Welcome to Bitdefender Support for Home Users

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.


Important topics

Installing your New Bitdefender product

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Bitdefender installation is straight forward – ...

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Bitdefender PC Lifetime Edition

Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that can lead to identity theft, loss of personal data ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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How to upgrade for free from an older version to Bitdefender 2014 ?

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Installing the latest version of your Bitdefender ...

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Latest topics

Connect Bitdefender BOX to the internet

You can connect Bitdefender BOX directly to the Internet without a router. It will create a new secure and protected Wi-Fi network in your home. Power Bitdefender BOX using ...

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Connect Bitdefender BOX to your router

It’s best to use this configuration when you already have a router providing Internet to your home devices. Once connected and set up, BOX will work alongside the router to ...

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Black screen when locking Windows

Based on our telemetry, we noticed a high increaseinransomware specifically targeting business customers. As you probably have seen in the news, ransomware has brought fraudsters ...

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How to install Bitdefender Total Security Multi-Device 2015

Total Security Multi-Device 2015is a Bitdefender pack that includes three products: Bitdefender Total Security 2015, Bitdefender Antivirus for Mac and Bitdefender Mobile Security. To ...

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Download and install Bitdefender 2015 using the online installation kit

Here are the steps to install Bitdefender 2015 on your computer: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender related files: http://www.bitdefender.com/files/KnowledgeBase/file/The_New_Bitdefender_UninstallTool.exe 2. ...

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How to install Bitdefender 2015 using the offline installation kit?

Here are the steps to install Bitdefender 2015 using the offline installation kits: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender ...

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What to do if I installed the wrong Bitdefender product? (my license key is for another Bitdefender product)

1. If you installed another Bitdefender product than the one you have the license key for, Bitdefender will notify you that you have the wrong product installed 2. Bitdefender ...

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How to scan your MAC

You can scan your Mac or specific files anytime you want. The easiest way to scan a file, a folder or a volume is to drag&drop it over the Bitdefender Antivirus for Mac window ...

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Registering your Bitdefender Antivirus for Mac after upgrade or reinstall

On upgrading or reinstalling your Bitdefender Antivirus for Mac (if you have upgraded your Mac OS from Snow Leopard or Lion to Maverick), you might be warned that your license key ...

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