ON PREMISES SOLUTIONS

Installation error codes for Sandbox Analyzer On-Premises

Sandbox Analyzer On-Premises is a powerful antimalware Bitdefender GravityZone solution, designed to analyze suspicious content through different sensors deployed in the enterprise network. Detonation capabilities include file analysis and URL analysis, covering various file formats that are commonly used in advanced attacks.

Although the Sandbox Analyzer On-Premises installation should run smoothly, you may encounter certain errors during the process. This section provides an overview to the most common cases of failed installation and useful tips on how to fix them.

Caution

Before installing the Sandbox Analyzer Virtual Appliance, to prevent errors, make sure that you meet the hardware and software requirements to run such an environment. For details, refer to the Requirements > Sandbox Analyzer On-Premises chapter in the GravityZone Installation Guide.

Error 2001 - An unknown error has occurred during the Sandbox Analyzer installation.

Description

This error may have multiple causes and requires investigation from Bitdefender.

Solution

To identify the cause, run the Sandbox Analyzer LogCollector and send the logs to Bitdefender Technical Support. Learn how to use Sandbox Analyzer LogCollector in Using Sandbox Analyzer LogCollector.

Error 2002 - Could not connect to the Bitdefender Update Server. Make sure the Sandbox Analyzer instance is connected to a network with outgoing internet connectivity.

Description

Installation may fail when the Sandbox Analyzer Virtual Appliance does not communicate with Bitdefender Update Server.

Solution

Verify there is connectivity between Sandbox Analyzer Virtual Appliance and sba-update.bitdefender.net, through port 443.

Error 2003 - Could not find the configuration file /opt/bitdefender/etc/serenity/config/auth_gz.json during installation.

Description

When installing, Sandbox Analyzer Virtual Appliance uses several configuration files. This error indicates that a one if these files is missing.

Solution

Deploy the Sandbox Analyzer Virtual Appliance once again. If the issue persists, contact Bitdefender Technical Support.

Error 2004 - Could not find the configuration file /opt/bitdefender/etc/serenity/config/install/serenity.json during installation.

Description

Sandbox Analyzer Virtual Appliance uses during installation several configuration files. This error indicates that a one if these files is missing.

Solution

Deploy the Sandbox Analyzer Virtual Appliance once again.

Error 2005 - Could not validate the license key provided during installation.

Description

This error may have multiple causes and requires investigation from Bitdefender.

Solution

This error may have multiple causes. To identify them, run the Sandbox Analyzer LogCollector and send the logs to Bitdefender Technical Support. Learn how to use Sandbox Analyzer LogCollector in Using Sandbox Analyzer LogCollector.

Error 2006 - Invalid or expired Sandbox Update Server certificate

Description

The error occurs when the certificate used for the Sandbox Update Server has expired or could not be verified.

Solution

Contact Bitdefender Technical Support.