Bitdefender Windows 8 Security

1. How do I change MyBitdefender e-mail address?

   You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The ...

2. How to remove FBI Ransomware infection

   The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” ...

3. The Refund Policy

   Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from ...

4. How to download Bitdefender on your computer

   The Bitdefender installation file can be downloaded from the Bitdefender website at the following address: http://www.bitdefender.com/Downloads/   The ...

5. Installing your Bitdefender product [Bitdefender Windows 8 Security]

   Installing your Bitdefender product You can install Bitdefender from the Bitdefender ...

6. How to Repair Bitdefender 2013 on Windows 8

   In case you need to use the repair feature in Bitdefender 2013 you can proceed as follows: 1.       ...

7. How do I install Bitdefender on a second/third/fourth computer? [Bitdefender Windows 8 Security]

   For a better viewing experience, please change the video settings. If you have purchased a license key for more than ...

8. Where can I download my Bitdefender product from?

   You can download your Bitdefender product from our authorized websites (for example, the website of a Bitdefender partner or an ...

9. How do I use my Bitdefender license key after a Windows upgrade?

   This situation appears when you upgrade your operating system and you want to continue using your Bitdefender license key. If ...

10. How do I log in to MyBitdefender using another online account?

    To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top ...

11. What to do when Autopilot/Autoscan/Auto Update are randomly disabled

    Bitdefender 2013 is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security ...

12. How do I configure Bitdefender to use a proxy Internet connection? [Bitdefender Windows 8 Security]

    If your computer connects to the Internet through a proxy server, you must configure Bitdefender with the proxy settings. Normally, ...

13. How do I remove other security solutions? [Bitdefender Windows 8 Security]

    The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have ...

14. How do I scan my system? [Bitdefender Windows 8 Security]

    To perform a full scan on the system, follow these steps: Open the Bitdefender window. On the ...

15. How do I scan a file or a folder? [Bitdefender Windows 8 Security]

    The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and ...

16. What to do when Bitdefender detected a clean file as infected? [Bitdefender Windows 8 Security]

    There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, ...

17. How do I check what viruses Bitdefender detected? [Bitdefender Windows 8 Security]

    Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed ...

18. How do I exclude a folder from being scanned? [Bitdefender Windows 8 Security]

    Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions are to be used by users having ...

19. How do I renew my Bitdefender protection? [Bitdefender Windows 8 Security]

    When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit ...

20. When does my Bitdefender protection expire? [Bitdefender Windows 8 Security]

    To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A ...

21. How do I register a trial version? [Bitdefender Windows 8 Security]

    If you have installed a trial version, you may only use it for a limited period of time. To continue using Bitdefender after the ...

22. How do I remove a file permanently with Bitdefender? [Bitdefender Windows 8 Security]

    If you want to remove a file permanently from your system, you need to delete the data physically from your hard disk. The Bitdefender ...

23. How do I secure my online transactions with Bitdefender Safepay? [Bitdefender Windows 8 Security]

    To make sure your online operations remain private, you can use the browser provided by Bitdefender to protect your transactions ...

24. How do I create Windows user accounts? [Bitdefender Windows 8 Security]

    A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows ...

25. How do I block my child's access to a website? [Bitdefender Windows 8 Security]

    Bitdefender Parental Control allows you to control the content accessed by your child while using the computer and enables you to ...

26. How do I restrict the Internet access for my child? [Bitdefender Windows 8 Security]

    Once you have configured Parental Control, you can easily block Internet access for specific periods of time. Bitdefender Parental ...

27. How do I prevent my child from playing a game? [Bitdefender Windows 8 Security]

    Bitdefender Parental Control allows you to control the content accessed by your child while using the computer. If you need ...

28. How do I protect my children from online threats? [Bitdefender Windows 8 Security]

    Bitdefender Parental Control allows you to restrict access to Internet and to specific applications, preventing your children from ...

29. When should I reinstall Bitdefender? [Bitdefender Windows 8 Security]

    In some situations, you may need to reinstall your Bitdefender product. Typical situations when you would need to reinstall ...

30. I do not want the Automatic Renewal

    WHAT IS AUTO-RENEWAL? Auto-renewal allows you to enjoy the benefits of continuous security for your PC, without the hassle of ...

31. The system appears infected

    If your PC appears to be infected but Bitdefender does not detect any malware, please complete the CUSTOMER CARE ONLINE FORM. Be ...