ON PREMISES SOLUTIONS

Troubleshooting Bitdefender Endpoint Security Tools for VMware Tanzu

This chapter provides instructions for troubleshooting Bitdefender Endpoint Security Tools for VMware Tanzu.

  • Failed Installations

  • Virtual Machines Not Showing Up in GravityZone

  • Antimalware Issue in GravityZone

  • Failed Updates

Failed installations
Symptom

VMware Tanzu deployments fail after the installation of the Bitdefender Endpoint Security Tools for VMware Tanzu tile.

Explanation

This might happen because the Bitdefender Endpoint Security Tools installation on eligible VMs fails.

Solution
  • Make sure the virtual machine meets the system requirements.

  • Check connectivity from the virtual machine to the deployer selected when configuring the GravityZone package (a Relay, Bitdefender Cloud servers or GravityZone on-premises appliance).

For advanced troubleshooting, the Bitdefender support engineers require install logs.

  • The Linux agent logs to standard error and output at install time.

  • The Windows agent delivers separate logs in the same location used by BOSH Director to collect them.

Therefore, the logs collected by the BOSH Director for the failing VM deployments will also contain Bitdefender install logs.

Virtual machines not showing up in GravityZone
Symptom

The VMs from your VMware Tanzu deployment are not showing up in GravityZone.

Explanation

Bitdefender Endpoint Security Tools has not been successfully deployed in your VMware Tanzu deployment.

Solution
  • Confirm Bitdefender Endpoint Security Tools is being deployed successfully from your VMware Tanzu deployment.

  • Check connectivity between the virtual machines and intermediary Relay (if any) and Bitdefender GravityZone Cloud or GravityZone Communication Server (on-premises).

Antimalware issue in GravityZone
Symptom

The GravityZone console indicates issues with Antimalware module for VMware Tanzu VMs, in the Network inventory.

Explanations
  • There is no connectivity to Bitdefender Cloud Servers.

  • There is no connectivity to a Bitdefender Security Server when using the Central Scan engine.

Solution

Check connectivity from the virtual machine to Bitdefender Cloud Servers or Bitdefender Security Server:

Failed updates
Symptom

The update tasks applied to the VMs fail.

Solution

There is no connectivity from the VMs to the assigned update servers (Relay, Bitdefender Cloud servers or GravityZone on-premises appliance).

Solution

Check the connectivity from the VMs to the assigned update servers: