Welcome to Bitdefender Support for Home Users

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.


Important topics

Installing your New Bitdefender product

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Bitdefender installation is straight forward – ...

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Bitdefender PC Lifetime Edition

Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that can lead to identity theft, loss of personal data ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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How to upgrade for free from an older version to the New Bitdefender ?

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Installing the latest version of your Bitdefender ...

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Latest topics

Can I run Bitdefender Safebox on Windows 8 and Windows 8.1 systems?

To run properly, Bitdefender Safebox requires .NET Framework 3.5. By default, Windows 8 and Windows 8.1 come with .NET Framework 4.5 or 4.5.1 installed. Thus, when running ...

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How to troubleshoot the client software deployment on Windows 8.1 stations

To remotely install software on Windows 8.1 stations, you need to have full administrative privileges on them. In this case, you need the credentials of the built-in administrator ...

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What to do when Bitdefender 2015 finds viruses on your computer?

You may find out there is a virus on your computer in one of these ways: You scanned your computer and Bitdefender found infected items on it. A virus alert informs ...

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How do I clean a virus in an e-mail archive with Bitdefender 2015?

Bitdefender can also identify viruses in e-mail databases and e-mail archives stored on disk. Sometimes it is necessary to identify the infected message using the information ...

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Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For ...

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How do I clean a virus in an archive?

An archive is a file or a collection of files compressed under a special format to reduce the space on disk necessary for storing the files. Some of these formats are open ...

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How to remove a child profile ?

If you want to remove an existent child profile, follow these steps: On any device with Internet access, open a web browser. Go to: https://my.bitdefender.com. Log ...

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How do I automatically shut down the computer after the Bitdefender 2015 scan is over?

Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware. Scanning the entire computer may take longer time to complete depending ...

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How do I configure Bitdefender 2015 to use a proxy Internet connection?

If your computer connects to the Internet through a proxy server, you must configure Bitdefender with the proxy settings. Normally, Bitdefender automatically detects and imports ...

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How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

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