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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

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    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Understanding User Account types

Security for Virtualized Environments (SVE) is the first comprehensive security solution for virtualized datacenters. SVE protects not only Windows servers and end-user systems, but also Linux and Solaris systems. Integrated with VMware vShield and VMware vCenter, its unique architecture also allows it to defend systems running on any system virtualization technology.

Access to Security Console is done through user accounts. Different types of accounts are available to establish what areas users can access and what they are allowed to do in the console.

By default, any vCenter Server administrator account can be used to log in. To control user access, create accounts in the web console and assign the appropriate role to each one.

To view and manage accounts, access the Accounts page. The existing accounts and the role assigned to each one are listed in a table .

User Account Types

The Security Console supports 3 types of users:

  • Administrator

Administrator accounts offer full access to the console and allow users to configure all settings and use all the management options of Security for Virtualized Environments.

  • Reporter

Reporter accounts enable access to status information, reports, logs and the quarantine without allowing users to configure any settings.

  • No access

No access accounts prevent vCenter Server users from accessing the Security Console.

Managing User Accounts

Creating New Accounts

To create a new account, follow these steps:

  • Go to the Accounts page.
  • Click the New button on the upper-right side of the accounts table.
  • Configure the account preferences:
    • Enter the username;
    • Select the role;
    • Select the preferred time zone;
    • Select the language in which the interface will be displayed.
  • Click Save.

 

Editing Account Data

To modify the details of an account:

  • Select an account in the table.
  • Click its corresponding Edit link in the Actions column.
  • Make the desired changes in the account page and click Save.

Deleting Accounts

Delete accounts when they are no longer needed. To delete accounts:

  • Select one or more accounts in the table.
  • Click the Delete button on the upper-right side of the table and confirm the action by clicking Yes.

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