INFO
WORK FROM HOME: SAFETY TIPS

How to generate full memory dumps? (Windows crashes with a blue screen – BSOD)

In order to generate full memory dumps, please follow the steps below:

1. Go to Start -> Control Panel;

2. Open System and click on Advanced System Settings;

3. Click on the Advanced tab and then press the Settings button from Start up and Recovery;

4. Please select Complete Memory Dump from the ‘Write debugging information’ drop-down list

5. Make sure that the ‘Automatically restart’ option is checked;

6. Make sure that the ‘Overwrite any existing file‘ option is checked;

7. Click the OK button twice to save the changes made;

8. Once the blue screen occurs again a .dmp file is generated in C:\Windows folder.

 

Please follow the steps below in order to be able to see the created dumps:

How to display hidden objects

1. Go to your ‘Control Panel’ and open ‘Folder Options’;

2. Then go to the ‘View’ tab and perform the changes listed below:

• Check ‘Display contents of system folders’

• Check ‘Show hidden files and folders’

• Uncheck ‘Hide file extensions for known file types’

• Uncheck ‘Hide protected operating system files’

3. Click ‘Apply’ and then ‘OK’ to exit.

1169 1  

If you encounter an issue where ‘Complete Memory Dump’ item doesn’t appear in the ‘Write debugging information’ drop-down list download this registry key extract it and run it on your computer.

 

If for some reasons, you cannot run the .reg file that you downloaded above, follow these steps manually:

1. Go to Windows Start menu.

2. Type in regedit and then press Enter.

1169 2

3. Expand the left-hand tree and select the following key:

 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl

1169 3

4. In the right-hand panel double-click the data value CrashDumpEnabled to edit it

5. Change the value to number 1

6. Click OK.

7. Restart the computer.

The ‘Complete memory dump’ option is now enabled and can be selected from the System Properties menu as described above.

Was this article helpful?
Rating: 1.0. From 8 votes.
Please wait...

Sorry about that

How can we improve it?

For any issues with Bitdefender you can always contact us using this form

Popular How-To Videos