What to do when Bitdefender detected a clean file as infected?

There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, add the file to the Bitdefender Exclusions area:

    1. Turn off the Bitdefender real-time antivirus protection:

•         Open the Bitdefender window.
•         Click the Settings button on the upper toolbar.
•         Click Antivirus on the left-side menu and then the Shield tab.
•         Click the switch to turn off on-access scanning.

    Display hidden objects in Windows. To find out how to do this, please refer to "How do I display hidden objects in Windows?".

    2. Restore the file from the Quarantine area:

•         Open the Bitdefender window.
•         Click the Settings button on the upper toolbar.
•         Click Antivirus on the left-side menu and then the Quarantine tab.
•         Select the file and click Restore.

    Add the file to the Exclusions list. To find out how to do this, please refer to "How do I exclude a folder from being scanned?".

    Turn on the Bitdefender real-time antivirus protection.

    Contact our support representatives so that we may remove the detection signature. To find out how to do this, please refer to "Asking for help".

 

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