Bitdefender

Total Security 2015

Product help and information wiki

What to do if I installed the wrong Bitdefender product? (my license key is for another Bitdefender product)

1. If you installed another Bitdefender product than the one you have the license key for, Bitdefender will notify you that you have the wrong product installed 2. Bitdefender ...

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How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

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How to upgrade for free from an older version to Bitdefender 2015?

Installing the latest version of your Bitdefender product is an important step to ensure that your computers are protected by Bitdefender. Important: If you ...

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How to repair Bitdefender 2015

To repair your Bitdefender 2015 product follow these steps: 1. Press the Windows Key and the R key together on your keyboard. 2. Type appwiz.cpL in the command ...

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How do I disable Safepay 2015

Bitdefender Safepayis a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online ...

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How to add websites to Safepay 2015 whitelist/blacklist

By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay. In ...

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How to use the Bitdefender 2015 Wallet

Bitdefender Wallet is the password manager that helps you keep track of your passwords, protects your privacy and provides a secure browsing experience. Using a single master ...

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How to add exclusions (exceptions) in Bitdefender 2015

Bitdefender gives you the option to exclude specific files, folders or even traffic from being scanned as long as you know they are safe. You can add exceptions forOn-accessandOn-demandscanning ...

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How to create a Firewall zone in Bitdefender 2015

Depending on the network you are connected to, the Bitdefender Firewall may block the connection between your system and another device (such as another computer or a printer). As ...

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How do I protect my Facebook account using Bitdefender 2015 Safego?

Safegois aFacebookapplication developed byBitdefenderto keep your social networking account safe. Its role is to scan the links you receive from your Facebook friends and monitor ...

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How do I protect my children from online threats using Bitdefender 2015 ?

Bitdefender Parental Control allows you to restrict access to Internet and to specific applications, preventing your children from viewing inappropriate content whenever you are ...

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Where do I see the remaining space on my Safebox in Bitdefender 2015?

To find out the remaining space on your Safebox, follow these steps: 1. Bring up the Bitdefender window and click the Tools panel. 2. Now click on the ...

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How can I share files with my friends with Bitdefender 2015?

1. Bring up the Bitdefender interface and click onTools. 2. On theSafeboxpanel, clickManageand selectManage shared filesfrom the ...

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I cannot access a device on my network after installing Bitdefender 2015

Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another device (such as another computer or a printer). As ...

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How to schedule a scan with Bitdefender 2015

In Bitdefender 2015, you can schedule a scan periodically. It is recommended to run a scan once or twice per month. In order to perform this, please open the main interface ...

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How to generate and submit a scan log with Bitdefender 2015

First, please update Bitdefender to be sure you have the latest virus signatures: open the main interface using the Bitdefender icon from your desktop. Click the Update panel from ...

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What are the Bitdefender profiles and how do they work?

Bitdefender is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security related decisions for you and you don't have to ...

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How to turn off special offers and product notifications

When promotional offers are available, the Bitdefender product is set up to notify you through a pop-up window. This gives you the opportunity to benefit from advantageous prices ...

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What to do when Bitdefender blocks a safe website or online application

Bitdefender offers a secure web browsing experience by filtering all web traffic and blocking any malicious content. However, it is possible that Bitdefender considers a safe website ...

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Antispam filter does not detect any spam message

If no spam message is marked as [spam], there may be a problem with the Bitdefender Antispam filter. Before troubleshooting this problem, make sure it is not caused by one of the ...

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Legitimate messages are marked as [spam]

Legitimate messages are marked as [spam] simply because they look like spam to the Bitdefender antispam filter. You can normally solve this problem by adequately configuring the ...

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My system appears to be slow

Usually, after installing a security software, there may appear a slight slowdown of the system, which to a certain degree is normal. If you notice a significant slowdown, ...

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Can I run Bitdefender Safebox on Windows 8 and Windows 8.1 systems?

To run properly, Bitdefender Safebox requires .NET Framework 3.5. By default, Windows 8 and Windows 8.1 come with .NET Framework 4.5 or 4.5.1 installed. Thus, when running ...

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How do I clean a virus in an archive?

An archive is a file or a collection of files compressed under a special format to reduce the space on disk necessary for storing the files. Some of these formats are open ...

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How to remove a child profile ?

If you want to remove an existent child profile, follow these steps: On any device with Internet access, open a web browser. Go to: https://my.bitdefender.com. Log ...

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How do I automatically shut down the computer after the Bitdefender 2015 scan is over?

Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware. Scanning the entire computer may take longer time to complete depending ...

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How do I configure Bitdefender 2015 to use a proxy Internet connection?

If your computer connects to the Internet through a proxy server, you must configure Bitdefender with the proxy settings. Normally, Bitdefender automatically detects and imports ...

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How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

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How do I keep my system protected after uninstalling Bitdefender?

During the Bitdefender Total Security 2015 removal process, you have the option I want to permanently remove it with the possibility to install Bitdefender 60-Second Virus Scanner ...

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How can I improve my system startup time?

Unnecessary applications that are annoyingly slowing down booting time when you open your PC can be disabled or postponed from opening with the Startup Optimizer thus saving you ...

