Bitdefender

Windows 8 Security

Product help and information wiki
15 topics

How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

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CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

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What to do when Bitdefender does not detect malware (false negative)

In order to promptly resolve this issue, we kindly ask that you send us the malware file(s) as described below: NOTE: These files will be used for malware analysis only and ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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How do I scan my system? [Bitdefender Windows 8 Security]

To perform a full scan on the system, follow these steps: Open the Bitdefender window. On the Antivirus panel, click Scan Now and select System ...

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How do I scan a file or a folder? [Bitdefender Windows 8 Security]

The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

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What to do when Bitdefender detected a clean file as infected? [Bitdefender Windows 8 Security]

We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, ...

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How do I check what viruses Bitdefender detected? [Bitdefender Windows 8 Security]

Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed information about the logged scanning process, ...

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How do I exclude a folder from being scanned? [Bitdefender Windows 8 Security]

Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions are to be used by users having advanced computer knowledge and only in the following ...

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What to do when Bitdefender detected a clean file as infected?

We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, ...

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The system appears infected

If your PC appears to be infected but Bitdefender does not detect any malware, please complete the Customer Care Online Form. Be sure to provide us with the following information, ...

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I/O errors in the scan report

The Bitdefender scanning engine indicates the number of I/O errors within the Statistics section of the scan report. An I/O error is counted every time the scanning engine is denied ...

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What are Cookie threats?

What is a cookie? At http://www.microsoft.com/info/cookies.mspx you can find an overview of what cookies represent: very small text files placed on the hard drive by a web server. ...

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