PARTNERS

Monitoring Dashboard

The Dashboard page displays essential information regarding the Bitdefender plugin and the Kaseya VSA integration with GravityZone.

This information is organized into the following sections:

  1. Bitdefender Plugin Status - shows relevant messages with possible issues encountered by the plugin.

  2. Total Agents - displays the number of all Bitdefender security agents deployed in the tenant’s network. Further information specifies the number of synchronized and unsynchronized agents.

  3. Last Synchronization Task - displays the date and the status of the latest inventory and agent synchronization tasks.

  4. Synchronzation Events -mentions the number of events occurred with inventory and agent synchronization tasks, respectively.

kaseya_dashboard_page.png

 

Plugin status messages

Depending on the situation, the Bitdefender Plugin Status section shows a relevant message accompanied by a tooltip text visible when when placing the cursor over the section. The tooltip texts usually contains the description of the issue and recommendations.

The messages available with the Bitdefender plugin status are listed in the table below.

Plugin status message

Description and recommendation

All systems up & running

The Bitdefender plugin works as expected. Nothing for you to do.

Inventory events not handled

One or more inventory synchronization tasks have generated events that have not been handled yet.

To view the events, go to the Operations > Inventory Sync Events page.

For details about task monitoring and event handling, refer to Monitoring synchronization tasks and Troubleshooting unhandled events.

Agent synchronization events not handled

One or more agent synchronization tasks have generated events that have not been handled yet.

To view the events, go to the Operations > Agent Sync Events page.

For details about task monitoring and event handling, refer to Monitoring synchronization tasks and Troubleshooting unhandled events.

Service temporarily down for maintenance

The Bitdefender team is working on adding new features to the plugin or just performs usual maintenance jobs. Nothing for you to do.

GravityZone API not entered

The Kaseya integration with GravityZone is not working because the GravityZone API key required for integration has not been entered in the General > Configuration > GravityZone Settings section.

For the entire procedure, refer to Configuring the integration.

GravityZone API key does not have necessary rights

The GravityZone API key is missing, is no longer valid, or it does not meet the requirements.

To address this issue, check the API key status in the Configuration page, then go to GravityZone Control Center > My Account and see if the API key has these options selected:

  • Companies API

  • Licensing API

  • Packages API

  • Network API

  • Policies API

  • Quarantine API

  • Event Push Service API

Recurrent tasks failed due to token refresh issue

The Bitdefender plugin was unable to refresh the Kaseya VSA token for the user who ran the synchronization task.

To fix this issue, either the current user should visit the Inventory page to refresh the token, or run the task under another user by following these steps:

  1. Log in to Kaseya VSA with another user account.

  2. Go to the Configuration page of Bitdefender plugin.

  3. Under Inventory Synchronization, select a temporary different option at Inventory Synchronization Level.

  4. Confirm the change and click Save.

  5. Return to Inventory Synchronization Level and select back the initial option (step 2).

  6. Confirm the change and click Save.

Recurrent tasks failed due to Kaseya communication issue

The Bitdefender plugin was unable to communicate with Kaseya VSA during synchronization.

If the issue persists after multiple automatic syncs, please contact Bitdefender Business Support.

Recurrent tasks failed due to GravityZone communication issue

The Bitdefender plugin was unable to communicate with GravityZone during synchronization.

If the issue persists after multiple automatic syncs, please contact Bitdefender Business Support.

Recurrent tasks failed due to an unexpected error

This message is displayed when the issue does not have a specific cause.

If the issue persists after multiple automatic syncs, please contact Bitdefender Business Support.