agent sync events

  • You can now select multiple agent sync events of the same type and fix them collectively.

Usability

  • Filtering, sorting and pagination are now available in the agent sync events page.

Plugin communication

  • First-time Kaseya VSA users now receive a communication error page before the Plugin authorization if it cannot communicate with Kaseya.

Resolved issues
  • Deployment windows with a time interval greater than 23 hours did not work.

Version 512019

Release date: 2019.12.17

Minimum plugin version: 9.5.1.133

New features and improvements

Configuration

  • The Agents Synchronization section adds the Custom Action Handling option to run Agent Procedures. You can run an Agent Procedure when a reboot is required, as part of the Agents synchronization flow.

  • Users without the Automatic Agent Synchronization enabled can view updated information regarding Agents in the Reboot Required state. This information is updated hourly until the Agent changes from Reboot Required.

Operations

  • The Agents table introduces new filtering and sorting options. You can now use column filters to refine agents by online status, OS, name, IP, and OS info. Additionally, you can sort the agents by name.

  • The Synchronize Agents option now expands into a pop-up to integrate deployment settings (immediate deployment and deployment window) and add competitors’ security removal settings. With the competitor removal settings, you can choose to uninstall existing security products or add on top of them during deployment.

  • Agent online status icons now include all values in compliance with Kaseya VSA.

Notifications

  • A notification bar at the top of the plugin pages shows available updates and provides download links.

Version 452019

Release date: 2019.11.4

Minimum plugin version: 9.5.1.133 (update required)

Tip

Download the plugin from here.

New features and improvements

Configuration

  • Default inventory synchronization mode. You can now choose to include or exclude your entire inventory from the synchronization task.

    Note

    This option comes in handy when you manage a large inventory. For example, when using automatic synchronization, you can exclude the entire inventory and include specific individual organizations and groups.

Operations

  • Bitdefender agent uninstall option. You can remove the Bitdefender agent for synchronized organizations and groups only. This option is available in the Agents table context menu.

  • Support for the Bitdefender uninstall password protection. Removing the Bitdefender agent as part of on-demand uninstall or event handling prompts you to enter the uninstall password (if configured in Control Center).

Version 392019

Release date: 2019.10.2

Minimum plugin version: 9.5.1.131 (update required)

Tip

Download the plugin from here.

New features and improvements

Operations

  • You can now manually schedule agent synchronization via deployment window. The deployment window configuration is not constrained anymore to an automatic agent synchronization task.

  • The Synchronization Events page is now called Inventory Sync Events.

  • The Deployment Events page is now called Agent Sync Events.

Configuration

  • The configuration page is now adjusted to increase access to plugin functions.

Resolved issues
  • An issue prevented custom port use for Kaseya servers.

  • The Quarantine page returned an error when GravityZone credentials were not configured for the plugin.

  • Synchronization status was reported incorrectly for newer Bitdefender agent versions for macOS.

  • Bitdefender agent deployment on Windows legacy systems was not working correctly.

  • Plugin performance improvements.

Version 332019

Release date: 2019.08.19 

Minimum plugin version: 9.5.1.126 (no update required) 

Tip

Download the plugin from here.

New features and improvements

Operations

  • The Source Deleted event type can only be handled manually in the Synchronization or Deployment Events pages. Automatic handling for this event type is no longer available in the Synchronization or Deployment Event Handling Settings.

Agents

  • You can now scroll through the views list within the Inventory page.

Resolved issues
  • Fixed an issue that prevented the BDInstallStatus custom field from updating.

  • Minor fixes and improvements.

Version 282019

Release date: 2019.07.16

Minimum plugin version: 9.5.1.126 (update required)

Tip

Download the plugin from here.

New features and improvements

Operations

  • Install Status is now called Status and improves agent information with additional statuses for the Bitdefender agent deployment:

    • Unknown state - the agent’s state is unknown.

    • Installing - the agent is currently installing.

    • Uninstalling - the agent is currently uninstalling.

    • Detecting - the plugin is currently detecting the agent state.

    • Install scheduled - agent installation is scheduled through a deployment window.

    • Install successfully completed - successful agent deployment.

    • Uninstall failed - agent uninstallation failed.

    • Detection successfully completed - successful agent state detection.

    • Detection failed - failed agent state detection.

    • Event generated - view the event in the Deployment Events page.

    • Skipped - the agent is excluded from deployments, or its parent company is not synchronized.

  • You can perform scan tasks with the new Start Scan option in Agent’s table contextual menu. Choose between Quick scan, Full scan and Memory scan, then view the results in GravityZone Control Center

Plugin installation

  • You can install and upgrade the plugin only if the VSA server is configured to use HTTPS. For more information, check the following Kaseya article.

Help & Support

  • A new page called Help & Support allows you to get started with the plugin.

Notifications

  • A new notification window shows upcoming release dates, maintenance and downtime events.

Configuration

  • The following tasks have been renamed to better reflect their function:

    • Automatic Synchronization is now Automatic Inventory Synchronization.

    • Automatic Deploy is now Automatic Agent Synchronization.

  • The Save button now reflects its progress state when pressed.

Agents

  • View endpoint information for synchronized agents. These details include the applied policy name, agent versions, detection status, engines version, and last security content update.

