CLOUD SOLUTIONS

Connecting to Control Center

Access to Control Center is done via user accounts. You will receive your login information by email once your account has been created.

  • Internet Explorer 9+, Mozilla Firefox 14+, Google Chrome 15+, Safari 5+, Microsoft Edge 20+, Opera 16+

  • Recommended screen resolution: 1280 x 800 or higher

Warning

Control Center will not work / display properly in Internet Explorer 9+ with the Compatibility View feature enabled, which is equivalent with using an unsupported browser version.

To connect to Control Center:

  1. Open your web browser.

  2. Go to the following address: https://gravityzone.bitdefender.com.

  3. If you use GravityZone credentials:

    1. Enter the email address of your account and click Next.

    2. Enter the password of your account and click Next.

    3. Enter the six-digit code from the authentication app as part of the two-factor authentication.

    4. Click Continue to log in.

    If you use single sign-on (SSO):

    1. When first logging in, enter the email address of your account and click Next. GravityZone will redirect you to the authentication page of your identity provider.

    2. Authenticate with the identity provider.

    3. The identity provider will redirect you back to GravityZone and you will automatically log in to Control Center.

      Next time, you will log in to Control Center with just your email address.

Note

In the case when you have changed or wiped your device, you will need to re-install your authentication app (Google Authenticator, Microsoft Authenticator, or any two-factor TOTP (Time-Based One-Time Password Algorithm) authenticator - compatible with the standard RFC6238) and reconfigure it using the secret code provided at the 2FA setup. If you did not save the secret key, you need to ask your GravityZone account administrator to reset or disable your two-factor authentication. As a company administrator, in this case, you need to contact the Bitdefender support team.

At the first login, you have to agree to Bitdefender Terms of Service. Then, click Continue to start using GravityZone.

Note

If you have forgotten your password, use the password recovery link to receive a new password. You must provide the email address of your account.

If your account uses single sign-on, but GravityZone asks you for a password, contact your administrator for assistance. In the meantime, log in with your previous password or use the password recovery link to receive a new password.