Bitdefender

Product help and information wiki

How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

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How to remove a child profile ?

If you want to remove an existent child profile, follow these steps: On any device with Internet access, open a web browser. Go to: https://my.bitdefender.com. Log ...

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How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

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How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How do I create Windows user accounts?

A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows accounts let the home PC administrator control access ...

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How to remove other security solutions

Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there ...

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How to generate full memory dumps? (My system crashes with a blue screen - BSOD)

In order to generate full memory dumps, please follow the steps below: 1. Go to Start -> Control Panel; 2. Open System and click on Advanced System Settings; 3. Click ...

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What to do when encountering a technical issue? (How to generate a support tool log)

In very rare cases, you might encouter situations when Bitdefender doesn't run perfectly flawless. In order to troubleshoot and solve any issues that may appear with Bitdefender ...

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How to create a screenshot

To take a screenshot showing a specific message or situation you can follow the steps below: Press the Print Screen button on your keyboard. This will capture an image of ...

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Operating Systems required for running your Bitdefender products

Bitdefender Classic Line products: Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total Security Bitdefender2015 can be installed on: Windows ...

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How do I restart in Safe Mode?

Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems affecting normal operation of Windows. Such problems range from conflicting drivers to viruses preventing ...

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How do I use System Restore in Windows?

If you cannot start the computer in normal mode, you can boot up in Safe Mode and use System Restore to restore to a time when you could start the computer without errors. To ...

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How do I display hidden objects in Windows?

These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files, which could be hidden. Follow these steps ...

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How do I remove a file permanently with Bitdefender?

If you want to remove a file permanently from your system, you need to delete the data physically from your hard disk. The Bitdefender File Shredder will help you to quickly ...

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How do I remove other security solutions?

The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have more than one security product on the same system? When ...

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Parental Control in Bitdefender 2012

This tutorial details the usage and functionality of the Parental Control module.

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Bitdefender 2012 Installation

This tutorial details the Bitdefender installation process.

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Autopilot Tutorial

This tutorial describes the Auto Pilot functionality.

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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

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My system doesn't boot up after installing Bitdefender

If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue. Most probably this is caused by ...

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How to create a Bitdefender Rescue CD

Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a malware threat is affecting its operation. Bitdefender Rescue CD works without ...

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