Bitdefender

Total Security 2015

Product help and information wiki
15 topics

Bitdefender 2015 "setup has encountered an error"

The most probable cause for the below error message (“Bitdefender setup has encountered an error”) is corrupted permissions of your operating system. Here ...

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How to install Bitdefender 2015 using the offline installation kit?

Here are the steps to install Bitdefender 2015 using the offline installation kits: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender ...

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What to do if I installed the wrong Bitdefender product? (my license key is for another Bitdefender product)

1. If you installed another Bitdefender product than the one you have the license key for, Bitdefender will notify you that you have the wrong product installed 2. Bitdefender ...

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How to uninstall Bitdefender 2015

If you need to remove your Bitdefender 2015, follow these steps: In Windows XP: 1. Click Start, go to Control Panel and double-click Add / Remove programs. 2. Find Bitdefender ...

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How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

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How to upgrade for free from an older version to Bitdefender 2015?

Installing the latest version of your Bitdefender product is an important step to ensure that your computers are protected by Bitdefender. Important: If you ...

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How to repair Bitdefender 2015

To repair your Bitdefender 2015 product follow these steps: 1. Press the Windows Key and the R key together on your keyboard. 2. Type appwiz.cpL in the command ...

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System requirements for Bitdefender 2015

Make sure that the computer where you plan to install Bitdefender 2015 meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender ...

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Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

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What to do when encountering a technical issue? (How to generate a support tool log)

In very rare cases, you might encouter situations when Bitdefender doesn't run perfectly flawless. In order to troubleshoot and solve any issues that may appear with Bitdefender ...

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Removal tools (uninstallers) for common antivirus software

Note: The links below are for removing other security solutions prior to installing Bitdefender on your system. If you experience issues using any of the tools below, please contact ...

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How to solve error message "The application was unable to start correctly (0x000007b). Click OK to close the application"

This error message may occur on 64 bit operating systems when the Microsoft Visual C++ Redistributable Package is not properly configured. You can find below the procedure for ...

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How to fix Bitdefender Installation has failed OR Fatal error during installation issue

If you receive one of the above mentioned error messages while trying to install Bitdefender 2015 please follow the guidelines below: A.Make sure your computer meets the minimal ...

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When should I reinstall Bitdefender?

In some situations, you may need to reinstall your Bitdefender product. Typical situations when you would need to reinstall Bitdefender include the following: you ...

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How do I remove other security solutions?

The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have more than one security product on the same system? When ...

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