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What to do when Bitdefender detected a clean file as infected?
There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, add the file to the Bitdefender Exclusions area:
1. Turn off the Bitdefender real-time antivirus protection:
- Open the Bitdefender window.
- Click the Settings button on the upper toolbar.
- Click Antivirus on the left-side menu and then the Shield tab.
- Click the switch to turn off on-access scanning.
Display hidden objects in Windows. To find out how to do this, please refer to "How do I display hidden objects in Windows?".
2. Restore the file from the Quarantine area:
- Open the Bitdefender window.
- Click the Settings button on the upper toolbar.
- Click Antivirus on the left-side menu and then the Quarantine tab.
- Select the file and click Restore.
Add the file to the Exclusions list. To find out how to do this, please refer to "How do I exclude a folder from being scanned?".
Turn on the Bitdefender real-time antivirus protection.
Contact our support representatives so that we may remove the detection signature. To find out how to do this, please refer to "Asking for help".
