PARTNERS

Email Security console

Walkthrough

This section details the elements present in the home page and all possible user-interface interactions.

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  1. Home Page - find two charts containing inbound email activity and most commonly triggered rules.

  2. Products - contains all Email Security configurations and settings.

  3. Analytics - run multiple types of reports and generate charts based on said reports.

  4. Active Downloads -view the progress of report downloads. Once the report is ready, a red flag will indicate it can be downloaded.

Home page
Inbound Email Activity
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  1. Timespan - Change how far back email activity will be displayed.

  2. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the current report with the chosen filter.

    • Save as - use this when you have already saved the report and want to save the currently displayed one under a different name.

  3. Chart - the chart is a graphical day-by-day visual representation of inbound email activity. It displays the below values:

    • Delivered - number of emails safely delivered to company users

    • Spam Quarantine - number of emails flagged as spam and quarantined

    • Rejected - rejected messages

    • Dropped - dropped messages

    Note

    Clicking on any of these values in the chart will direct you to the Analytics page where it will display the report relevant to the value you selected.

  4. Legend - it describes what value each colored line represents.

    Note

    Clicking on a value will remove/add it to the chart.

Top Final Rules

This chart provides a visual representation of the most commonly applied final rules to messages over a specific period of time.

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  1. Timespan - Change how far back email activity will be displayed.

  2. Results - Change the maximum number of results the chart will reference all values to.

  3. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the report with the currently selected filters and settings for use at a later date

    • Save as - can be used when opening an already saved report to save a variation of the original.

  4. Chart - shows a comparative graphical representation of the most commonly triggered final message rules.

    Note

    Clicking on any of the rows will open a new tab with an email activity report specific to that value.

Products
Email Security

The Email Security section contains links to all the configuration pages where the functionality of the product can be customized. Each page has been documented here.

Use the Product Configuration screen to configure and customize your Email Security installation.

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1. Domains

Use the Domains tab to specify which domains will be protected by Email Security. Unless a domain is configured here, emails sent to and from mailboxes belonging to it will not be filtered through Email Security.

Note

Adding a new domain also creates in Inbound Mail route.

2. Inbound Mail

The Inbound Mail tab lists all of the inbound mail delivery routes that Email Security is aware of. Multiple inbound routes with different costs associated can be used to prioritize a specific route over others.

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3. Outbound Mail

The Outbound Mail tab lists all of the outbound mail delivery routes that Email Security is aware of. Multiple outbound can be used to prioritize or condition specific routes.

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4. Disclaimer

Use the Disclaimer tab to set up a template to attach to every email that originates from your domain. You can set up a disclaimer for each of your configured domains, for both html and plain text emails.

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  1. Domain - select the domain you want to create the disclaimer for. The default will apply for all domains that have a specific disclaimer created.

  2. Apply Changes - save the changes made to the disclaimer

  3. Activate this disclaimer - checking this box will add the disclaimer to all outbound emails on the selected domain.

5. Custom Quarantine

You can add additional quarantine statuses in the Custom Quarantine tab. Email Security comes with two default quarantine states of Spam and Virus. These can not be deleted or edited.

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  1. Name - Displays the name of all existing quarantine statuses.

  2. User access - indicates if users can access the quarantine through Personal Quarantine.Personal Quarantine

  3. Add button - create a new custom quarantine status.

  4. Remove domain button - deletes the custom quarantine status on that row.

6. Global Digest Settings

Use this tab to control the frequency with which Email Security sends reports with recent activity. You can establish the frequency, time slot and specific days of the week in which to send reports.

Note

Checking the Never Send box will stop sending reports.

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7. Digest and Branding

In the Digest and Branding tab you can edit the appearance of digest emails sent by Email Security.

Settings

The Administrators section allows you to view and manage a list of users that have access to the SecureMail end user portal.

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  1. Import button - import multiple accounts from a .CSV file.

  2. Add button - manually create a new user.

  3. Search field - search for an already existing account.

  4. Column descriptions - provides information on the data contained in each column. These include:

    • Full Name - the name of the person who the user belongs to.

    • Email(username) - the email address the user is assigned to.

    • Verified - shows if the user has activated their account and created a login password.

    • Role - the role assigned to each user.

    • Suspended - indicates if a user has been suspended. A suspended user can perform no actions within Email Security.

    • Redact - indicates whether sensitive information within reports should be redacted for this specific user.

    • MFA Enabled - indicates whether this user has enabled Multi-Factor Authentication for access to Email Security.