  • A System Info field (BdInstallStatus) is available for installation status information. The plugin creates this field in VSA. Now it will receive more reliable updates through Agent Procedures or via API.

  • The plugin supports View Definitions in the Inventory page. Create Views to filter all agents and use it alongside the search function, for accurate results.

User interface

  • The Bitdefender icon is more distinguishable with a new look.

  • The Settings page from the menu section is renamed to General to make room for new sections.

  • You can now choose multiple agents by selecting the correspondent check boxes. Use the Select All check box to select all items in the list.

Resolved Issues
  • Increased deployment procedure feedback reliability on Linux OS.

  • The Agents table displayed all agents for all organizations and groups when no inventory was selected.

  • Bitdefender Agent deployment failed when an OEM version of the product was installed on the target endpoint.

  • The plugin installation failed due to legacy data from previous failed installations.

  • After you configure the integration, you are now redirected to the Help & Support page, instead of the Configuration page.

  • Faster loading time for selecting agents on the Inventory page.

  • An error occurred while dismissing a Rogue Bitdefender endpoint found event.

  • Occasionally, during concurrent Bitdefender agent deployments, multiple packages were created within Control Center. This prevented the plugin to perform deployment tasks on affected Companies and Organizations.

  • Moving synchronized machine groups either in Control Center or VSA did not create a synchronization event.

  • The user received an internal server error after a period of inactivity, while on the Inventory page.

  • The Inventory Synchronization task failed when the VSA organizational structure contained duplicate entries.

  • The Reboot required state was incorrectly overwritten by subsequent agent synchronization.

May 2019

Release date: 2019.05.02

Minimum plugin version: 9.5.1.112

New features and improvements

Configuration

  • You can now set the Kaseya Agent names as labels for associated endpoints in GravityZone. This provides more endpoint information when you manage network objects in GravityZone.

Kaseya inventory synchronization

  • The inventory synchronization task has been optimized for synchronizing large inventories.

Inventory

  • The following contextual menu operations have been renamed for clarity:

    • Synchronize is now Synchronize inventory.

    • Install is now Synchronize agents.

    • Exclude from Sync is now Exclude from inventory synchronization.

    • Exclude from Install is now Exclude from agents synchronization.

    • Include for Sync is now Include for inventory synchronization.

    • Include for Install is now Include for agents synchronization.

Notifications

  • The following notification messages have been changed, making its information more detailed:

    • Synchronization task running is now Inventory synchronization task running.

    • Synchronization task running is now Inventory synchronization task ended successfully.

    • Synchronization task running is now Inventory synchronization task ended successfully.

    • Installation task ended successfully is now Agents synchronization has been successfully started. Hint: Review Agent Procedure Status for intermediate status.

Licensing

  • You can now synchronize companies with a trial license key. Associated child companies inherit the trial subscription.

Security

  • Security fixes and improvements address issues such as tenant access and plugin upgrade.

April 2019

Release date: 2019.04.02

Minimum plugin version: 9.5.1.112 (update required)

New features and improvements

Endpoint management system

  • The new endpoint management system continuously monitors both Kaseya VSA and Bitdefender GravityZone inventories to identify and solve synchronization issues such as machine discovery, security agent installation or uninstallation, and location changes. The new system is replacing the previous deployment system, requiring an update to version 9.5.1.112. When you run the old deployment system, Kaseya VSA generates an update notification.

  • Activating Automatic Deploy now generates events for recurring Deployments Tasks.

Configuration

  • The Configuration page has a new section for Deployment Event Handling Settings, where you can manage deployment event settings. You can find the generated events within Kaseya VSAK, in Bitdefender > Operations, under Deployment Events (see the Operations section below).

Operations

  • The Events page is now renamed as Synchronization Events.

  • The new Deployment Events page shows results from the last deployment task of each agent.

  • The Source deleted and Source and destination deleted events are generated only when you activate the Automatic Deploy task.

  • The Agents table within the Inventory page is restructured as follows:

    • Machine Group and Name columns are now merged under Agent Name.

    • Last Result column is now renamed as Install Status.

    • Last Installed On column has been removed.

  • The Agents table now refreshes automatically when a deployment task is finished.

  • Connectivity and management status icons are now available in the Agents table.

Agent management

  • Exclusions from deployment tasks are now extended from Organization and Custom Group level to Agent level. Agents excluded from deployment tasks do not generate deployment events.

  • Multiple item selections are now available on the Inventory page. With this selection option, you can take deployment actions on selected agents.

February 2019

Release date: 2019.02.19

Minimum plugin version: 9.5.1.89

New features and improvements

Download settings

  • You now have a second option for deploying the Bitdefender security agent, through the Setup Downloader, a small-sized file used for downloading and running its associated installation files.

    Note

    This option becomes available in the Download Settings of the configuration page after you upgrade the Bitdefender Connector to the 9.5.1.89 version.

  • The Setup Downloader benefits from endpoint security agents with Relay role, a communication proxy and update server for other network endpoints.

Quarantine

  • In the newly added Quarantine page, you can manage quarantined items for synchronized organizations. This page becomes available after you enable the Quarantine API in GravityZone’s API configuration window.

Notifications

  • Notification messages of various tasks now provide better responsiveness.

Resolved issues
  • Inventory load failure, as part of a performed task, now causes a task failure which is reported accordingly.