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Integration requirements

The ConnectWise Automate integration requires the following:

  • GravityZone license key or valid MSP subscription. If you do not have a valid MSP subscription, you can find out more information on the Bitdefender MSP program. The integration is available to Partner accounts.

  • GravityZone set up into your environment.

  • ConnectWise Automate v11 or newer.

  • Location cache for Bitdefender security agent deployment enabled.

    During deployment, the Bitdefender security agent installer downloads a large file size to each target machine. Enable the following check boxes in ConnectWise Automate to configure a location cache for the Bitdefender security agent deployment:

    • Cache External URLs

    • Cache LabTech Server Downloads

    For more information, refer to Caching in ConnectWise Automate Documentation.

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Warning

GravityZone integration with ConnectWise Automate requires Windows Server 2016 or later and Windows 10 or later for managing companies. Older Windows server and desktop versions are incompatible with API calls over TLS 1.2, for both hosting and deployment tasks, due to unsupported AES-CBC cipher modes. We advise customers to upgrade their systems to the latest Windows versions.

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