Bitdefender B2B Help Center

GravityZone MSP monthly licensing FAQ

As a Bitdefender managed service provider (MSP), you are able to offer Bitdefender cloud security services in a flexible manner, best suited to your clients with monthly license.

The Bitdefender Cloud Security for MSP solution is designed for clients who use complete protection services from Bitdefender, as well as for clients who use a third-party protection platform, but want to enhance their protection with Bitdefender technologies.

Therefore, GravityZone Cloud Security for MSP provides the following protection packages, known as product types in the Bitdefender console:

  • Endpoint Security, the fully-featured security solution, with all modules available for deployment on endpoints.

  • Bitdefender EDR, a lightweight Endpoint Detection and Response (EDR) solution for Windows-based systems that can run alongside any third-party protection platform.

This section answers the most frequently asked questions regarding the GravityZone MSP monthly licensing while using the Endpoint Security product type.

For frequently asked questions about Bitdefender EDR standalone for MSP, refer to this section.

The following trial options are available with GravityZone: Trial, Monthly License Trial (for Partners only) and Monthly Subscription Trial. All trial options cover 25 endpoints and provide access to all GravityZone features and add-ons for testing purposes. Add-ons include:

  • Full Disk Encryption

  • Patch Management

  • Advanced Threat Security (HyperDetect and Sandbox Analyzer)

  • Endpoint Detection and Response

  • Security for Virtualized Environments

  • Security for Exchange

  • Email Security

A trial is valid for 45 days. When the trial expires, the endpoints (Bitdefender security agents) expire too, unless the company is converted to an active monthly subscription. The expired endpoints stop receiving security content and product updates from Bitdefender and therefore these systems remain vulnerable in terms of protection.

Yes, the customer will receive notifications prior 30 days, 7 days and 1 day before the trial license expiration.

When you reserve a number of X (X > 0) seats, you ensure that the managed company will be able to have maximum number of X licensed endpoints during the month. If they install X+Y endpoints, the X number of endpoints will be licensed and billed, while the Y number of endpoints will get into trial mode for 30 days. After the trial is over, the Y number of endpoints will expire, unless you increase the number of reserved seats.

Yes, you can use the Monthly Subscription license without setting a number of reserved seats. At the end of the month, you will be billed for the endpoints licensed during that month.

Yes, any endpoint installed that gets a license will be billed even if it was installed only for a short amount of time.

Yes, the usage is based on the number of endpoints licensed during the month. The slot is considered used even if the endpoint was uninstalled.

The license usage resets on the first day of each month, at 00:00 UTC on both GravityZone cloud instances from the United States and Europe.

If you choose to suspend a company account, the endpoints under that company will expire immediately. Only the endpoints with a Bitdefender security agent installed from a kit specifically for the suspended company are expired. The Bitdefender security agent is not uninstalled from the expired endpoints. After the company is reactivated, all expired endpoints will be automatically registered right away.

Bitdefender managed services providers (MSPs) are able to charge their clients on a monthly basis, depending on the services they have used. For details about how the usage is calculated, refer to Calculate the endpoint usage with the Monthly License Usage report.