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How to optimize your system performance with a single click?

The OneClick Optimizer option saves you valuable time when you want a quick way to improve your system performance by rapidly scanning, detecting and cleaning useless files. To ...

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How to defragment your hard disk?

It is recommended to defragment the hard disk in order to access files faster and improve overall system performance. The Disk Defragmenter helps you reduce file fragmentation and ...

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How do I create a custom scan task?

If you want to scan specific locations on your computer or to configure the scanning options, configure and run a customized scan task. To create a customized scan task, ...

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How do I scan my system?

To perform a complete scan on the system, follow these steps: Open the Bitdefender window. Access the Protection panel. Under the Antivirus module, select ...

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How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

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How do I check what viruses Bitdefender detected?

Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed information about the logged scanning process, ...

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How do I exclude a folder from being scanned?

Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions are to be used by users having advanced computer knowledge and only in ...

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What Bitdefender product am I using?

To find out which Bitdefender program you have installed, follow these steps: 1. Open the Bitdefender window. 2. At the top of the window you should see one of the following: Bitdefender ...

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How do I make sure my online transaction is secure?

To make sure your online operations remain private, you can use the browser provided by Bitdefender to protect your transactions and home banking applications. Bitdefender ...

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How do I protect my personal information?

To make sure no private data leaves your computer without your consent, you must create appropriate data protection rules. The data protection rules specify the information to be ...

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How do I protect my Facebook account?

Safego is a Facebook application developed by Bitdefender to keep your social networking account safe. Its role is to scan the links you receive from your Facebook friends ...

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System requirements for Bitdefender 2015

Make sure that the computer where you plan to install Bitdefender 2015 meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How to manually update the Bitdefender product without an Internet connection

If your computer is not connected to the Internet, you must download the updates manually to a computer with Internet access and then transfer them to your computer using a removable ...

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What to do when autofill is not working

You have saved your online credentials in Bitdefender Wallet and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is ...

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How do I create Windows user accounts?

A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows accounts let the home PC administrator control access ...

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How to generate full memory dumps? (My system crashes with a blue screen - BSOD)

In order to generate full memory dumps, please follow the steps below: 1. Go to Start -> Control Panel; 2. Open System and click on Advanced System Settings; 3. Click ...

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What to do when encountering a technical issue? (How to generate a support tool log)

In very rare cases, you might encouter situations when Bitdefender doesn't run perfectly flawless. In order to troubleshoot and solve any issues that may appear with Bitdefender ...

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How to create a screenshot

To take a screenshot showing a specific message or situation you can follow the steps below: Press the Print Screen button on your keyboard. This will capture an image of ...

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How to configure Parental Control

Bitdefender Parental Control enables you to control the access to the Internet and to specific applications for each user holding a user account on the system. Once you have configured ...

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Operating Systems required for running your Bitdefender products

Bitdefender Classic Line products: Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total Security Bitdefender2015 can be installed on: Windows ...

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How do I restart in Safe Mode?

Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems affecting normal operation of Windows. Such problems range from conflicting drivers to viruses preventing ...

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How do I use System Restore in Windows?

If you cannot start the computer in normal mode, you can boot up in Safe Mode and use System Restore to restore to a time when you could start the computer without errors. To ...

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How do I display hidden objects in Windows?

These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files, which could be hidden. Follow these steps ...

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How do I remove a file permanently with Bitdefender?

If you want to remove a file permanently from your system, you need to delete the data physically from your hard disk. The Bitdefender File Shredder will help you to quickly ...

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How do I use file vaults?

The Bitdefender File Vault enables you to create encrypted, password-protected logical drives (or vaults) on your computer where you can securely store your confidential and sensitive ...

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What can I do if my system has been stolen?

Laptop theft is one of the main issues today affecting individuals and organizations throughout the world. Bitdefender Anti-Theft allows you to not only to locate and lock the stolen ...

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How do I block my child's access to a website?

Bitdefender Parental Control allows you to control the content accessed by your child while using the computer and enables you to block access to a website even when you are not ...

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How do I restrict the Internet access for my child?

Once you have configured Parental Control, you can easily block Internet access for specific periods of time. Bitdefender Parental Control enables you to control the Internet ...

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How do I prevent my child from playing a game?

Bitdefender Parental Control allows you to control the content accessed by your child while using the computer. If you need to restrict access to a game or an application, you ...

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Where do I see the remaining space on my Safebox?

To find out the remaining space on your Safebox, follow these steps: Open the Bitdefender window. Click the Settings button on the upper toolbar. In ...

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How do I free space on my Safebox?

Bitdefender offers you 2GB of free online space for your data. In case you have a large amount of data that includes music, movies or important files, the free online space may ...

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How do I access my backed up files from another computer?

With Bitdefender you can have access to the files you backed up with Safebox from any location, even when you are away from home. All you need is a computer with Internet access ...

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How do I remove other security solutions?

The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have more than one security product on the same system? When ...

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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

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My system doesn't boot up after installing Bitdefender

If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue. Most probably this is caused by ...

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How to create a Bitdefender Rescue CD

Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a malware threat is affecting its operation. Bitdefender Rescue CD works without ...

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