Directly contact our Support Team

Troubleshooting vCenter integration with GravityZone

Bitdefender GravityZone provides full visibility into organizations’ overall security posture, global security threats, and control over its security services that protect virtual or physical desktops, servers and mobile devices. All Bitdefender’s Enterprise Security solutions are managed within the GravityZone through a single console, Control Center, that provides control, reporting, and alerting services for various roles within the organization.

Troubleshooting

Through VMware vCenter integration, the existing VMware vCenter inventory is imported into Control Center, simplifying security deployment, management, monitoring and reporting.

The most common error messages when configuring the VMware vCenter integration are related to:

1. Connectivity between GravityZone machine and VMware vCenter/vShield Manager or DNS resolution issues.
GravityZone appliance is not able to resolve the name of the VMware vCenter or is not able to reach the domain controller. Use the following steps to investigate this:

- Verify the network settings configured for GravityZone (especially the gateway and DNS servers);
- Make sure that the IP assigned to GravityZone is not being used by another device within your network;
- Make sure the appliance can reach the VMware vCenter on port 443:

# telnet vcenter port

- Make sure the appliance can resolve the domain name and domain controller name:

# ping vcenter

2. “Invalid username or password” - The username and password do not have vCenter Administrator permissions.
Please follow these steps to troubleshoot this:

- Make sure the username and the password configured in Control Center are correct (login to vSphere Client with the same credentials or try using another account);
- Make sure the user used for integration has vCenter Administrator permissions:

3. If you are unable to save the vCenter settings or after pressing Save button the screen frozen connect SSH to GravityZone machine and check:

- RabbitMQ service is started on the GravityZone machine:

# service rabbitmq-server status

- RabbitMQ cluster status:

# rabbitmqctl cluster_status

- Processors status:

# ps aux | grep php

Should the above steps not resolve the issue, contact the Bitdefender Support Teamattaching full logs together with outputs from the above commands.

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

Rate this article:

Submit