CLOUD SOLUTIONS

Checking the endpoints status

Checking the endpoint status

Each endpoint is represented in the network page by an icon specific to its type and status.

Refer to Network object types and statuses for a list with all available icon types and statuses.

For detailed status information, refer to:

Management status

Endpoints can have the following management statuses:

  • computer_managed_online.png Managed - endpoints on which the security agent is installed.

  • vm_pending_restart.png Pending restart - endpoints that require a system restart after installing or updating Bitdefender protection.

  • computer_unmanaged_offline.png Unmanaged - detected endpoints on which the security agent has not been installed yet.

  • computer_deleted.png Deleted - endpoints that you have deleted from Control Center.

Connectivity status

The connectivity status concerns all virtual machines and only the managed computers. Managed endpoints can be:

  • computer_managed_online.png Online.

    A blue icon indicates that the endpoint is online.

  • computer_managed_offline.png Offline.

    A grey icon indicates that the endpoint is offline.

An endpoint is offline if the security agent is inactive for more than 5 minutes. Possible reasons why endpoints appear offline:

  • The endpoint is shut down, sleeping or hibernating.

    Note

    Endpoints appear online even when they are locked or the user is logged off.

  • The security agent does not have connectivity with Bitdefender Control Center or with the assigned Endpoint Security Relay:

    • The endpoint might be disconnected from the network.

    • A network firewall or router might block the communication between the security agent and Bitdefender Control Center or the assigned Endpoint Security Relay.

    • The endpoint is behind a proxy server and the proxy settings have not been properly configured in the applied policy.

      Warning

      For endpoints behind a proxy server, the proxy settings must be properly configured in the security agent installation package, otherwise the endpoint will not communicate with GravityZone console and will always appear offline, no matter if a policy with the proper proxy settings is applied after installation.

  • The security agent might not be working properly.

To find out for how long endpoints have been inactive:

  1. Display only the managed endpoints. Click the Filters menu located at the upper side of the table, select all the "Managed" options that you need from the Security tab, choose All items recursively from the Depth tab and click Save.

  2. Click the Last seen column header to sort endpoints by inactivity period.

You can ignore shorter periods of inactivity (minutes, hours) as they are likely the result of a temporary condition.

For example, the endpoint is currently shut down.

Longer inactivity periods (days, weeks) usually indicate a problem with the endpoint.

Note

It is recommended to refresh the network table from time to time, to update the endpoints information with the latest changes.Control Center at a glance

Security status

The security status concerns only the managed endpoints. You can identify endpoints with security issues by checking the status icons displaying a warning symbol:

  • computer_managed_online_issue.png Computer managed, with issues, online.

  • computer_managed_offline_issue.png Computer managed, with issues, offline.

An endpoint has security issues provided at least one of the following situations applies:

  • Antimalware protection is disabled.

  • The license has expired.

  • The security agent product is outdated.

  • Security content is outdated.

  • Malware is detected.

  • The connection with Bitdefender Cloud Services could not be established, due to the following possible reasons:

    • A network firewall is blocking the connection with Bitdefender Cloud Services.

    • Port 443, required for the communication with Bitdefender Cloud Services, is closed.

    In this case, the antimalware protection relies solely on local engines, while in-the-cloud scanning is off, meaning that the security agent cannot provide full real-time protection.

If you notice an endpoint with security issues, click its name to display the Information window.

You can identify the security issues by the critical.png icon. Make sure to check for security information in all the information page's tabs.

Display the icon's tooltip to find out more details.

Further local investigations may be needed.

Note

It is recommended to refresh the network table from time to time, to update the endpoints information with the latest changes.Control Center at a glance

Checking the container status

Each container is represented in the network page by an icon specific to its type and status.

Refer to Network object types and statuses for a list with all available icon types and statuses.

Security status

You can identify containers with security issues by checking the status icons displaying a warning symbol:

Containers

  • container_no_issues.png - no issues

  • container_with_issues.png - with issues

Container hosts

  • container_host_no_issues.png - no issues

  • container_host_with_issues.png - with issues

Security Containers

  • security_container_no_issues.png - no issues

  • security_container_with_issues.png - with issues

A container has security issues provided at least one of the following situations applies:

  • Antimalware protection is disabled.

  • The license has expired.

  • The Bitdefender product is outdated.

  • Security content is outdated.

  • Malware is detected.

  • The connection with Bitdefender Cloud Services could not be established, due to the following possible reasons:

    • The container has internet connectivity issues.

    • A network firewall is blocking the connection with Bitdefender Cloud Services.

    • Port 443, required for the communication with Bitdefender Cloud Services, is closed.

    In this case, the antimalware protection relies solely on either the host agent or the host's Security Container, while in-the-cloud scanning is off, meaning full real-time protection is not available.

If you notice a container with security issues, click its name to display the Information window.

You can identify the security issues by the critical.png icon. Make sure to check for security information in all the information page's tabs.

Display the icon's tooltip to find out more details.

Further local investigations may be needed.

Note

It is recommended to refresh the network table from time to time, to update the endpoints information with the latest changes.Control Center at a glance

The endpoints that do not receive any updates in the past 24 hours are automatically marked With issues, regardless of the security content version present on the relay or on the GravityZone Update Server.