PARTNERS

Viewing and managing tasks

The Network > Tasks page allows you to view and manage all the tasks you have created.

Once you have created a task for one of several network objects, you can view it in the tasks table.

You can do the following from the Network > Tasks page:

Checking task status

Each time you create a task for one or several network objects, you will want to check its progress and get notified when errors occur.

Go to the Network > Tasks page and check the Status column for each task you are interested in.

You can check the status of the main task, and you can also obtain detailed information about each sub-task.

tasks-status.png
  • Checking the main task status.

    The main task concerns the action launched on network objects (such as install client or scan) and contains a certain number of sub-tasks, one for each selected network object. For example, a main installation task created for eight computers contains eight sub-tasks.

    The numbers between brackets represent the sub-tasks completion ratio. For example, (2/8) means that two out of eight sub-tasks are finished.

    The main task status may be:

    • Pending, when none of the sub-tasks has started yet.

      A pending task expires after 72 hours if the endpoint has not received it (because it is offline, for example).

    • In Progress, when all sub-tasks are running.

      The main task status remains In Progress until the last sub-task is done.

    • Finished, when all sub-tasks are (successfully or unsuccessfully) finished.

      In case of unsuccessful sub-tasks, a warning symbol is displayed.

  • Checking the sub-tasks status.

    Go to the task you are interested in and click the link available in the Status column to open the Status window.

    You can view the list of network objects assigned with the main task and the status of the corresponding sub-task.

    The sub-tasks status can be:

    • In Progress, when the sub-task is still running.

      Additionally, for Exchange on-demand scan tasks, you can also view the completion status.

    • Finished, when the sub-task has finished successfully.

    • Pending, when the sub-task has not started yet.

      This can happen in the following situations:

      • The sub-task is waiting in a queue.

      • There are connectivity issues between Control Center and the target network object.

      A pending sub-task expires after 72 hours if the endpoint has not received it (because it is offline, for example).

    • Failed, when the sub-task could not start or it had stopped due to errors, such as incorrect authentication credentials and low memory space.

    • Stopping, when the on-demand scanning is taking too long to complete and you have chosen to stop it.

    To view the details of each sub-task, select it and check the Details section at the bottom of the table.

    tasks-status_details-2.png

    You will obtain information regarding:

    • Date and time when the task started.

    • Date and time when the task ended.

    • Description of encountered errors.

Viewing task reports

From the Network > Tasks page you have the option to view quick scan tasks reports.

  1. Go to the Network > Tasks page.

  2. Select the check box corresponding to the scan task you are interested in.

  3. Click the corresponding report.png button from the Reports column.

    Wait until the report is displayed.

    For more information, refer to Using reports.

Restarting tasks

For various reasons, the client installation, uninstallation or update tasks may fail to complete. You can choose to restart such failed tasks instead of creating new ones, following the next steps:

  1. Go to the Network > Tasks page.

  2. Select the check boxes corresponding to the failed tasks.

  3. Click the run_again.png Restart button at the upper side of the table. The selected tasks will restart and the tasks status will change to Retrying.

Note

For tasks with multiple sub-tasks, Restart option is available only when all sub-tasks have finished and it will execute only the failed sub-tasks.

Stopping Exchange scan tasks

Scanning the Exchange Store can take a considerable amount of time. If by any reasons you want to stop an on-demand Exchange scan task, follow the steps described herein:

  1. Go to the Network > Tasks page.

  2. Click the link in the Status column to open the Task Status window.

  3. Select the check box corresponding to the pending or running sub-tasks you want to stop.

  4. Click the suspend.png Stop tasks button at the upper side of the table. Click Yes to confirm your action.

Note

You can also stop an on-demand scan of the Exchange Store from the events area of Bitdefender Endpoint Security Tools.

Deleting tasks

GravityZone automatically deletes pending tasks after two days, and finished tasks after 30 days. If you still have many tasks, it is recommended to delete the tasks that you no longer need, to prevent the list from getting cluttered.

  1. Go to the Network > Tasks page.

  2. Select the check box corresponding to the task you want to delete.

  3. Click the delete.png Delete button at the upper side of the table.

    Click Yes to confirm your action.

    Warning

    Deleting a pending task will also cancel the task.

    If a task in progress is being deleted, any pending sub-tasks will be cancelled. In this case, all finished sub-tasks cannot be undone.