Welcome to Bitdefender Support for Home Users

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.


Important topics

Installing your New Bitdefender product

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Bitdefender installation is straight forward – ...

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Bitdefender PC Lifetime Edition

Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that can lead to identity theft, loss of personal data ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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How to upgrade for free from an older version to the New Bitdefender ?

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Installing the latest version of your Bitdefender ...

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Latest topics

Where do I see the remaining space on my Safebox in Bitdefender 2015?

To find out the remaining space on your Safebox, follow these steps: 1. Bring up the Bitdefender window and click the Tools panel. 2. Now click on the ...

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How can I share files with my friends with Bitdefender 2015?

1. Bring up the Bitdefender interface and click onTools. 2. On theSafeboxpanel, clickManageand selectManage shared filesfrom the ...

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Bitdefender Security for Endpoints (cloud-based) Update - July 2014

Bitdefender Security for Endpoints(cloud-based) protects business systems with centralized policy-based control and real-time visibility into the security status and does not require ...

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I cannot access a device on my network after installing Bitdefender 2015

Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another device (such as another computer or a printer). As ...

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How to schedule a scan with Bitdefender 2015

In Bitdefender 2015, you can schedule a scan periodically. It is recommended to run a scan once or twice per month. In order to perform this, please open the main interface ...

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How to generate and submit a scan log with Bitdefender 2015

First, please update Bitdefender to be sure you have the latest virus signatures: open the main interface using the Bitdefender icon from your desktop. Click the Update panel from ...

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What are the Bitdefender profiles and how do they work?

Bitdefender is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security related decisions for you and you don't have to ...

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Bitdefender 2015 found an infection. What to do?

When Bitdefender detects an infection, it will take automatic action for the detected malware. Some malware will have to be cleaned when Windows starts ...

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How to turn off special offers and product notifications

When promotional offers are available, the Bitdefender product is set up to notify you through a pop-up window. This gives you the opportunity to benefit from advantageous prices ...

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What to do when Bitdefender blocks a safe website or online application

Bitdefender offers a secure web browsing experience by filtering all web traffic and blocking any malicious content. However, it is possible that Bitdefender considers a safe website ...

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