Bitdefender

Total Security (2014)

Product help and information wiki
8 topics

Safepay cannot start correctly due to Acronis Scheduler Helper

When using Safepay some applications mighttry to switch, without any consent, to the regular Desktop. For this reason these applications are considered to be conflicting with ...

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Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

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BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

In some rare cases when you install Bitdefender on Windows Vista/ Windows 7 computers or when trying to open Safepay, your computer might encounter a BSOD (blue screen). What ...

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What to do when autofill is not working

You have saved your online credentials in Bitdefender Wallet and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is ...

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What to do when encountering a technical issue? (How to generate a support tool log)

In very rare cases, you might encouter situations when Bitdefender doesn't run perfectly flawless. In order to troubleshoot and solve any issues that may appear with Bitdefender ...

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My Internet is slow

This situation may appear after you install Bitdefender. The issue could be caused by errors in the Bitdefender firewall configuration. To troubleshoot this situation, follow ...

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What to do when Autopilot/Autoscan/Auto Update are randomly disabled

Bitdefender is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security related decisions for you and you don't have to ...

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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

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