Welcome to Bitdefender Support for Home Users

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.


Important topics

Installing your New Bitdefender product

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Bitdefender installation is straight forward – ...

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Bitdefender PC Lifetime Edition

Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that can lead to identity theft, loss of personal data ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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How to upgrade for free from an older version to Bitdefender 2014 ?

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Installing the latest version of your Bitdefender ...

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Latest topics

I have linked my Bitdefender Mobile Security to a Total Security Multi-Device subscription. How do I register it with a license key?

If you want to switch from a Total Security Multi-Device subscription to a license key, follow these steps: 1. Open Bitdefender Mobile Security. 2. In the home screen, ...

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Activate Bitdefender Antivirus for MAC with a Total Security Multi-Device subscription

If you opt for a Total Security Multi-Device subscription and you want to use it for registering Bitdefender Antivirus for Mac, follow these steps: - Open Bitdefender Antivirus ...

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I have registered Bitdefender Antivirus for Mac with a Total Security Multi-Device subscription. How do I register it with a license key?

If you want to switch from a Total Security Multi-Device subscription to a license key, follow these steps: - Open Bitdefender Antivirus for Mac. - Click Actions in ...

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How to resume the use of a license key after registering with a Total Security Multi-Device subscription

To register your Bitdefender Total Security 2015 with a license key, follow these steps: 1. Open the Bitdefender window. 2. A link that indicates the number of days ...

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I have a Total Security Multi device subscription. How do I use it?

If you opt for a Total Security Multi-Device subscription and you want to use it for registering Bitdefender Total Security 2015, follow these steps: 1. Open the Bitdefender ...

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Connect Bitdefender BOX to the internet

You can connect Bitdefender BOX directly to the Internet without a router. It will create a new secure and protected Wi-Fi network in your home. Power Bitdefender BOX using ...

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Connect Bitdefender BOX to your router

It’s best to use this configuration when you already have a router providing Internet to your home devices. Once connected and set up, BOX will work alongside the router to ...

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Black screen when locking Windows

Based on our telemetry, we noticed a high increaseinransomware specifically targeting business customers. As you probably have seen in the news, ransomware has brought fraudsters ...

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How to install Bitdefender Total Security Multi-Device 2015

Total Security Multi-Device 2015is a Bitdefender pack that includes three products: Bitdefender Total Security 2015, Bitdefender Antivirus for Mac and Bitdefender Mobile Security. To ...

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Download and install Bitdefender 2015 using the online installation kit

Here are the steps to install Bitdefender 2015 on your computer: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender related files: http://www.bitdefender.com/files/KnowledgeBase/file/The_New_Bitdefender_UninstallTool.exe 2. ...

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