Bitdefender

Windows 8 Security

Product help and information wiki

How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

Read more

How do I create Windows user accounts?

A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows accounts let the home PC administrator control access ...

Read more

How to create a screenshot

To take a screenshot showing a specific message or situation you can follow the steps below: Press the Print Screen button on your keyboard. This will capture an image of ...

Read more

Operating Systems required for running your Bitdefender products

Classic Line: Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total Security Bitdefender(2014) can be installed on: Windows XP with Service Pack ...

Read more

How do I remove a file permanently with Bitdefender? [Bitdefender Windows 8 Security]

If you want to remove a file permanently from your system, you need to delete the data physically from your hard disk. The Bitdefender File Shredder will help you to quickly ...

Read more


15 topics

How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

Read more

How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

Read more

How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

Read more

CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

Read more

What to do when Bitdefender does not detect malware (false negative)

In order to promptly resolve this issue, we kindly ask that you send us the malware file(s) as described below: NOTE: These files will be used for malware analysis only and ...

Read more


How to remove other security solutions

Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there ...

Read more

Removal tools (uninstallers) for common antivirus software

Note: The links below are for removing other security solutions prior to installing Bitdefender on your system. If you experience issues using any of the tools below, please contact ...

Read more

Where can I download my Bitdefender product from?

We have gathered all our products in the Bitdefender toolbox. It’s right here: http://www.bitdefender.com/Downloads/ If you have a Bitdefender license key, just ...

Read more

Installing your Bitdefender product [Bitdefender Windows 8 Security]

Installing your Bitdefender product You can install Bitdefender from the Bitdefender installation disc or using a web installer ...

Read more

How do I remove other security solutions? [Bitdefender Windows 8 Security]

The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have more than one security product on the same system? When ...

Read more


4 topics

How do I log in to MyBitdefender using another online account?

To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top of the window and then select Account settings ...

Read more

How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

Read more

When does my Bitdefender protection expire? [Bitdefender Windows 8 Security]

To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A link that indicates the number ...

Read more

How do I register a trial version? [Bitdefender Windows 8 Security]

If you have installed a trial version, you may only use it for a limited period of time. To continue using Bitdefender after the trial period expires, you must register your product ...

Read more

2 topics

What to do when Autopilot/Autoscan/Auto Update are randomly disabled

Bitdefender is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security related decisions for you and you don't have to ...

Read more

How do I configure Bitdefender to use a proxy Internet connection? [Bitdefender Windows 8 Security]

If your computer connects to the Internet through a proxy server, you must configure Bitdefender with the proxy settings. Normally, Bitdefender automatically detects and imports ...

Read more

How do I renew my Bitdefender protection? [Bitdefender Windows 8 Security]

When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit a website where you can renew your Bitdefender ...

Read more

I do not want the Automatic Renewal

WHAT IS AUTO-RENEWAL? Auto-renewal allows you to enjoy the benefits of continuous security for your PC, without the hassle of renewing every time your license expires. With your ...

Read more

The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.