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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

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    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

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Understanding Security for Virtual Environments . Quarantine

Security for Virtualized Environments (SVE)is the first comprehensive security solution for virtualized datacenters. SVE protects not only Windows servers and end-user systems, but also Linux and Solaris systems. Integrated with VMware vShield and VMware vCenter, its unique architecture also allows it to defend systems running on any system virtualization technology. When installed in VMware environments, SVE takes advantage of vShield Endpoint. However, SVE is not dependent on the virtualization technology; it protects environments that are powered by any virtualization technology.

Quarantine

Security for Virtualized Environmentscan isolate the malware-infected files and the suspicious files in a secure area named quarantine. When a virus is in quarantine it cannot do any harm because it cannot be executed or read. Quarantined files are stored on the Security Virtual Machine. Quarantine content is managed automatically. By default, quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers. If malware presence is confirmed, a signature is released to allow removing the malware. In addition, quarantined files are scanned after each malware signature update. Cleaned files are automatically moved back to their original location.

The web console provides detailed information on all quarantined items, so that you can easily monitor unresolved threats and malware outbreaks. To check and manage the files in the quarantine, go to the Quarantine page. Information about quarantined files is displayed in a table. The quarantine table consists of the following information columns:

  •  Path where the infected or suspicious file was detected.
  •  Name given to the threat by the Bitdefender security researchers.
  •  Virtual machine the threat was detected on.
  •  Action requested by the administrator to be taken on the quarantined file.
  •  Exact time when the object was detected and quarantined.

To make sure the latest information is being displayed, click the Refresh button in the bottom-left side of the table.

Restoring Quarantined Files

On particular occasions, you may need to restore quarantined files to their original location. One such situation is when you want to recover important files stored in an infected archive that has been quarantined.

To restore one or more quarantined files to their original location, follow these steps:

1. Go to the Quarantine page.

2. Select the files you want to restore.

3. Click the Actions button on the upper-right side of the Quarantine table and choose Restore selected. To restore all files from the quarantine, use the Restore All option instead.

Downloading Quarantined Files

               To download quarantined files to your computer, follow these steps:

1. Go to the Quarantine page.

2. Select the files you want to download.

3. Click the Actions button on the upper-right side of the Quarantine table and choose Download selected. To download all the files from the quarantine, use the Download All option instead.

Depending on your browser settings, the files may be downloaded automatically to a default download location.

Deleting Quarantined Files

If you want to manually delete quarantined files, you should first make sure the files you choose to delete are not needed. Use these tips when deleting quarantined files:

  •  A file may actually be the malware itself. If your research leads you to such a situation, you can search the quarantine for the specific threat and delete it from quarantine.
  •  You can safely delete:

    • Unimportant archive files.
    • Infected setup files.

                To delete one or more quarantined files, follow these steps:

1. Go to the Quarantine page.

2. Select the files you want to download.

3. Click the Actions button on the upper-right side of the Quarantine table and choose Delete selected. To remove all files from the quarantine, use the Delete All option instead.

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