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Bitdefender

Total Security 2017

Product help and information wiki
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55 topics

How to clear the cache and cookies in Microsoft Edge

Last updated on: 13/06/2017

In this article, we will show you how to clear the cache and cookies in Microsoft Edge.

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How to clear the cache and cookies in Mozilla Firefox

Last updated on: 13/06/2017

In this article, we will show you how to clear the cache and cookies in Mozilla Firefox.

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How to clear cache and cookies when using Google Chrome on Windows

Last updated on: 13/06/2017

In this article we will hsow you how to clear cache and cookies when using Google Chrome on Windows.

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I can't access my Bitdefender Central account

Last updated on: 13/06/2017

If you are unable to access your Bitdefender Central account, follow the instructions presented in this article.

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How to remove proxy settings in your browser

Last updated on: 09/06/2017

This is how you remove proxy settings in your browser.

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How to manually check if the DNS has been changed by malware

Last updated on: 08/06/2017

In this article we will show you how to manually check if the DNS has been changed by malware.

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How to install Bitdefender 2017 on Windows devices

Last updated on: 06/06/2017

In this article we will show you how to install Bitdefender 2017 on Windows devices.

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Scanning password protected items with Bitdefender 2017

Last updated on: 07/06/2017

When running a scan with Bitdefender, some items might indeed be flagged as password protected.

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Unable to open .EXE files; .EXE files open with other applications

Last updated on: 24/05/2017

In this article, we will show you how to deal with situations in which you can't open .EXE files.

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Show hidden files option in Folder Options not working

Last updated on: 24/05/2017

If the Show hidden files option is not working after a Bitdefender scan, follow the instructions presented in this article.

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How to create a password protected archive

Last updated on: 25/05/2017

Use the Bitdefender Compress Tool in order to sumbit samples of infected files.

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How to deal with unresolved items in Time Machine Backups/Boot Camp/Parallels

Last updated on: 06/06/2017

In certain situations, malware items cannot be automatically removed.

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What to do when encountering update errors in Bitdefender 2017

Last updated on: 19/05/2017

Update errors are usually caused by issues with the internet connection. In this article we will tell you how to fix these errors.

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Malware uses certificates to disable the installation of anti-malware solutions on your computer

Last updated on: 15/05/2017

Malware program is preventing users from installing antivirus products on their Windows computers.

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Bitdefender 2017 setup has encountered an error

Last updated on: 03/04/2017

If Bitdefender 2017 encounters an error during installation, use one of the sollutions described in this article.j

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Bitdefender prevents System Restore

Last updated on: 29/03/2017

If Bitdefender prevents System Restore, follow the instructions presented in this article.

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How to fix the restart pop-up error in Bitdefender 2016

Last updated on: 23/03/2017

If you want to get rid of the restart pop-up error in Bitdefender 2016, follow the instructions presented here.

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How to disable Safepay in Bitdefender 2017

Last updated on: 16/03/2017

Bitdefender Safepay™ is first of all a protected browser, a sealed environment that is designed to keep your online banking, e-shopping and any other type of online transaction private and secure.

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How to switch your account in Bitdefender 2017

Last updated on: 10/03/2017

If you want to change the Central account associated with your Bitdefender 2017 product, follow the instructions provided below.

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Activity and Notifications windows in Bitdefender 2017

Last updated on: 06/03/2017

In this article we will highlight the differences between the Activity and Notifications windows in Bitdefender 2017.

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How to generate a support tool log when Bitdefender is installed

Last updated on: 11/05/2017

In this article we will show you how to generate a support tool log when Bitdefender is installed.

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How to generate a support tool log when Bitdefender is not installed

Last updated on: 03/05/2017

In this article we will show you what to do in order to generate a support tool log when Bitdefender is not installed.

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How to activate your Bitdefender subscription

Last updated on: 21/08/2017

The Bitdefender Central platform gives you the possibility to easily manage the subscriptions you have for all your devices.

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Bitdefender is blocking a safe website or online application

Last updated on: 16/01/2017

In this guide we will show you how to deal with a situation in which Bitdefender 2017 is blocking a safe website or online application.

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How to export/import a Wallet in Bitdefender 2017

Last updated on: 12/01/2017

The Password Manager in Bitdefender 2017 allows you to export or import your Wallets.

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How to add a Network Exception in Bitdefender 2017 (I cannot access a device on my network)

Last updated on: 16/02/2017

Bitdefender 2017 allows the configuration of exceptions for each network connection

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How do I add a firewall rule in Bitdefender 2017?

Last updated on: 12/01/2017

Bitdefender 2017 allows you to view and manage the firewall rules controlling applications' access to network resources and the Internet.

