How to install Bitdefender BOX: using your ISP-provided router

In this tutorial, we’ll show you how to set up Bitdefender BOX using your ISP-provided router. Installing Bitdefender BOX using the router or gateway supplied to you by your Internet Service Provider (ISP) is the most frequent and straightforward installation method. If you prefer to use your personal router, read – How to install Bitdefender BOX using a personal router.

The whole setup process should take you less than 10 minutes, so let’s get started.


 

Before you begin, make sure you have the following available:

  • a working Internet connection
  • your Wi-Fi name and password. This is the information you use when you connect anything to your Wi-Fi.
  • your router’s credentials. These are the username and password you use to access your router’s interface. If you are using an ISP-provided router, this information can be found on the back of your router.
  • a mobile device, which you’ll use to set up your Bitdefender BOX

 

Step 1. Open the Bitdefender Central app on your smartphone. If you don’t have the app, please install it from either App Store or Google Play.

Bitdefender Central app

 

Step 2. Sign in to your Bitdefender Central account or create an account if you don’t have one yet.

sign in

 

Step 3. In the Central app, press the More button, at the bottom of the screen.

the More button

 

Step 4. Press Set up Bitdefender BOX, to begin the installation process.

set up Bitdefender BOX

 

Step 5. To continue the installation, you will have to agree with the Subscription Agreement & Privacy policy, then tap Start Setup.

Installing Bitdefender BOX using your ISP-provided router

 

Step 6. Connect Bitdefender BOX to a power outlet and wait a few seconds.

Bitdefender BOX

 

Step 7. When the front light starts spinning, press Next on your phone.

Installing Bitdefender BOX using your ISP-provided router

 

Step 8. Power off your ISP modem. This is the device that came from your Internet provider. Just unplug it from the power outlet.

powering off the ISP modem

 

Step 9. On your phone, press Next.

Installing Bitdefender BOX using your ISP-provided router

 

Step 10. Go to SettingsWi-Fi on your smartphone…

Installing Bitdefender BOX using your ISP-provided router

…and connect to the Wi-Fi network named Bitdefender BOX.

Installing Bitdefender BOX using your ISP-provided router

 

Step 11. You’ll be asked to enter a password for this Wi-Fi network. For security reasons, each Bitdefender BOX has its own unique password. You’ll find yours printed on the back of the device.

BOX default password

 

Step 12. This Wi-Fi has no internet access yet, so your phone may try to switch to other networks. To prevent this, turn off Mobile Data, and choose to stay on the Bitdefender BOX network, if prompted.

turning off mobile data

 

Step 13. Remember how you unplugged your ISP modem earlier? Now it’s time to plug it back in.

ISP modem

 

Step 14. On your phone, tap Next.

Next

 

Step 15. Find the Ethernet cable that came with Bitdefender BOX, and connect one end to the port marked with a circle with the two arrows, and the other end to a LAN port on your ISP modem.

Ethernet cable

 

Step 16. Tap Next. Bitdefender BOX will now connect to the Internet.

Next button

 

Step 17. Almost there! Press Finalize Setup.

Installing Bitdefender BOX using your ISP-provided router

 

Step 18. Wait a few seconds while Bitdefender BOX is setting up your secure Wi-Fi network. When front light stops spinning, your product is ready.

 

Step 19. To protect your smart devices, simply connect each one to the new Bitdefender BOX Wi-Fi. The password is the one printed on the back of your Bitdefender BOX.

BOX Wi-Fi

 

Step 20. Tap I have a Wi-Fi router from my ISP.

Installing Bitdefender BOX using your ISP-provided router

 

Step 21. You have two options:

Option A. Turn off your old router. Simply unplug it.

option A

 

Option B. If you have a modem-router combo device, you cannot unplug it. Just turn off its Wi-Fi in the Central app. You’ll find a quick guide on how to disable Wi-Fi on most router models.

option B

 

Step 22. Tap Continue to Central after turning off Wi-Fi on your ISP provided router.

Installing Bitdefender BOX using your ISP-provided router

Congratulations! You have completed the setup process using your ISP-provided router

 

Still Need Help? Contact Us! If these steps don’t fix your issue, click here to get in touch with a Bitdefender BOX representative. Our Support lines are open 24/7.