Bitdefender Home User Support

Welcome to Bitdefender Support for Home Users

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.


Important topics

Installing your New Bitdefender product

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Bitdefender installation is straight forward – ...

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Bitdefender PC Lifetime Edition

Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that can lead to identity theft, loss of personal data ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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How to upgrade for free from an older version to Bitdefender 2014 ?

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Installing the latest version of your Bitdefender ...

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Latest topics

Zyxel C1000Z router

To disable the DHCP server feature on the Zyxel C1000Z router: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type ...

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Zoom 5790 router

To disable the DHCP server feature on the Zoom 5790 router: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type the ...

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Zoom 5350 router

To disable the DHCP server feature on the Zoom 5350 router: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type the ...

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Westell VersaLink Wireless Gateway 7500

To disable the DHCP server feature on the Westell VersaLink Wireless Gateway 7500: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. ...

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Ubiquity routers (ER_LITE, ERPOE-5)

To disable the DHCP server feature on the above Ubiquity routers: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type ...

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Ubee DVW3201 router

To disable the DHCP server feature on the Ubee DVW3201 router: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type ...

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Peplink Balance router

To disable the DHCP server feature on the Peplink Balance router: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type ...

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Netgear UTM 5 router

To disable the DHCP server feature on the Netgear UTM 5 router: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type ...

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Netgear WGR614 router

To disable the DHCP server feature on the Netgear WGR614 router: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type ...

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Netgear routers (WNR1000, WNR2000, WNDR3500, WNDR3700)

To disable the DHCP server feature on the above Netgear router: 1. Launch an Internet browser from a computer or wireless device that is connected to the network. 2. Type ...

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