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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Upgrading to the latest Bitdefender Security for Windows Servers

Bitdefender Security for Windows Servers products protects Windows or UNIX-based servers for known and unknown security threats with award winning proactive antivirus, antispyware, antispam, antiphishing, content and attachment filtering technologies. The solution secures organizations services and provides increased productivity by blocking any threat and providing common centralized management tools.

In order to correctly upgrade to Bitdefender Security for Windows Servers products, please follow the below steps:

1.    Upgrading directly from Bitdefender Management Server dashboard section (reboot required)

       a) Open Bitdefender Management Console and login;
       b) In the tree menu, click the server's name to display the dashboard;
       c) In the "Update Status" section, press on "Update Available" link;

Bitdefender Management Server Dashboard Section

       d) Select the servers your first want to upgrade, from the Bitdefender for File Servers tab, by clicking the desired checkbox; Once the selection was made, choose when your upgrade should happen by pressing on "Schedule the update of the selected computers";

Bitdefender Management Server Dashboard Section

Note: If the servers on which you will run the upgrade process, have more than a Bitdefender for Windows Servers product installed, ALL the products will be upgraded to the latest version; For example: If the server NPWIN-SMTP has Bitdefender Security for File Servers and Bitdefender Security for Mail Servers v3.4 installed, the upgrade process will update both to Bitdefender for Windows Servers v3.5, without losing any previous settings;

2.   Upgrade your Bitdefender for Windows Servers product using Bitdefender Deployment Tool (reboot required);

      a) Open Bitdefender Management Console and login;
      b) Go to Tools menu and select Deployment Tool;
      c) Select the Bitdefender Security for Windows Servers v3.5 product from the packages window;
      d) Select the components that you have installed on the servers you want to upgrade; If you choose for those servers to be scanned before install, please check the option on the lower panel, "Scan computer for malware before installation";

Bitdefender Management Server Deployment Tool

Note:
If the destination server has two or more Bitdefender Security for Windows Servers products installed, you will need to select the needed components in the above list; In case you don't select the exact products, only the selected components will be installed, and the other will be uninstalled;  

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