I cannot access a device on my network after installing Bitdefender 2015

Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another device (such as another computer or a printer). As a result, you may no longer share or print files.

In this case, the best solution is to configure Bitdefender to automatically allow connections to and from the respective device. For each network connection you can configure a special trusted zone.

A trusted zone is a device that you fully trust. All traffic between your computer and the trusted device is allowed. To share resources with specific devices, such as computers or printers, add them as trusted zones.

To add a trusted zone on your network adapters, follow these steps:

1. Open the Bitdefender window.

2. Click the Protection module.

3. In the Protection window, select Firewall.

4. In the Firewall window, select the Adapters tab.

1300 1

5. Here you will find highlighted in blue the Network exceptions option. Once you access it, you can type in the Address field the IP. You can also select here for which one of the connections you wish the setting to be applied and its permission type: Allow or Deny.


If you still cannot connect to the device, the issue may not be caused by Bitdefender. Check for other potential causes, such as the following:

The firewall on the other computer may block file and printer sharing with your computer

• If the Windows Firewall is used, it can be configured to allow file and printer sharing as follows: open the Windows Firewall settings window, Exceptions tab and select the File and Printer Sharing check box.

• If another firewall program is used, please refer to its documentation or help file.

General conditions that may prevent using or connecting to the shared printer

• You may need to log on to a Windows administrator account to access the shared printer.

• Permissions are set for the shared printer to allow access to specific computer and users only. If you are sharing your printer, check the permissions set for the printer to see if the user on the other computer is allowed access to the printer. If you are trying to connect to a shared printer, check with the user on the other computer if you have permission to connect to the printer.

• The printer connected to your computer or to the other computer is not shared.

• The shared printer is not added on the computer.

NOTETo learn how to manage printer sharing (share a printer, set or remove permissions for a printer, connect to a network printer or to a shared printer), go to the Windows Help and Support Center (in the Start menu, click Help and Support).

Access to a network printer may be restricted to specific computers or users only

• You should check with the network administrator if you have permission to connect to that printer

Related Articles

Was this article helpful?
No votes yet.
Please wait...

Sorry about that

How can we improve it?

For any issues with Bitdefender you can always contact us using this form

Popular How-To Videos