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How to add antivirus exclusions (exceptions) in Bitdefender 2017

Last updated on: 09/03/2017

This article will show you how to add exclusions (exceptions) in Bitdefender

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How to generate and submit a scan log with Bitdefender 2017

Last updated on: 20/10/2016

This article explains how to generate and submit a scan log in Bitdefender 2017.

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What to do when encountering a technical issue? (How to generate a support tool log on Windows Xp and Vista)

Last updated on: 27/03/2017

This is an article on how to generate a support tool log on computers running Windows XP and Vista.

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How to repair Bitdefender 2017

Last updated on: 13/10/2016

If you encounter any issue with your Bitdefender product, please perform a repair operation.

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How ransomware protection works in Bitdefender 2017

Last updated on: 23/10/2017

Ransomware protection was enhanced in Bitdefender 2017 and the product is offering cross-platform ransomware protection (Windows, Android, Mac).

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What's NEW in Bitdefender 2017

Last updated on: 12/01/2017

Bitdefender 2017 is packed with new features and enhanced functionality in order to make sure your devices, your data and your privacy are protected.

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Bitdefender’s Auto-Renewal Service

Last updated on: 19/10/2016

This is an article on the benefits of Bitdefender’s Auto-Renewal Service.

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How do I install Bitdefender on a second computer?

Last updated on: 21/03/2017

I want to install Bitdefender on another computer.

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How to optimize your hard disk space using Disk Cleanup in Bitdefender 2017

Last updated on: 17/02/2017

In order to optimize your system speed by cleaning unnecesarry file from you hard disk, you can use the new Disk Celanup function available in the Tools section.

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The NEW Wi-Fi Profile in Bitdefender 2017

Last updated on: 21/03/2017

Public Wi-Fi Profile adjusts product settings to give you the possibility to make payments online and use sensitive information in a protected environment.

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Bitdefender Modules are not working

Last updated on: 25/04/2017

Several modules show up as disabled in the Bitdefender 2017 main interface.

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My device is not showing up in Bitdefender Central

Last updated on: 20/09/2016

After installing Bitdefender 2017 on my computer, my device is not showing up in Bitdefender Central.

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Upgrading to Bitdefender 2017 on my computer

Last updated on: 11/05/2017

I already have Bitdefender 2016 on my PC and I want to upgrade to the new Bitdefender 2017.

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Installing your new Bitdefender 2017

Last updated on: 06/06/2017

I am a new customer and I want to install Bitdefender 2017 on my PC.

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How to install the new Bitdefender Antivirus for Mac

Last updated on: 21/08/2017

Here is what you have to do in order to install the brand new Bitdefender Antivirus for Mac on your system

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What are the Bitdefender subscriptions

Last updated on: 08/05/2017

One of the first important improvements in Bitdefender 2016 is the new subscription model. Want to find out what exactly are the benefits of this model? Check out this article!

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What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

Last updated on: 03/05/2017

This article explains what to do if you encounter lots of pop-ups or ads in the browser or situations when the home page is changed.

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Activate Bitdefender Antivirus for MAC with a Total Security Multi-Device subscription

Last updated on: 03/08/2016

In this article you can find out how can you register a Bittdefender Antivirus for Mac if you have a Total Security Multi-Device subscription

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I have registered Bitdefender Antivirus for Mac with a Total Security Multi-Device subscription. How do I register it with a license key?

Last updated on: 03/08/2016

This article contains information on how to switch from Total Securiy Multi-Device subscription to a license key

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How to install Bitdefender Total Security Multi-Device 2015

Last updated on: 20/05/2016

This article provides information on how to install Bitdefender Total Security Multi-Device 2015

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What to do when encountering a technical issue? (How to generate a support tool log on Windows 7 and above)

Last updated on: 27/03/2017

This is an article on how to generate a support tool log on computers running Windows 7 and above.

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How to take a screenshot

Last updated on: 20/04/2017

In this article, we will show you how to take a screenshot.

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How to deal with "Program can't start" errors caused by missing .DLL files (mfc100.dll, mfc100u.dll, msvcr100.dll, msvcp100.dll, msvcrt.dll and msvcr100_clr0400.dll)

Last updated on: 06/06/2017

How to solve the error message “The application was unable to start correctly (0x000007b). Click OK to close the application”.

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How to clean infected Temporary Internet Files

Last updated on: 04/07/2017

How to clean infected Temporary Internet Files

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How to clean infected Temporary Files

Last updated on: 06/07/2015

How to clean infected Temporary Files

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How to clean infected items inside emails

Last updated on: 04/07/2017

How to clean infected items inside emails

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How to manually update Bitdefender virus definitions - using weekly.exe

Last updated on: 02/05/2017

The weekly.exe application is a Virus Definition Update only. If you are looking to install product updates, you must update Bitdefender to the latest version.

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How do I use Bitdefender Safepay

Last updated on: 26/05/2017

In this article we will tell you about the features of Bitdefender Safepay.

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