Bitdefender

Total Security (2014)

Product help and information wiki
11 topics

How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

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Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

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How do I remove The New Bitdefender?

   If you want to remove your Bitdefender product, follow these steps:     In Windows XP:         Click Start, go to Control Panel and double-click ...

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How do I repair Bitdefender?

If you want to repair your Bitdefender product from the Windows start menu, follow these steps: In Windows XP, Windows Vista and Windows 7: Click ...

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How do I switch from one Bitdefender product to another?

You can easily switch from one Bitdefender product to another. The three Bitdefender products you can install on your system are: Bitdefender Antivirus Plus ...

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28 topics

How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

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Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

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CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

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Can I run Bitdefender Safebox on Windows 8 and Windows 8.1 systems?

To run properly, Bitdefender Safebox requires .NET Framework 3.5. By default, Windows 8 and Windows 8.1 come with .NET Framework 4.5 or 4.5.1 installed. Thus, when running ...

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How to remove a child profile ?

If you want to remove an existent child profile, follow these steps: On any device with Internet access, open a web browser. Go to: https://my.bitdefender.com. Log ...

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How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

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How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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5 topics

Safepay cannot start correctly due to Acronis Scheduler Helper

When using Safepay some applications mighttry to switch, without any consent, to the regular Desktop. For this reason these applications are considered to be conflicting with ...

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BSOD (blue screen) when trying to open SafePay

In some rare cases, your computer might encouter a BSOD (blue screen) when trying to open SafePay. In order to solve this situation, please install the following Microsoft hotfix. ...

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What to do when autofill is not working

You have saved your online credentials in Bitdefender Wallet and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is ...

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My Internet is slow

This situation may appear after you install Bitdefender. The issue could be caused by errors in the Bitdefender firewall configuration. To troubleshoot this situation, follow ...

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I cannot access a device on my network

Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another device (such as another computer or a printer). As ...

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5 topics

Installing your New Bitdefender product

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Bitdefender installation is straight forward – ...

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How do I log in to MyBitdefender using another online account?

To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top of the window and then select Account settings ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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When does my Bitdefender protection expire?

To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A link that indicates the number ...

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How do I register a trial version?

If you have installed a trial version, you may only use it for a limited period of time. To continue using Bitdefender after the trial period expires, you must register ...

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1 topic

What to do when Autopilot/Autoscan/Auto Update are randomly disabled

Bitdefender is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security related decisions for you and you don't have to ...

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How do I renew my Bitdefender protection?

When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit a website where you can renew your Bitdefender license key: Open ...

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I do not want the Automatic Renewal

WHAT IS AUTO-RENEWAL? Auto-renewal allows you to enjoy the benefits of continuous security for your PC, without the hassle of renewing every time your license expires. With your ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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