Bitdefender

Product help and information wiki
25 topics

How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

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Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

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CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

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What to do when Bitdefender does not detect malware (false negative)

In order to promptly resolve this issue, we kindly ask that you send us the malware file(s) as described below: NOTE: These files will be used for malware analysis only and ...

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What is a PUA / PUP software?

A PUA / PUP (potentially unwanted application / potentially unwanted program) is a software that may be unwanted on the PC and sometimes comes bundled with freeware software. You ...

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How to generate and submit a scan log

First, please update Bitdefender to be sure you have the latest virus signatures:open the main interface using the Bitdefender icon from your desktop. At the Update panel, please ...

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How to add exceptions

Bitdefender gives you the option to exclude specific files, folders or even traffic from being scanned as long as you know they are safe. You can add exceptions for On-access ...

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What to do when Home Page resets to about:blank in Internet Explorer

Browser hijacking is one of the most widespread infection. The purpose of hijacker is to force people into visiting unwanted websites. Changed homepage of a web browser is the most ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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How to clean infections found in System Volume Information

The System Volume Information folder is a zone on your hard drive created by the Operating System and used by Windows for storing critical information related to the system configuration. The ...

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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

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Scan doesn't start

This type of issue can have two main causes: A previous Bitdefender installation which was not completely removed or a faulty Bitdefender installation. In this ...

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How do I scan a file or a folder?

The easiest and recommended way to scan a file or folder is to right-click the object you want to scan and select Scan with Bitdefender from the menu. To complete the ...

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How do I protect my personal information?

Privacy Control monitors the data leaving your computer through web forms, e-mail messages or instant messages. To make sure no private data leaves your computer without ...

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What to do when Bitdefender detected a clean file as infected (false positive)?

We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, ...

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How to create a Bitdefender Rescue CD

Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a malware threat is affecting its operation. Bitdefender Rescue CD works without ...

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Saving files onto a memory stick with the Bitdefender Rescue CD

To save your data from the computer to a removable device, such as an USB memory stick, just follow these steps: Put the Bitdefender Rescue CD in the CD drive, the memory ...

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Reading the scan report of the command line scanning with Bitdefender RescueCD

In order to access the procedure for command line scanning with the Bitdefender Rescue CD please read this KB article. To open the saved scan report and view just the infected ...

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The system appears infected (How to generate a BDsys log?)

If your PC appears to be infected but Bitdefender does not detect any malware, please complete the Customer Care Online Form. Be sure to provide us with the following information, ...

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Password protected items

In these cases,Bitdefenderis simply notifying you that it has discovered items that are either password-protected or are protected by some proprietary form of encryption. This makes ...

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I/O errors in the scan report

The Bitdefender scanning engine indicates the number of I/O errors within the Statistics section of the scan report. An I/O error is counted every time the scanning engine is denied ...

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Cookie threats!

What is a cookie?At http://www.microsoft.com/info/cookies.mspx you can learn overview of what cookies represent: very small text files placed on the hard drive by a web server. ...

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