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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

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Windows network services might be stopped after Downadup removal process

This situation is caused because either the malware was cleaned from the local computer or because a remote computer tried to infect the local machine. As a result, the file sharing Windows services were stopped, in order to avoid network spreading.

In this case, we strongly recommend you to perform a scan on all your network computers, using our special network tool, which is available here

While creating the deployment steps, we strongly recommend you to choose the option: "Force the target computer to reboot" .

For more instructions on how to use our tool, please read our special article, available here.

Also, as a best practice we would recommend you to set the following actions for the Real Time Protection module of the Bitdefender Business Client :
1) The on-access scan should have the option "Deny access and continue" set;
2) The on-access scan should scan all files;

A full system scan should be scheduled from Bitdefender Management Console, followed by a system reboot.

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