Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)
Brasil: (+55) 11 395 88 765 
Canada: (+1) 647 955 1197 , (+1) 647 847 3405 
Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043 
Espańa: (+34) 902 190 765 
France: (+33) 8 92 561 161 (0,34€ TTC / min) 
Italiano: (+39) 0699 268 342 
New Zealand: (+64) 998 535 51 
Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043 
Romania: (+40) 21 300 1226, (+40) 21 300 1227 
Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043 
United States: (+1) 954 928 2780 
United Kingdom: (+44) 208 819 2649 
WorldWide: (+40) 21 264 1794 
Troubleshooting offline clients
- Make sure that the client machine was rebooted after deployment.
- Make sure that the client machine is turned on.
- Make sure that the Bitdefender Local Manager service is installed and running on the client machine. If it is not, you will need to redeploy the client installation package to that machine.
- Ensure that either no 3rd-party software/hardware firewall exists between the server and the client; if one does exist, ensure that ports 4077 and 4078 are opened on the firewall, as Bitdefender client/server communications use those ports.
- Ensure that the client is set to point to the correct Enterprise Manager server. To do this, go to the client and open the file C:\Program Files\Common Files\Softwin\Bitdefender Local Manager\bdlm.ini. In this file, look for the entry ‘XMCSERV ='; the data for this item should be the name/IP of the server running the Enterprise Management console. If it is not, please enter that information in that line, save the file, and restart the Bitdefender Local Manager service on the client.
