Bitdefender

Total Security 2015

Product help and information wiki
10 topics

How to install Bitdefender 2015 using the offline installation kit?

Here are the steps to install Bitdefender 2015 using the offline installation kits: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender ...

Read more

What to do if I installed the wrong Bitdefender product? (my license key is for another Bitdefender product)

1. If you installed another Bitdefender product than the one you have the license key for, Bitdefender will notify you that you have the wrong product installed 2. Bitdefender ...

Read more

How to uninstall Bitdefender 2015

If you need to remove your Bitdefender 2015, follow these steps: In Windows XP: 1. Click Start, go to Control Panel and double-click Add / Remove programs. 2. Find Bitdefender ...

Read more

How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

Read more

How to upgrade for free from an older version to Bitdefender 2015?

Installing the latest version of your Bitdefender product is an important step to ensure that your computers are protected by Bitdefender. Important: If you ...

Read more


18 topics

How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

Read more

How to schedule a scan with Bitdefender 2015

In Bitdefender 2015, you can schedule a scan periodically. It is recommended to run a scan once or twice per month. In order to perform this, please open the main interface ...

Read more

Bitdefender 2015 found an infection. What to do?

When Bitdefender detects an infection, it will take automatic action for the detected malware. Some malware will have to be cleaned when Windows starts ...

Read more

Antispam filter does not detect any spam message

If no spam message is marked as [spam], there may be a problem with the Bitdefender Antispam filter. Before troubleshooting this problem, make sure it is not caused by one of the ...

Read more

What to do when Bitdefender 2015 finds viruses on your computer?

You may find out there is a virus on your computer in one of these ways: You scanned your computer and Bitdefender found infected items on it. A virus alert informs ...

Read more


How to repair Bitdefender 2015

To repair your Bitdefender 2015 product follow these steps: 1. Press the Windows Key and the R key together on your keyboard. 2. Type appwiz.cpL in the command ...

Read more

How do I disable Safepay 2015

Bitdefender Safepayis a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online ...

Read more

How to add websites to Safepay 2015 whitelist/blacklist

By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay. In ...

Read more

How to use the Bitdefender 2015 Wallet

Bitdefender Wallet is the password manager that helps you keep track of your passwords, protects your privacy and provides a secure browsing experience. Using a single master ...

Read more

How to add exclusions (exceptions) in Bitdefender 2015

Bitdefender gives you the option to exclude specific files, folders or even traffic from being scanned as long as you know they are safe. You can add exceptions forOn-accessandOn-demandscanning ...

Read more


1 topic

Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

Read more

2 topics

How do I log in to MyBitdefender using another online account?

To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top of the window and then select Account settings ...

Read more

How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

Read more

When does my Bitdefender protection expire?

To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A link that indicates the number ...

Read more

How do I renew my Bitdefender protection?

When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit a website where you can renew your Bitdefender license key: Open ...

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.