    • Password - if grayed out, indicates that the user has not activated their account and created a new password.

  5. Password button - change the user's password.

  6. Delete button - permanently removes the user.

The Active Directory section allows you to synchronize your Email Security account with one or more Active Directory domains.

Note

If the email addresses you import are not part of a domain that Email Security is already tracking, the new mailboxes will fail to import. You can add new domains by visiting Product Configuration. Mailboxes will also fail to import if they already exist.

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  1. Delete button - deletes the selected synchronized domain.

  2. Add button - synchronize a new domain.

  3. Source - AzureAD tenant name.

  4. Count - number of synchronized objects from AD.

Analytics

The Analytics allows you to run reports, pull up data and create various charts and archives.

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  1. Favourites - displays a list of previously saved reports or charts

  2. Reports & Charts list - shows you a list of available reports and charts. Clicking on one will display it in a new tab on the Active report & charts screen .

  3. Active report & charts screen - displays all reports and charts you have opened recently in separate tags. This allows you to toggle through multiple sets of data.

  4. Saved - this tab allows you to view a list of saved reports and charts, mark them as favorites, or delete them. licking on one will display it in a new tab on Active report & charts screen .

Reports and Charts

Below you can find a list of all available reports and charts

The Email Activity report is shows inbound and outbound e-mail activity processed by Email Security. It tracks and traces e-mail delivery and e-mail rules have been applied to the message during processing.

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  1. Timespan - select the time period you would like to run the report for.

  2. Filters - add additional conditions to filter out specific results.

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    1. Connection

      • Sender IP - The IP address of the sender.

      • Direction - The direction of the email (inbound, outbound or both).

      • GUIDA - globally unique ID to identify the message (generated by the Email Security system).

    2. Rules

      • Message Rule - A Message Rule matched conditions and triggered during processing of the email.

      • Rule Action - the assigned action to the rule that triggered during processing of the email.

      • Delivery State - The final delivery state of the message (Delayed, Dropped or Delivered).

    3. Content

      • Sender -part of or the full email address of the sender

      • Recipient - part of or the full email address of the recipient

      • Exclude CC/BCC - Toggle including the CC/BCC fields in the search on/off.

      • Subject - part of or the full subject of the email your are looking for.

      • Verdict - the status of the email after being processed (e.g. Delivered, Rejected, Quarantined, Spam, Virus)

  3. Run report - runs a report based on the settings and filters you have selected.

  4. Additional options

    • Download - send a copy of the report results via email

    • Save - save the settings and filters you have selected for future use

    • Manage products - go to Products > Product Configuration

  5. Results - displays the results of the report based on the settings and filters you have selected.

    Note

    To add or remove columns from the report click on any of the column headers and select the desired options from the drop down menu.

    The following columns are available in the report:

    • Direction - the direction of the email (inbound, outbound or both)

    • Timestamp (UTC) - the UTC timestamp that the Email Security service MTA processed the email, taking into account the product region in use

    • Timestamp (Local) - the local time of the user running the report. This is calculated using the browser offset and converting Timestamp (UTC)

    • Sender address - the sender's email address

    • Sender IP - the IP address of the sender

    • Subject - the subject of the message

    • Recipient(s) - the recipients of the message. If the message was addressed to multiple recipients a counter will apear (e.g. test@testdomain.com +2) next to the initial email address. To view CC and BCC header recipients, double click the message or click the details details.png icon.

    • Size - the size of the email

    • Verdict - the status of the message after processing (Delivered, Rejected, Quarantined, Spam, Virus)

    • Delivery State - the final delivery state of the message(Delayed, Dropped or Delivered)

    • Final Rule - the rule name that triggered the Final Action during processing.

    • Final Action - the Final Action that was applied to the message before processing was stopped

    • Delivered - whether or not the customer email server/service accepted the email for delivery. For full delivery logs, double click the message or click the details icon and then open the Server Log tab.

    • Verdict Details - Additional meta data that was set during rule processing.

    • Details - click on the details details.png icon to display additional information on the email

      • General - provides general information on the email:

        • Final Action - the final action taken by the triggered rule

        • GUID - the unique identifier of the sender email address

          Note

          Clicking on the GUID will display an Email Activity report based to the ID.

        • Sender - the sender email address

        • Sender IP - the sender IP address

        • Recipient(s) - the intended recipient email address

        • Subject - the subject line of the email

        • Extra Details - additional in-depth information

        • Size - the size of the email

      • Actions - rules triggered by the message since received, the actions taken and relevant data.

