CLOUD SOLUTIONS

Verification warnings for Bitdefender Endpoint Security Tools for Windows

This section informs you of the warnings related to Bitdefender's identity, which cannot be verified for a series of GravityZone agents.

After September 17, 2018, when using or trying to install older versions of Bitdefender security agent for Windows, you may receive some errors and warnings about identity trust (see the pictures below), and the operating system may prevent you from installing the kit. This issue occurs because the kit you are trying to use is old and the security certificate used to sign it is no longer valid.

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Fig. 1. Warning occurring at local installation, or repair/uninstall via Control Panel

Fig. 2. Warning occurring when trying to fix issues via Windows Security Center (Action Center)

Learn how this issue affects the Bitdefender product versions, and what you can do to address the situation, from the details described herein.

Bitdefender Endpoint Security Tools (BEST)

Version

Lost functionalities

Remediation

6.2.x

Any type of deployment or local installation of these kit versions

For GravityZone on-premises editions

Download and publish the latest kit versions.

For GravityZone cloud editions

The latest kit versions are already available in GravityZone Control Center.

Fix issues via Windows Security Center / Action Center. This means you cannot use this method to update signatures, enable Antimalware or Firewall.

Update the agent to latest version.

Repair or uninstall run via Control Panel or Start Menu.

Note

On Windows 7, they work if you turn off UAC.

6.4.x

The following installation methods:

  • Any type of deployment through a Relay

  • Local installation through Windows Downloader

Note

BEST for Windows Legacy does not support repair and remote deployment.

You can install the agent locally using the full kit.

6.6.1.36 - 6.6.4.68

The following installation methods:

  • Any type of deployment through a Relay

  • Remote deployment through Install task from GravityZone Control Center

  • Installation through Windows Downloader

For GravityZone on-premises editions

Download and publish the latest kit version (6.6.4.71+).

For GravityZone cloud editions

The latest kit version is already available in GravityZone Control Center.

You can install the agent locally using the full kit.

Repair run via Control Panel or Start Menu, if the kit published in GravityZone is one of these versions. This issue persists even if the agent updated to the latest version (via task or policy).