Product help and information wiki

Invalid key

We kindly inform you that your license key was misused, and consequently invalidated. This usually happens when you purchase a license key from an unauthorized reseller or from ...

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When does my Bitdefender protection expire?

To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A link that indicates the number ...

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Issues System in Bitdefender 2012

This tutorial describes the features and usage of the Issues System.

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Bitdefender 2012 Interface

This tutorial describes the interface functionality.

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Bitdefender 2012 Installation

This tutorial details the Bitdefender installation process.

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Autopilot Tutorial

This tutorial describes the Auto Pilot functionality.

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How do I upgrade to another Bitdefender 2012 product?

You can easily upgrade from one Bitdefender 2012 product to another. All you need to do is purchase a license key for the Bitdefender 2012 product you want to upgrade to ...

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How do I renew my Bitdefender protection?

When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit a website where you can renew your Bitdefender license key: Open ...

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I do not want the Automatic Renewal

WHAT IS AUTO-RENEWAL? Auto-renewal allows you to enjoy the benefits of continuous security for your PC, without the hassle of renewing every time your license expires. With your ...

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Purchased the wrong product/the wrong number of users

If your order is not for the product you wish to have or it does not have the number of users you need, we can swap your license key with one that can meet your request. Please use ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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Open an email ticket and we will answer the question or concern in the shortest time possible.