      • Attachments - attachments that are contained in the email

      • URLs - URLs or links contained in the email

      • Headers - email headers

      • Server log - the email server log

Email Volume shows the number of incoming and outgoing emails over a period of time.

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  1. Timespan - select the time period you would like to run the report for.

  2. Run report - runs a report based on the settings and filters you have selected.

  3. Chart - the chart is a comparative graphical representation of inbound and outbound email activity

  4. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the report with the currently selected filters and settings for use at a later date

    • Save as - can be used when opening an already saved report to save a variation of the original.

Inbound Email Activity shows the number of incoming emails over a period of time.

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  1. Timespan - select the time period you would like to run the report for.

  2. Run report - runs a report based on the settings and filters you have selected.

  3. Chart - the chart is a comparative graphical representation of inbound and outbound email activity

  4. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the report with the currently selected filters and settings for use at a later date

    • Save as - can be used when opening an already saved report to save a variation of the original.

This chart shows of the most commonly triggered actions over a specific period of time.

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  1. Timespan - select the time period you would like to run the report for.

  2. Results - Change the maximum number of results the chart will reference all values to.

  3. Run report - runs a report based on the settings and filters you have selected.

  4. Chart - shows a comparative graphical representation of the most commonly triggered actions.

    Note

    Clicking on any of the rows will open a new tab with an email activity report specific to that value.

  5. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the report with the currently selected filters and settings for use at a later date

    • Save as - can be used when opening an already saved report to save a variation of the original.

This chart shows the most commonly applied rules to messages over a specific period of time.

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  1. Timespan - Change how far back email activity will be displayed.

  2. Results - Change the maximum number of results the chart will reference all values to.

  3. Run report - runs a report based on the settings and filters you have selected.

  4. Chart - shows a comparative graphical representation of the most commonly applied message rules.

    Note

    Clicking on any of the rows will open a new tab with an email activity report specific to that value.

  5. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the report with the currently selected filters and settings for use at a later date

    • Save as - can be used when opening an already saved report to save a variation of the original.

This chart shows the most commonly triggered final actions over a specific period of time.

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  1. Timespan - Change how far back email activity will be displayed.

  2. Results - Change the maximum number of results the chart will reference all values to.

  3. Run report - runs a report based on the settings and filters you have selected.

  4. Chart - shows a comparative graphical representation of the most commonly triggered final actions.

    Note

    Clicking on any section of the graph will open a new tab with an email activity report specific to that value.

  5. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the report with the currently selected filters and settings for use at a later date

    • Save as - can be used when opening an already saved report to save a variation of the original.

This chart shows the most commonly applied final rules to messages over a specific period of time.

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  1. Timespan - Change how far back email activity will be displayed.

  2. Results - Change the maximum number of results the chart will reference all values to.

  3. Run report - runs a report based on the settings and filters you have selected.

  4. Chart - shows a comparative graphical representation of the most commonly applied final rules.

    Note

    Clicking on any of the rows will open a new tab with an email activity report specific to that value.

  5. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the report with the currently selected filters and settings for use at a later date

    • Save as - can be used when opening an already saved report to save a variation of the original.

This report shows the users that received the most messages over a specific period of time.

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  1. Timespan - Change how far back email activity will be displayed.

  2. Results - Change the maximum number of results the chart will reference all values to.

  3. Run report - runs a report based on the settings and filters you have selected.

  4. Chart - shows a comparative graphical representation of the highest number of messages received per user.

    Note

    Clicking on any of the rows will open a new tab with an email activity report specific to that value.

  5. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the report with the currently selected filters and settings for use at a later date

    • Save as - can be used when opening an already saved report to save a variation of the original.

This report shows the users that sent the most messages over a specific period of time.

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  1. Timespan - Change how far back email activity will be displayed.

  2. Results - Change the maximum number of results the chart will reference all values to.

  3. Run report - runs a report based on the settings and filters you have selected.

  4. Chart - shows a comparative graphical representation of the highest number of messages sent per user.

    Note

    Clicking on any of the rows will open a new tab with an email activity report specific to that value.

  5. Chart Context Menu

    • Print Chart

    • Download PNG image

    • Download SVG vector image

    • Download JPEG image

    • Download PDF document

    • Download from server - this sends an email with a PDF version of the chart to a chosen recipient

    • Save - save the report with the currently selected filters and settings for use at a later date

    • Save as - can be used when opening an already saved report to save a variation of the original.

This report shows the users that received the most messages marked as spam over a specific period of time.

This report shows the users that received the most messages marked as a virus threat over a specific period of time.