Sphere 2013

Product help and information wiki
14 topics

How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

Read more

Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

Read more

Where can I download my Bitdefender product from?

We have gathered all our products in the Bitdefender toolbox. It’s right here: If you have a Bitdefender license key, just download ...

Read more

Installing your Bitdefender product

For a better viewing experience, please change the video settings. Bitdefender installation is straight forward (only 3 steps and it’s on your computer) You can ...

Read more

How do I install Bitdefender on a second/third/fourth computer? [Bitdefender Windows 8 Security]

For a better viewing experience, please change the video settings. If you have purchased a license key for more than one computer, you can use the same license key to ...

Read more

How to fix "No Google Token" error that appears when signing in to Bitdefender Mobile Security.

This error occurs when the device is not associated with a Google account, or the device is associated with an account but a temporary problem is preventing it from connecting to ...

Read more

What does the Application Audit tell me about the applications I installed?

By tapping Application Audit in the Bitdefender interface you can see the permissions required by each of the applications installed on your device. The permissions are grouped into ...

Read more

How to link your device to MyBitdefender

To use Bitdefender Mobile Security, you must link your device to a MyBitdefender account by logging in to the account from the app. If you do not have an account, create one at ...

Read more

Bitdefender removal failed

This article helps you troubleshoot errors that may occur when removing Bitdefender. There are two possible situations: During removal, an error screen appears. The ...

Read more

Removing Bitdefender Antivirus for Mac

To remove Bitdefender Antivirus for Mac, follow these steps: 1. Download the uninstaller from this location. 2. Double-click on the uninstaller (the file you've ...

Read more

Scanning Your Mac

You can scan your Mac or specific files anytime you want. The easiest way to scan a file, a folder or a volume is to drag&drop it over the Bitdefender Antivirus for Mac ...

Read more

Installing Bitdefender Antivirus for Mac

A. Remove the previous Bitdefender product installed on your system. In order to do that, please follow the steps from our article, here. B. Downloading the .dmg package The ...

Read more

System Requirements for Bitdefender Antivirus for MAC

You may install Bitdefender Antivirus for Mac only on Intel-based Macintosh computers with OS X Lion (10.7.5), OS X Mountain Lion (10.8.5), OS X Mavericks (10.9.5) or OS X Yosemite ...

Read more

Uninstall other security solutions on Mac systems

To uninstall other security solutions from your MAC you can try one of the following: 1) Locate and mount the .dmg you used to install the product Open the mounted drive ...

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.