Directly contact our Support Team

Bitdefender

GravityZone Enterprise Security

Product help and information wiki
Overview
40 topics

End of Support for Patch Management for Windows 7 and Windows Server 2008 / 2008 R2

Last updated on: 12/12/2019

This article informs you that Patch Management no longer provides updates for Windows 7 and windows Server 2008 / 2008 R2.

Read more

Anti-exploit technology replacement in Bitdefender GravityZone

Last updated on: 19/11/2019

A new and enhanced anti-exploit technology is now available in GravityZone, replacing the old one.

Read more

Open source software used by Bitdefender Enterprise products

Last updated on: 05/08/2020

This article informs you about the open source software used by Bitdefender Enterprise products.

Read more

GravityZone Protection Layers Availability

Last updated on: 10/07/2020

This article lists the protection layers available with the GravityZone Cloud and On-premises solutions.

Read more

Frequently Asked Questions (FAQ) about GravityZone Full Disk Encryption

Last updated on: 27/02/2020

This article addresses some of the most frequent questions about the functionality and features of GravityZone Full Disk Encryption.

Read more

How to generate a complete memory dump on Windows 10

Last updated on: 14/05/2018

This article describes how to generate a complete memory dump on Windows 10.

Read more

Generate BEST Linux Support Tool Log

Last updated on: 06/12/2018

This article helps you provide the Bitdefender Enterprise Support Team essential troubleshooting information in case Bitdefender Endpoint Security Tools (BEST) for Linux is not functioning properly in ...

Read more

Migrating from Legacy to GravityZone

Last updated on: 16/02/2016

This article provides steps on how to migrate from the Legacy solution (Client Security 3.6) to the new GravityZone

Read more

How to change the GravityZone MongoDB password

Last updated on: 02/02/2016

This article provides steps on how to change the GravityZone MongoDB password.

Read more

Troubleshooting vCenter integration with GravityZone

Last updated on: 28/01/2016

This article explains how to troubleshoot vCenter integration issues with GravityZone.

Read more

Troubleshooting GravityZone Authentication failed when creating first Company Administrator account

Last updated on: 08/02/2016

This article explains how to troubleshoot GravityZone error message, when creating first Company Administrator account.

Read more

Troubleshooting GravityZone MyBitdefender registration

Last updated on: 28/01/2016

This article explains how to troubleshoot GravityZone MyBitdefender registration issues.

Read more

Bitdefender GravityZone license validation errors

Last updated on: 21/07/2020

This article explains how to troubleshoot GravityZone license validation issues.

Read more

How to restore a GravityZone database backup

Last updated on: 09/05/2019

This article explains how to restore a database backup for GravityZone virtual appliance.

Read more

How to renew the Apple MDM Push certificate

Last updated on: 28/01/2016

This article explains how you can renew the Apple MDM Push certificate and update it in Control Center.

Read more

How to add an Apple MDM Push certificate in Control Center

Last updated on: 28/01/2016

This article explains how you can obtain and add an Apple MDM Push certificate in Control Center.

Read more

Installing GravityZone on Oracle VM VirtualBox

Last updated on: 24/01/2019

This article describes how to import and configure GravityZone Virtual Appliance in VirtualBox.

Read more

How to protect virtual machines on Hyper-V hosts

Last updated on: 27/01/2016

This article presents the required steps for installing protection on virtual machines in a Hyper-V environment.

Read more

Understanding Endpoint Security network discovery

Last updated on: 06/05/2014

This article explains how Control Center displays all your company's computers in Network Inventory.

Read more

How to configure GravityZone CLI

Last updated on: 22/02/2016

This article provides more details about GravityZone CLI (Command Line Interface) configuration.

Read more

How to troubleshoot Security Server vShield installation / uninstallation

Last updated on: 30/04/2014

This article provides an overview the most common cases of failed deployment tasks and useful tips onto how to fix the errors.

Read more

Understanding Compliance Status

Last updated on: 17/06/2014

This article explains how mobile devices become non-compliant against GravityZone security rules and the actions you can take in such situations.

Read more

Antimalware Exclusions in Bitdefender GravityZone

Last updated on: 06/04/2020

This article informs you how to manage antimalware scanning exclusions from policy settings in Bitdefender GravityZone.

Read more

Reset password for GravityZone users

Last updated on: 26/02/2018

This article shows you how to change or reset a lost password for GravityZone users.

Read more

How to protect VDIs when using VMware Horizon View and GravityZone SVE

Last updated on: 13/05/2019

This article explains how to protect the Virtual Desktop infrastructure (VDI) in a VMware environment with the use of VMware Horizon View and GravityZone Security for Virtualized Environments.

Read more

How to protect VDIs when using VMware Horizon View, vShield and GravityZone SVE

Last updated on: 21/01/2016

This article explains how to protect the Virtual Desktop infrastructure (VDI) in a VMware environment with the use of VMware Horizon View, vShield Endpoint and GravityZone Security for Virtualized Environments.

Read more

How to protect virtual machines with GravityZone Security for Virtualized Environments integrated with vShield

Last updated on: 27/01/2016

This article provides details about how to protect virtual machines with GravityZone Security for Virtualized Environments integrated with vShield.

Read more

GravityZone LogCollector for troubleshooting

Last updated on: 24/05/2019

This article describes how to use the LogCollector scripts provided by Bitdefender to generate system logs, that will help Bitdefender Support team to investigate and resolve product issues.

Read more

How to protect virtual machines in a XenDesktop with Provisioning Server infrastructure

Last updated on: 29/10/2018

This article describes how to install and configure Security for Virtualized Environments on XenServer virtual machines with Provisioning Server infrastructure.

Read more

Policy and tasks not getting applied on iOS

Last updated on: 14/03/2014

This article helps troubleshoot the issue with the Bitdefender GravityZone configuration policy/profile and tasks not getting applied on iOS devices.

Read more

How to import GravityZone Virtual Appliance in different hypervisors

Last updated on: 04/02/2016

This article explains how to install the GravityZone Virtual Appliance in different virtualization environments

Read more

Creating Security Certificates

Last updated on: 19/06/2020

This article explains how to create the security certificates required by GravityZone.

Read more

How to use Quarantine in GravityZone

Last updated on: 10/03/2020

This article describes how GravityZone quarantine works and how to restore, delete and download quarantined files.

Read more

GravityZone licensing and registration

Last updated on: 07/03/2016

This article explains how to license each GravityZone security service and how to manage the license keys.

Read more

How to install Security Server on VMware environment with vShield Endpoint

Last updated on: 26/01/2016

This article explains how to install Security Server on the hosts you want to protect.

Read more

Mobile Device Management Workflow

Last updated on: 09/04/2019

This article explains how the synchronization between GravityZone and managed mobile devices works. An overview on GravityZone Mobile Device Management components and prerequisites for using the Mobile ...

Read more

Generate and submit BEST Windows Support Tool log

Last updated on: 31/03/2020

This article helps you provide the Enterprise Support team essential troubleshooting information in case Bitdefender Endpoint Security Tools (BEST Windows) is not functioning properly in your environment.

Read more

GravityZone Communication Ports

Last updated on: 07/07/2020

This article describes the communication ports used by the GravityZone components when the security solution is installed on the premises of your company.

Read more

Installing GravityZone Security for Mobile Devices

Last updated on: 11/03/2020

This article explains how to configure Mobile Devices Security in GravityZone by adding mobile devices to users in Control Center and by installing the Mobile Client application on corresponding devices.

Read more

Bitdefender Product Support Matrix

Last updated on: 05/08/2020

The support matrix for Bitdefender B2B solutions

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.