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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

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    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

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v.3.4 for Bitdefender Security for Windows Servers

The above mentioned version introduces the following features and fixes:
 

Bitdefender Security for File Servers

A. New Features
  • Product update - improvements and optimizations can now be delivered in small files, without the need to reinstall the whole product
  • Product rollback - In case a product update does not satisfy your company needs, you can choose to rollback to your previous option. Also if you rolled-back by mistake, you can choose to upgrade again.
  • Accounts for real file type during scanning; even if a file extension is changed from exe to txt, it will be caught by the engines
  • Email alerts can now be configured using SMTP server authentication
  • Custom installation (install on a different drive than C) - only available for the stand alone kit
  • Performance improvements and a smaller memory footprint
  • Optimized scanning: avoids scanning files known to be safe, improving the scan speed and reducing the system load. Bitdefender provides a database of files that are known to be safe, and updates this database on a continual basis
  • Tighter integration with Management Server
  • Enhanced the policies options
  • Added a new malware report (File Server Malware Activity Report) that can be seen in the BDMS Dashboard an also sent through email; this report contains information about on-access and on-demand scans

B. Known issues
;
  • The kit does not permit installation in a custom path containing: #,; , %
  • Unicode files are not displayed well in the product log if they are inside the archives
  • The tray icon contextual menu doesn't closes only when you click an option on the menu, not when clicking anywhere else on the screen.
  • When adding Bitdefender Security for File Servers using Modify, BDFsTray is not started automatically
  • A packed infect file is disinfected(deleted) even the action logged is deny
  • A multivolume archive cannot be copied from a share where a BDFS runs.
  • The "0" value can be entered at the statistics purge interval..
  • When Windows Servers products are uninstalled other MMC consoles are also closed.

C. How to install

In the Product Update section of your software, you will see a notification about a new version being available.

Versions that are upgraded using this kit are: Bitdefender Security for File Servers v 2.4.x, v 3.0.x, v 3.1.x, v 3.2.x and v 3.3. For upgrades from versions 2.4, some of the settings will be lost. For upgrades from version 3.0 and v 3.1, settings will NOT be migrated from the old product to the new one. For upgrades from versions 3.2 and 3.3 settings will be migrated from the old product to the new one.
Product documentation is available here (right click the link and choose Save Target As... / Save Link As... to download the file).

Bitdefender Security for Mail Servers

A. New Features
 
  • Product update - improvements and optimizations can now be delivered in small files, without the need to reinstall the whole product
  • Product rollback - In case a product update does not satisfy your company needs, you can choose to rollback to your previous option. Also if you rolled-back by mistake, you can choose to upgrade again.
  • Accounts for real file type during scanning; even if a file extension is changed from exe to txt, it will be caught by the engines
  • Email alerts can now be configured using SMTP server authentication
  • Custom installation (install on a different drive than C) - only available for the stand alone kit
  • Restore emails from the antispam, content filter, attachment filter quarantine - If an email was quarantined by mistake, the administrator can release this email and send it to the initial receivers
  • VBSpam Verified certification
  • Tighter integration with Management Server

B. Known issues

  • The option "Archive to account" is working only if action "Delete mail" was chosen.
  • The default interface for the product can be deleted.
  • The kit does not permit installation in a custom path containing: #,; , %
  • Move to quarantine for AV fails to add replacer text for quarantined objects
  • When Windows Servers products are uninstalled other MMC consoles are also closed.
  • Set defaults option for To/From Antivirus Policy won't clear previously set groups
 

C. How to install

In the Product Update section of your software, you will see a notification about a new version being available.

Versions that are upgraded using this kit are: Bitdefender Security for Mail Servers v 2.4.x, v 3.2.x and v 3.3. Settings from the old product will be migrated to the new one.

Product documentation is available here (right click the link and choose Save Target As... / Save Link As... to download the file).

Bitdefender Security for Exchange
A. New Features
  • Support for MS Exchange 2010
  • Product update - improvements and optimizations can now be delivered in small files, without the need to reinstall the whole product
  • Product rollback - In case a product update does not satisfy your company needs, you can choose to rollback to your previous option. Also if you rolled-back by mistake, you can choose to upgrade again.
  • Accounts for real file type during scanning; even if a file extension is changed from exe to txt, it will be caught by the engines
  • Email alerts can now be configured using SMTP server authentication
  • Custom installation (install on a different drive than C) - only available for the stand alone kit
  • Restore emails from the antispam, content filter, attachment filter quarantine - If an email was quarantined by mistake, the administrator can release this email and send it to the initial receivers
  • VBSpam Verified certification
  • Tighter integration with Management Server
    • Added policies for configuration of antispam/content filtering/attachment filtering rules
    • All versions of Exchange (2000/2003/2007/2010) were combined into a single malware report and are represented by a single set of policies


B. Known issues
 
  • Delete email action does not work on Exchange 2000 VSAPI scanning, it only works for Exchange 2000 SMTP scanning.
  • A zip file with one clean and one infected rar item will be deleted.
  • In a zip attachment containing clean and infected items, the clean files are not counted in statistics.
  • For a mail sent outside the organization, the additional action " archive / redirect inbound mail to address" will not work if the action is set to "redirect mail".
  • If an attachment filtering or content filtering rule is created and the user and sets a remote location (mapped drive, network share) for saving the emails caught by the rule, the mails will not be saved in this type of locations
  • If MS Exchange is in English and the Bitdefender Security for Exchange product is installed in a Unicode path, the console will not start.
  • If you had Bitdefender Security for Mail Servers installed and you did a Modify to try to install Bitdefender Security for Exchange, the default rules will be corrupted.
  • Set defaults for To/From Antivirus Policy will not clear previously set groups.
  • The kit does not permit installation in a custom path containing: #,; , %
  • When Windows Servers products are uninstalled other MMC consoles are also closed.
  • If you press the "cancel" button when the user list is loaded, the user tree can be in an inconsistent state

C. How to install
 
In the Product Update section of your software, you will see a notification about a new version being available.

For Exchange 2010 -NEW - This is a new product, therefore select the product from the installer and follow the installation instructions 


Product documentation is available here (right click the link and choose Save Target As... / Save Link As... to download the file).

 

For Exchange 2007: Versions that are upgraded using this kit are: Bitdefender Security for Exchange 2007 v 3.0.x, v 3.1.x, v 3.2.x and v 3.3. For upgrades from version 3.0 and v 3.1, settings for Exchange 2007 will NOT be migrated from the old product to the new one. For upgrades from version 3.2 and v 3.3 settings for Exchange 2007 will be migrated to the new product.
Product documentation is available here (right click the link and choose Save Target As... / Save Link As... to download the file).


For Exchange 2003: versions that are upgraded using this kit are: Bitdefender Security for Exchange 2003 v 2.4.x, v 3.2.x and v 3.3. Settings from the old product will be migrated to the new one.
Product documentation is available here (right click the link and choose Save Target As... / Save Link As... to download the file).

 

For Exchange 2000: Versions that are upgraded using this kit are: Bitdefender Security for Exchange 2000 v 2.4.x and v 3.3. Settings from the old product will be migrated to the new one.
Product documentation is available here (right click the link and choose Save Target As... / Save Link As... to download the file).


 
 
Bitdefender Security for SharePoint 2007 - NEW
A. Known issues
 
  • The kit does not permit installation in a custom path containing: #,; , %
  • When Windows Servers products are uninstalled other MMC consoles are also closed.
B. How to install
 
 
This is a new product, therefore select the product from the installer and follow the installation instructions.
Product documentation is available here (right click the link and choose Save Target As... / Save Link As... to download the file).
 

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