Welcome to Bitdefender Support for Home Users

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.

Important topics

Installing your New Bitdefender (2014) product

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Bitdefender installation is straight forward – ...

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Bitdefender PC Lifetime Edition

Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that can lead to identity theft, loss of personal data ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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Installing your Bitdefender product [Bitdefender Windows 8 Security]

Installing your Bitdefender product You can install Bitdefender from the Bitdefender installation disc or using a web installer ...

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Latest topics

How to retrieve the system scan log of Bitdefender Virus Scanner Plus

You'll see below the steps to find theBitdefender Virus Scanner Plusscan log: 1. Go to Finder, to bring it to foreground, by clicking anywhere on your desktop. 2. Click ...

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How to retrieve the system scan log of Bitdefender Virus Scanner

You'll see below the steps to find the Bitdefender Virus Scanner scan log: 1. Go to Finder, to bring it to foreground, by clicking anywhere on your desktop. 2. Click ...

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What to do when my MAC encounters slowdown? (How to reindex Spotlight)

There are situations when the service responsible for monitoring OS X file system reindexes the drive indefinitely – this happens due to many file modifications on the system. ...

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What to do when encountering a technical issue on Bitdefender for MAC? (How to generate a BDProfiler log)

There are very rare situations whenBitdefender Antivirus for Macencounters issues that are impeding the product to work as designed. In this cases we need to perform certain steps, ...

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Unsupported routers

You can find here the list of unsupported routers for Bitdefender BOX: ISP ...

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How to perform a Full System Scan and retrieve the system scan log with Bitdefender Antivirus for MAC

1. Open your Bitdefender Antivirus for MAC product 2.After opening the main window, in order to scan the whole system, click on the Full System Scan button 3. ...

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Bitdefender Adware Removal Tool for MAC - free your Mac from annoying adware

When going online, if you get pop-ups on the pages of your browser, you probably got on your system some intrusive applications/toolbars. Even MACs can pick up annoying ...

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What to do when encountering Bitdefender update errors?

Update errors usually appear when there is an issue with the internet connection (the connection temporary failed, you are using a proxy, another firewall blocked the Bitdefender ...

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Safego protection for Facebook - End of Life

There are unfortunate situations when our apps need to be discontinued because of the restrictions posed by 3rd party APIs or policies on which they rely. This case also applies ...

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Zyxel C1000Z router

To disable the DHCP server feature on the Zyxel C1000Z router: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type ...

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