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Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.


Latest topics

Upgrading Bitdefender after installing Windows 10

If you’re running one of the 2012, 2013, 2014 or 2015 versions of Bitdefender on your computer and you decide to upgrade your Operating System to Windows 10, you will be able ...

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On-access scanning (Real Time Protection) is disabled. What to do?

If theOn-access scanning (Real Tine Protection) of Bitdefender is disabled, the program will notify you. If you get this notification, please follow the steps bellow ...

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How to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)?

Important: The above installation kits are for Windows XP and Windows Vista. If you are using Windows 7, WIndows 8, Windows 8.1, Windows 10 please use the links from this article. Installing ...

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How to retrieve the system scan log of Bitdefender Virus Scanner Plus

You'll see below the steps to find theBitdefender Virus Scanner Plusscan log: 1. Go to Finder, to bring it to foreground, by clicking anywhere on your desktop. 2. Click ...

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How to retrieve the system scan log of Bitdefender Virus Scanner

You'll see below the steps to find the Bitdefender Virus Scanner scan log: 1. Go to Finder, to bring it to foreground, by clicking anywhere on your desktop. 2. Click ...

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What to do when my MAC encounters slowdown? (How to reindex Spotlight)

There are situations when the service responsible for monitoring OS X file system reindexes the drive indefinitely – this happens due to many file modifications on the system. ...

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What to do when encountering a technical issue on Bitdefender for MAC? (How to generate a BDProfiler log)

There are very rare situations whenBitdefender Antivirus for Macencounters issues that are impeding the product to work as designed. In this cases we need to perform certain steps, ...

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Bitdefender BOX - unsupported routers

You can find here the list of unsupported routers for Bitdefender BOX: ISP ...

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How to perform a Full System Scan and retrieve the system scan log with Bitdefender Antivirus for MAC

1. Open your Bitdefender Antivirus for MAC product 2.After opening the main window, in order to scan the whole system, click on the Full System Scan button 3. ...

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Important topics

What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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Installing your Bitdefender product [Bitdefender Windows 8 Security]

Installing your Bitdefender product You can install Bitdefender from the Bitdefender installation disc or using a web installer ...

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How to Repair Bitdefender 2013 on Windows 8

In case you need to use the repair feature in Bitdefender 2013 you can proceed as follows: 1. You can repair Bitdefender directly from your MetroApp. Note: if you are already ...

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How do I create a custom scan task?

If you want to scan specific locations on your computer or to configure the scanning options, configure and run a Custom Scan. To create a customized scan task, proceed as follows: Open ...

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How to manually update Bitdefender 2012 using weekly.exe

Note: The weekly.exe application is a Virus Definition Update only. If you are looking to install product updates, you must update Bitdefender to the latest version. The update ...

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How to retrieve the system scan log of Bitdefender Virus Scanner Plus

You'll see below the steps to find theBitdefender Virus Scanner Plusscan log: 1. Go to Finder, to bring it to foreground, by clicking anywhere on your desktop. 2. Click ...

Read more

How to retrieve the system scan log of Bitdefender Virus Scanner

You'll see below the steps to find the Bitdefender Virus Scanner scan log: 1. Go to Finder, to bring it to foreground, by clicking anywhere on your desktop. 2. Click ...

Read more

Bitdefender Adware Removal Tool for MAC - free your Mac from annoying adware

When going online, if you get pop-ups on the pages of your browser, you probably got on your system some intrusive applications/toolbars. Even MACs can pick up annoying ...

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