Welcome to Bitdefender Support for Home Users

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.


Important topics

What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

Read more

Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

Read more

How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

Read more


Installing your Bitdefender product [Bitdefender Windows 8 Security]

Installing your Bitdefender product You can install Bitdefender from the Bitdefender installation disc or using a web installer ...

Read more

How to Repair Bitdefender 2013 on Windows 8

In case you need to use the repair feature in Bitdefender 2013 you can proceed as follows: 1. You can repair Bitdefender directly from your MetroApp. Note: if you are already ...

Read more

How do I create a custom scan task?

If you want to scan specific locations on your computer or to configure the scanning options, configure and run a Custom Scan. To create a customized scan task, proceed as follows: Open ...

Read more

How to manually update Bitdefender 2012 using weekly.exe

Note: The weekly.exe application is a Virus Definition Update only. If you are looking to install product updates, you must update Bitdefender to the latest version. The update ...

Read more

How to install Bitdefender 2015 on Windows 10 with the offline installation kit?

Here are the steps to install Bitdefender 2015 using the offline installation kits: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender ...

Read more

How to retrieve the system scan log of Bitdefender Virus Scanner Plus

You'll see below the steps to find theBitdefender Virus Scanner Plusscan log: 1. Go to Finder, to bring it to foreground, by clicking anywhere on your desktop. 2. Click ...

Read more

Latest topics

Microsoft Edge (the Windows 10 internet browser) and Bitdefender Wallet

Microsoft Edge (formerly Project Spartan) is the name of Microsoft's next-generation web browser built into Windows 10. For the moment Microsoft announced that Edge doesn't ...

Read more

How to install Bitdefender 2015 on Windows XP and Windows Vista?

Here are the steps to install Bitdefender 2015on Windows XP and Windows Vista systems: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender related ...

Read more

How to install Bitdefender 2015 on Windows 10 with the offline installation kit?

Here are the steps to install Bitdefender 2015 using the offline installation kits: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender ...

Read more

Is Bitdefender 2015 compatible with Windows 10? (upgrade and installation process)

Bitdefender is committed to delivering innovative and effective security solutions to you. This is why the latest Bitdefender version - 2015, is fully compatible with Windows 10. If ...

Read more

How to retrieve the system scan log of Bitdefender Virus Scanner Plus

You'll see below the steps to find theBitdefender Virus Scanner Plusscan log: 1. Go to Finder, to bring it to foreground, by clicking anywhere on your desktop. 2. Click ...

Read more

How to retrieve the system scan log of Bitdefender Virus Scanner

You'll see below the steps to find the Bitdefender Virus Scanner scan log: 1. Go to Finder, to bring it to foreground, by clicking anywhere on your desktop. 2. Click ...

Read more

What to do when my MAC encounters slowdown? (How to reindex Spotlight)

There are situations when the service responsible for monitoring OS X file system reindexes the drive indefinitely – this happens due to many file modifications on the system. ...

Read more

What to do when encountering a technical issue on Bitdefender for MAC? (How to generate a BDProfiler log)

There are very rare situations whenBitdefender Antivirus for Macencounters issues that are impeding the product to work as designed. In this cases we need to perform certain steps, ...

Read more

Bitdefender BOX - unsupported routers

You can find here the list of unsupported routers for Bitdefender BOX: ISP ...

Read more

How to perform a Full System Scan and retrieve the system scan log with Bitdefender Antivirus for MAC

1. Open your Bitdefender Antivirus for MAC product 2.After opening the main window, in order to scan the whole system, click on the Full System Scan button 3. ...

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.