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Bitdefender

Internet Security 2013

Product help and information wiki
6 topics

On-access scanning (Real Time Protection) is disabled. What to do?

Last updated on: 07/08/2015

On-access scanning (Real Time Protection) is disabled. What to do?

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Safepay cannot start correctly due to Acronis Scheduler Helper

Last updated on: 20/02/2014

Safepay cannot start correctlydue to Acronis Scheduler Helper

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BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

Last updated on: 06/01/2014

BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

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What to do when encountering a technical issue? (How to generate a support tool log)

Last updated on: 02/09/2013

What to do when encountering a technical issue? (How to generate a support tool log)

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My Internet is slow

Last updated on: 10/01/2013

My Internet is slow

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19 topics

How to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)?

Last updated on: 07/08/2015

How to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)?

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How do I install Bitdefender 2015 on a second computer?

Last updated on: 14/08/2014

How do I install Bitdefender 2015 on a second computer?

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How to upgrade for free from an older version to Bitdefender 2015?

Last updated on: 05/08/2014

How to upgrade for free from an older version to Bitdefender 2015?

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Bitdefender installation fails due to ASUS AI Suite software

Last updated on: 13/02/2014

Bitdefender installation failsdue toASUS AI Suite software

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What is the vsserv.exe process?

Last updated on: 26/02/2013

What is the vsserv.exe process

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Safego protection for Facebook - End of Life

Last updated on: 03/04/2015

Safego protection for Facebook - End of Life

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How to remove a child profile ?

Last updated on: 23/07/2014

How to remove a child profile ?

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How do I test my antivirus solution?

Last updated on: 23/07/2014

How do I test my antivirus solution?

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How do I scan a file or a folder?

Last updated on: 14/07/2014

How do I scan a file or a folder?

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How to scan your computer with Bitdefender Rescue CD

Last updated on: 30/06/2014

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally:

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24 topics

What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

Last updated on: 04/02/2015

What to do if I get a lot of pop-ups / ads/ popup (or my internet home page is changed)?

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How to manually remove an infected file from your computer

Last updated on: 04/08/2014

How to manually remove an infected file from your computer

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Why did Bitdefender automatically delete an infected file?

Last updated on: 23/07/2014

Why did Bitdefender automatically delete an infected file?

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How to recover files with Bitdefender Rescue CD

Last updated on: 30/06/2014

How to recover files with Bitdefender Rescue CD This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start

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How to remove a Fake Antivirus infection

Last updated on: 10/01/2014

How to remove a Fake Antivirus (FakeAV) infection

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6 topics

How do I reset the password for MyBitdefender account?

Last updated on: 26/02/2013 Video

How do I reset the password for MyBitdefender account?

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How do I log in to MyBitdefender using another online account?

Last updated on: 10/01/2013

How do I log in to MyBitdefender using another online account?

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How do I change MyBitdefender e-mail address?

Last updated on: 10/01/2013

How do I change the e-mail address used for MyBitdefender account?

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Installing your Bitdefender 2013 product

Last updated on: 25/06/2012 Video

Installing your Bitdefender 2013 product

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When does my Bitdefender protection expire?

Last updated on: 25/06/2012

When does my Bitdefender protection expire?

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Invalid key

Last updated on: 24/01/2013

Invalid Key

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How do I renew my Bitdefender protection?

Last updated on: 25/07/2011

When your Bitdefender protection is about to expire, you must renew your license key.

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How To Remove Another Security Solution Installed on the PC

Last updated on: 02/06/2010

Installation for 2011

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I do not want the Automatic Renewal

Last updated on: 06/04/2009

the autorenewal option

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The Refund Policy

Last updated on: 06/04/2009

refund policy if purchased too many copies

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2 topics

What to do when Autopilot/Autoscan/Auto Update are randomly disabled

Last updated on: 19/12/2012

What to do when Autopilot/Autoscan/Auto Update are randomly disabled - Game Mode / Laptop Mode

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How to manually update Bitdefender 2013 virus definitions - using weekly.exe

Last updated on: 14/08/2012 Video

Note: The weekly.exe application is a Virus Definition Update only. If you are looking to install product updates, you must update Bitdefender to the latest version.

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