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Generating Bitdefender Client Security 3.6 Support Tool log

Bitdefender Client Security is a robust and easy-to-use business security and management solution, which delivers superior proactive protection from viruses, spyware, rootkits, spam, phishing and other malware.

Bitdefender Client Security enhances business productivity and reduces management and malware-related costs by enabling the centralized administration, protection and control of workstations inside companies' networks.

This article is meant to help you provide the Bitdefender Enterprise Support Team essential troubleshooting information in case Bitdefender Client Security is not functioning properly in your environment.


Bitdefender Client Security manages protection on the local computer. It also communicates with Control Center to receive the administrator's commands and to send the results of its actions.

If Bitdefender Client Security is not functioning properly, the Bitdefender Enterprise Support Team will require detailed technical information about the affected computers.

To help you provide this information, Bitdefender provides a dedicated troubleshooting tool, Endpoint Security Support Tool.

Generating the Support Tool log

To generate the Endpoint Security Support Tool log:

  1. Download the corresponding Support Tool from the following links:
    • For 32-bit Windows operating system click here
    • For 64-bit Windows operating system click here
  2. Run the Support Tool and wait until it collects all the needed troubleshooting information about your computer. When it finishes, a ZIP archive will be generated on your computer’s desktop, containing the necessary troubleshooting information.

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

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