ON PREMISES SOLUTIONS

Authentication failed when creating first Company Administrator account

Issue

When creating the first Company Administrator account, you may receive “Authentication failed” error message.

Solution

To solve the issue, check if you are using the latest GravityZone on-premises version. If not, you can download the latest one from here  and then try to install it once more.

Should the above steps not resolve the issue, contact the Bitdefender Enterprise Support Team attaching full logs.Contact