Troubleshoot roles installation

Bitdefender GravityZone provides full visibility into organizations' overall security posture, global security threats, and control over its security services that protect virtual or physical desktops, servers and mobile devices. All Bitdefender's Enterprise Security solutions are managed within the GravityZone through a single console, Control Center, that provides control, reporting, and alerting services for various roles within the organization

This article provides more details about how to troubleshoot roles installation.

Overview

GravityZone appliance can run one, several or all of the following roles:

  1. Database Server
  2. Update Server
  3. Web Console
  4. Communication Server

A GravityZone deployment requires running at least one instance of the above listed roles. Depending on GravityZone roles distribution, you will run one to four GravityZone appliances (or even more when Role Balancers are being used).
You can install multiple instances of the Communication Server role or Web Server role and connect them to other roles via Role Balancers. The built-in Role Balancer cannot be installed together with other roles on the same GravityZone appliance. If you already have third party balancing software or hardware within your network, you can choose to use them instead of the built-in balancers.
GravityZone roles are installed through the CLI using option 5 Install/Modify roles.
Database Server and Update Server packages are stored by default on the virtual appliance. You can install them without Internet connectivity.
Communication Server and Web Server roles packages and the dependencies are downloaded from download.bitdefender.com.

Troubleshoot

If the roles installation fails, check the following:

  1. Internet connectivity to download.bitdefender.com server using ping download.bitdefender.com or wget download.bitdefender.com commands.
  2. Your border firewall allows connectivity to download.bitdefender.com and does not block the .deb files.
  3. Check GravityZone proxy settings configuration (if needed). The connectivity to download.bitdefender.com through a proxy can be checked with the following commands:
    • Proxy with authentication:
      wget http://download.bitdefender.com -e use-proxy=yes -e http-proxy=http://username:password@PROXY-IP:PROXY-port
    • Proxy without authentication:
      wget http://download.bitdefender.com -e use-proxy=yes -e http-proxy=http://PROXY-IP:PROXY-port

The troubleshooting log for roles installation is located under: opt/Bitdefender/var/log/installer.log
For further investigations, get the installer.log file from GravityZone machine and send it to Bitdefender Support team.


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